Salesforce.com Winter '04 released.Salesforce.com has announced the newest release of its on-demand CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. service, salesforce.com Winter '04. The fourteenth generation of salesforce.com, Winter '04 was designed to provide more than 1,000 CRM features, such as integrated dashboards, workflow automation See workflow. , real-time alerts and contract management. Salesforce.com Winter '04 also includes the newly-released sforce 2.0 on-demand application server and features advanced customization, globalization globalization Process by which the experience of everyday life, marked by the diffusion of commodities and ideas, is becoming standardized around the world. Factors that have contributed to globalization include increasingly sophisticated communications and transportation and integration capabilities to manage profitable relationships with their customers worldwide. The company said the Salesforce.com software-as-service model automatically delivers the benefits of the new release to more than 8,000 customers and 110,000 subscribers worldwide without traditional software upgrades. Salesforce.com said the Winter '04 release adds dozens of new CRM features. It added that integrated active dashboards summarize sum·ma·rize intr. & tr.v. sum·ma·rized, sum·ma·riz·ing, sum·ma·riz·es To make a summary or make a summary of. sum and deliver critical information and can be customized to provide a real-time snapshot of corporate metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. and key business performance indicators. Workflow automation creates business rules and triggers to automate and standardize stan·dard·ize v. 1. To cause to conform to a standard. 2. To evaluate by comparing with a standard. business processes. Real-time alerts deliver automatic notifications of critical business events any time, even via wireless devices. Contract management, part of the new operations and finance module, moves beyond closing the deal to creating and tracking customer contracts. sforce 2.0 allows developers to customize, integrate and extend the salesforce.com user interface, business logic and data model to support their specific business requirements. [ILLUSTRATION OMITTED] www.salesforce.com |
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