Samsung announces Auto Attendant Uniform Call Distribution card for Prostar DCS key telephone system.DEERFIELD BEACH Deerfield Beach, town (1990 pop. 46,325), Broward co., SE Fla., on the Atlantic coast; inc. 1925. The development of high-technology industry and commerce expanded the town and more than doubled its population between 1970 and 1990. , Fla.--(BUSINESS WIRE)--March 12, 1996--Samsung Telecommunications America, a leading manufacturer of key telephone systems and pagers, Tuesday announced the DCS-Auto Attendant/Uniform Call Distribution (AA/UCD) card for its Prostar DCS (1) See also DSC. (2) Digital Cross-connect System) A network switching and grooming device used by telecom carriers. See digital cross-connect. phone system. The AA/UCD card is one of the first cards of its kind to be fully integrated into a key telephone system and offers eight ports of Auto Attendant The part of an interactive voice response (IVR) system that replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. See IVR. and Uniform Call Distribution features to the system, giving users more control over incoming calls. "The need for Auto Attendant and UCD UCD University College Dublin UCD User-Centered Design UCD University of California at Davis UCD University of Colorado at Denver (Denver, CO) UCD University of Colorado at Denver UCD Unicode Character Database features in small to mid-sized businesses is overwhelming," said John Hannon, Product Development manager at Samsung Telecommunications America. "Now that this integrated card is available for the DCS system, we can provide even more cost-effective call processing In telecommunication, the term call processing has the following meanings:
Features of the AA/UCD card include:
o UCD Agent Statistics -- provides accountability of all calls made.
Gives reports on the average time it took to answer a call and the
average duration of each call.
o UCD Call Statistics -- provides statistics on the number of calls
received into the system and the average holding time of each call.
o UCD Intelligent Queuing -- insures call position is never lost in
the queue.
o Auto Attendant/Multiple Menu Support -- provides multiple level
call routing.
o Auto Attendant/Prerecorded and Customized Prompts -- allows for
the customization of voice recordings for the DCS system.-0-
With the AA/UCD card the DCS system can simultaneously answer multiple incoming calls and routes them to any extension in the system. And because the voice prompts are customizable, different greetings for different callers can be used at the same time. The Uniform Call Distribution feature of the AA/UCD card gives the system the functionality to direct all incoming calls to the first available agent of representative. Perfect for service organizations, the UCD feature plays custom-recorded announcements for all the callers while they are on hold. In addition, call reporting capabilities are available as on-screen on·screen or on-screen adj. & adv. 1. As shown on a movie, television, or display screen. 2. Within public view; in public. or printed reports giving users the capability to monitor how calls are being handled in their organization. Starting at $800 the AA/UCD card will be available from Samsung on April 1, 1996. Samsung Telecommunications America (STA), located in Deerfield Beach, is a wholly-owned subsidiary of The Samsung Group The Samsung Group is South Korea's largest conglomerate (chaebol), composed of numerous businesses, including Samsung Electronics, the world's largest electronics company[1] . With $55 billion in annual sales, The Samsung Group is the 14th largest company in the world. STA distributes key telephone systems and pagers through an extensive network of over 400 dealers in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . Manufacturing of the product is done at the company's headquarters in Korea. The DCS (Digital Communications Transmitting text, voice and video in binary form. See communications. System) is STA's flagship product. -0- All trademarks are property of their respective owners. CONTACT: Samsung Telecommunications, Deerfield Beach Mike McKenzie, 305/426-4100 or The Garfield Group Brigitte Davis, 609/396-0946, ext. 15 |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion