Salesforce.com/foundation and sforce Help Nonprofit Organizations Realize Maximum Benefit.

Business Editors/High-Tech Writers

SAN FRANCISCO--(BUSINESS WIRE)--Aug. 13, 2003

sforce founding developer Model Metrics helps WITNESS and others leverage client/service application platform to streamline fundraising

and other mission-critical activities

Salesforce.com, the market leader in online customer relationship management (CRM), today announced that Model Metrics, LLC, a boutique-consulting firm that helps customers improve sales, marketing and customer support processes, has developed a vertical application for nonprofit organizations using sforce. Sforce, launched in partnership with BEA (Nasdaq:BEAS), Borland (Nasdaq:BORL), Microsoft (Nasdaq:MSFT), and Sun (Nasdaq:SUNW), is the new client/service application platform to extend salesforce.com and build new on-demand business applications. Through a close partnership with salesforce.com and the salesforce.com/foundation, Model Metrics is offering free salesforce.com licenses, as well as grants for discounted sforce-based implementation and customization services to nonprofit organizations nationwide.

WITNESS, an organization that trains and supports human rights groups in using video resources in their advocacy campaigns, is the first organization taking advantage of the rapid customization and integration possibilities enabled by sforce. WITNESS successfully completed its salesforce.com implementation in just four weeks with the help of Model Metrics, including creation of customized fields and a data structure unique to its operations, to utilize salesforce.com's on-demand service to its fullest capabilities.

"With salesforce.com, our data is now centralized and our staff can access it more easily and consistently from anywhere," said Gillian Caldwell, WITNESS's executive director. "Using Model Metrics, we were able to hit the ground running with the latest innovations in relationship management and focus our efforts on the more advanced functionality that salesforce.com offers."

Based in New York with global operations, WITNESS aims to advance human rights advocacy through the use of video and communications technology by local groups in communities all over the world. As a nonprofit and non-governmental organization operating through private donations, WITNESS qualified for free use of salesforce.com through the salesforce.com/foundation's ongoing commitment to donate 1% of salesforce.com product licenses to qualified nonprofits. The first organization to go through Model Metrics's full service implementation, WITNESS was able to map the on-demand service to its unique fundraising processes. Salesforce.com allows WITNESS to effortlessly track its donations, customize its donor correspondence and report its funding progress and forecasts across a wide variety of criteria.

Data migration from WITNESS's previous in-house database to salesforce.com was also a critical part of the implementation.

"Thanks to sforce and Model Metrics, we can offer a customizable business solution to our nonprofit customers," said Marc Benioff, chairman and CEO of salesforce.com and salesforce.com/foundation. "The time savings and advanced functionality gives these organizations the freedom to be out in the field, working directly on the programs which support their missions."

With 7,100 customers and 98,000 subscribers in 110 countries, salesforce.com is the world's most successful application utility and the first profitable software-as-service provider. Salesforce.com S3 allows the scalable, secure management of sales force automation, campaign management, customer service and support, as well as documents and files. Salesforce.com S3 is built on sforce, the salesforce.com client/service application system, allowing it to be easily customized by tools from BEA (Nasdaq:BEAS), Borland, Microsoft (Nasdaq:MSFT), and Sun (Nasdaq:SUNW). The new salesforce.com Integration Server powered by TIBCO (Nasdaq:TIBX), available to salesforce.com S3 customers, offers integration with almost every corporate system including SAP (NYSE:SAP), Oracle (Nasdaq:ORCL), PeopleSoft (Nasdaq:PSFT), and Siebel (Nasdaq:SEBL) applications.

Through the salesforce.com/foundation, salesforce.com offers free use of its on-demand service to more than 100 nonprofit customers worldwide. Educating and supporting these customers in their quest to streamline business operations such as fundraising and membership activity tracking and forecasting, the foundation promotes salesforce.com's commitment to creating a new model to integrate business and the community to create social change in part by donating 1% of its profits to the community. Nonprofits interested in finding out more information about this program and costs for services not covered in this program should log onto www.salesforce.com and follow the steps for nonprofits within the 30-Day Trial, or should call 1-800-NO-SOFTWARE.

About salesforce.com

Salesforce.com is the world's leader in delivering software-as-service. It offers the award-winning salesforce.com family of on-demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. It has also introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered. Sforce allows business application developers to use the tools that developers already love, combined with Web services provided by sforce, to rapidly build and deploy applications at a substantially lower cost than ever before. Salesforce.com has received considerable recognition in the industry, including Editors' Choice and two Five-Star ratings from PC Magazine, two Deploy Awards from InfoWorld, Red Herring 100, Upside Hot 100, Investor's Choice Award from Enterprise Outlook, Editors' Choice from TMCLabs, Top 10 CRM Implementation from Aberdeen Group and InfoWorld's 2001 CRM Technology of the Year. The company has more than 7,100 customers in 110 countries running its services in 10 languages. Founded in 1999, salesforce.com is headquartered in San Francisco, with offices in Europe and Asia.

About salesforce.com/foundation

Salesforce.com/foundation is the leader in integrating philanthropy and business. Through its model of donating 1% of profits to the community annually, 1% of salesforce.com equity to its programs and 1% of employee working hours to community service, the Foundation is building a new model for corporations to better serve the communities in which they operate. The Foundation also strives to better the lives of youth by providing relevant access to technology for youth in underserved communities both domestically and abroad. The Foundation works with other corporations, youth development agencies, and NGOs to create a society in which children, regardless of socio-economic background, ethnicity or learning level, have access to technology and understand how to use it to enhance their lives. Since July 2000, the Foundation has opened over 40 Community Technology Centers across the globe serving nearly 30,000 youth and other community members; has provided close to 5,000 hours of service to the community through salesforce.com's 300 employee volunteers; and offers the salesforce.com award winning online customer relationship management application to more than 100 qualified nonprofits globally saving them hundreds of thousands of dollars every year. More information is available at www.salesforce.com/foundation.

Salesforce.com is a registered trademark of Salesforce.com, Inc., San Francisco, Calif. Other names used may be trademarks of their respective owners.