Samsung Business Communication Systems Receives Customer Inter@ction Solutions(R) Magazine's 2006 Product of the Year Award.OfficeServ[TM] 7400 Honored for Outstanding Innovation RICHARDSON, Texas Richardson is a suburb in Dallas County and Collin County, Texas. As of the 2000 census, the city had a total population of 91,803, while according to a 2006 estimate, the population had grown to 99,200. -- The OfficeServ[TM] 7400 from Samsung Business Communication Systems has received a 2006 Product of the Year Award from Technology Marketing Corporation's (TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center ([R])) Customer Inter@ction Solutions([R]) magazine (www.cismag.com). Customer Inter@ction Solutions has been the leading publication covering CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , call centers and teleservices since 1982. "It's time It's Time was a successful political campaign run by the Australian Labor Party (ALP) under Gough Whitlam at the 1972 election in Australia. Campaigning on the perceived need for change after 23 years of conservative (Liberal Party of Australia) government, Labor put forward a the power of IP convergence Using the Internet Protocol (IP) as the standard transport for transmitting all information (voice, data, music, video, TV, teleconferencing, etc.). See IP, IP on Everything and IP Multimedia Subsystem. was in the hands of those businesses that can really benefit from it," said Samsung Business Communication Systems Director of Marketing and Business Development Ann Irwin. "Those medium-sized businesses, the 500 lines and under crowd, have special needs that only convergence can address. At Samsung BCS (1) (The British Computer Society, Swindon, Wiltshire, England, www.bcs.org) The chartered body for information technology professionals in the U.K., founded in 1957. , our mission is to bring convergence to them, and we are pleased that Customer Inter@ction Solutions sees and recognizes that commitment." The OfficeServ 7400 converged platform offers businesses the ability to maintain the true convergence of wireless, wireline, analog voice, VoIP and advanced data capabilities on a single platform. The OfficeServ 7400 is a unique enterprise-class system that offers high port capacity, a gigabit Ethernet backbone using the GWIMT GWIMT Gateway Internal Machine Trunk (Cisco) router, GPSIMT layer 3 switch and 64-channel MGI MGI Mouse Genome Informatics MGI Modular Gateway Interface MGI McKinsey Global Institute MGI Military Geographic Information MGI Marine Geological Institute MGI Policy on the Management of Government Information (Canada) cards that enable larger VoIP applications and support for up to 500 users. A key differentiator for the OfficeServ 7400 is that it can be configured based on the customer's specific need -- IP devices only, IP and TDM (Time Division Multiplexing) A technology that transmits multiple signals simultaneously over a single transmission path. Each lower-speed signal is time sliced into one high-speed transmission. , TDM only, wireless, or as a 100 percent data only server -- giving it a very unique position in the market. In addition, migration from TDM to IP technology is virtually painless since OfficeServ 7400 supports both technologies, allowing a business to migrate as methodically as its individual cost benefit analysis permits. "Customer Inter@ction Solutions is proud to bestow Samsung BCS with a 2006 Product of the Year Award. Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. "Samsung BCS has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future." The Product of the Year Award winners for 2006 will be featured in the January and February 2006 issues of Customer Inter@ction Solutions magazine. For more information about the 2006 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com. About Samsung Business Communication Systems Samsung Business Communication Systems (BCS), a Dallas-based division of Samsung Telecommunications America, is the distribution arm for the company's line of business communications solutions. Targeting small- to medium-sized businesses, Samsung BCS offers an elite line of telephony-based customer premise equipment (CPE (Customer Premises Equipment) Communications equipment that resides on the customer's premises. CPE - Customer Premises Equipment ) with dynamic architecture that can accommodate tremendous growth at low incremental costs to meet a variety of communications needs. As an innovator in convergence technology, Samsung's communications telephony systems combine traditional voice and data capabilities with wireline and wireless technologies providing fully integrated, converged communications platforms and applications. In addition to CPE, Samsung BCS also offers a comprehensive line of voice processing equipment, CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. applications and wireless solutions. Samsung Telecommunications America's parent company, Samsung Electronics Co., Ltd. is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2005 parent company sales of US$56.7 billion and net income of US$7.5 billion. Employing approximately 128,000 people in more than 90 offices in 51 countries, the company consists of five main business units: Digital Appliance Business, Digital Media Business, LCD Business, Semiconductor Business and Telecommunication Network Business. Recognized as one of the fastest growing global brands, Samsung Electronics is a leading producer of digital TVs, memory chips, mobile phones, and TFT-LCDs. For more information, please visit www.samsung.com/bcs or call 1- 800-876-4782. About TMC Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS (1) See IP Multimedia Subsystem. (2) (Information Management System) An early IBM hierarchical DBMS for IBM mainframes. IMS was widely implemented throughout the 1970s under MVS and continues to be used under z/OS. Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 2,600 sites in the world by alexa.com(*), TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com. ((*)alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) |
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