Salesforce.com launches Supportforce.com, announces Toolkit for IBM WSAD.Salesforce.com has announced Supportforce.com, launched with the support of contact center infrastructure providers that include Avaya, Cisco Systems, Alcatel, Aspect Communications and Genesys. Supportforce.com was designed to allow companies of all sizes to easily manage and share customer service and support information on-demand through call centers, contact centers, help desks, virtual at-home agents and other customer service operations. Because there is no software to install or maintain, companies can reduce the risks and costs traditionally found in complex and costly client/server implementations. Supportforce.com highlights include state-of-the-art customer service functionality, complete customization, full integration with existing infrastructure and global solution. Salesforce.com also announced the immediate availability of the enhanced sforce Toolkit for IBM WebSphere Studio Application Developer The IBM Websphere Studio Application Developer is a commercial Java Integrated Development Environment (IDE) based on Eclipse created by IBM for use with their WebSphere application server. (WSAD (WebSphere Studio Application Developer) See WebSphere. ), as well as planned support for the new IBM Rational Application Developer This article is about the IBM Rational IDE, formerly IBM WebSphere Studio Application Developer (WSAD). For the gaming keyboard configuration, see WASD IBM Rational Application Developer for WebSphere Software for WebSphere Software. Together, salesforce.com's sforce on-demand platform and IBM's application development tools enable enterprises to build CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions that integrate customer and sales information across the enterprise, with less time and effort required of software-only alternatives. With the sforce Toolkit for WSAD, enterprises can quickly build integrations that connect salesforce.com to their existing enterprise systems. Used with WebSphere Application Server, this toolkit assists developers in using salesforce.com and IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) WebSphere to create new composite Web applications, to complete ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. and back office integrations, and to power enterprise sales and support portals. The toolkit's features include Sforce Explorer, Sforce Web Project Builder, a complete Web application sample and integrated help. www.salesforce.com |
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