Salesforce.com and Sybase Extend Relationship to Deliver Enterprise-Class CRM Analytics.

Business Editors/High-Tech Writers

NEW YORK--(BUSINESS WIRE)--Feb. 25, 2004

Salesforce.com and Sybase integrate technologies to provide real-time

customer intelligence and business insight with Sybase IQ,

Replication Server, and sforce on demand platform

Salesforce.com, the global leader in customer relationship management (CRM) services, and Sybase, Inc. (NYSE:SY), a leading provider of enterprise infrastructure and mobile software, today announced plans to further integrate salesforce.com and Sybase(R) technologies including Sybase IQ and Sybase Replication Server(R). The planned integration will be completed through sforce, the on demand platform that powers the market-leading salesforce.com service for over 9,000 customers worldwide.

Through the alliance, organizations will be able to populate Sybase IQ's highly scalable analytics engine with real-time customer data from salesforce.com's market-leading on demand CRM service. With this integrated technology, companies will be able to analyze customer behavior and demographics to make real-time decisions that maximize business opportunities. Additionally, Sybase Replication Server provides simplified data movement, reduced database downtime, and allows enterprises to achieve business continuity for "always available" systems.

This new level of cooperation extends salesforce.com's existing partnership, including sforce-enabled mobile technology integration, with Sybase subsidiary iAnywhere Solutions. By using the on demand capabilities of sforce, iAnywhere's Mobile Sales for salesforce.com enables users to read, modify, and create key salesforce.com data at anytime, from any location using Pocket PC or Palm OS handheld devices. This solution enables maximum productivity at the point of customer interaction, increasing the relevancy and power of customer information and enabling the Unwired Enterprise -- fast, reliable access to useful and relevant information when and where it's needed -- whether in the office or on the road.

"The on demand model for CRM is capturing the hearts and minds of enterprises everywhere," said John Chen, chairman, CEO and president, Sybase, Inc. "The expansion of this relationship is designed to provide enterprises with the information they need to make critical business decisions quickly and at the lowest possible cost. We are excited to partner with a leading provider of on demand CRM to deliver superior CRM analytics allowing valuable and actionable information to be delivered to customers when and where they need it."

"Salesforce.com has achieved its leadership position through a relentless commitment to the success of its 9,000 customers," said Marc Benioff, chairman and CEO of salesforce.com. "The power of the sforce on demand platform means that we are able to further this mission through our deep integration with Sybase, and so enable our customers to achieve the highest level of insight into customer interactions and the strongest information for their critical business decisions."

Powered by sforce, the world's first on demand application platform, salesforce.com delivers on demand CRM services to over 9,000 companies around the world. Sybase IQ manages even the largest enterprise data warehouses efficiently and economically, without sacrificing data security, availability, system reliability and scalability. With the addition of Sybase Replication Server, the integration of the products is designed to ensure a high degree of data availability and extend the strong analytic capabilities already provided by salesforce.com to deliver an enterprise-class solution that companies can use within their organizations to make better business decisions.

About Sybase, Inc.

Celebrating 20 years of innovation, Sybase enables the Unwired Enterprise for customers and partners by delivering enterprise and mobile software solutions for information management, development and integration. The world's most critical data in commerce, communications, finance, government and healthcare runs on Sybase. For more information, visit the Sybase Web site: http://www.sybase.com.

About salesforce.com

Salesforce.com is the global leader in on demand customer relationship management (CRM) services. It offers the award-winning salesforce.com family of on demand solutions for integrated sales force automation, customer service and support, marketing automation, document management, contract management, and analytics to help companies meet the complex challenges of global customer communication. It has also introduced sforce 2.0, the salesforce.com on demand application server that will change how applications are built as significantly as salesforce.com changed how applications are delivered. Sforce 2.0 allows developers to rapidly create, build and deploy new on demand applications that are hosted by salesforce.com. Salesforce.com has received considerable recognition in the industry, including Editors' Choice and two Five-Star ratings from PC Magazine, two Deploy Awards from InfoWorld, Investor's Choice Award from Enterprise Outlook, Editors' Choice from TMC Labs, Top 10 CRM Implementation from Aberdeen Group, InfoWorld's 2001 CRM Technology of the Year, Forbes Magazine's "Best of the Web" and a Webby Business Award. The company has more than 9,000 customers and 130,000 subscribers running its services in 11 languages. Founded in 1999, salesforce.com is headquartered in San Francisco, with offices in Europe and Asia. For more information please visit www.salesforce.com or call 1-800 NO-SOFTWARE.

Sybase, iAnywhere, iAnywhere Solutions, and Replication Server are registered trademarks of Sybase, Inc. or its subsidiaries. Salesforce.com is a registered trademark of salesforce.com, inc., San Francisco, California. Other names used may be trademarks of their respective owners.

Special Note: Statements concerning Sybase's new business relationships and related products are by nature forward-looking statements that involve a number of uncertainties and risks and cannot be guaranteed. Factors that could cause actual events or results to differ materially include shifts in customer demand, rapid technological changes, availability and quality of third party products, competitive factors and unanticipated delays in scheduled product availability. Some of the risks are detailed from time to time in Sybase's Securities and Exchange Commission filings, copies of which can be viewed on Sybase's web site.