Sales Secret No Pain, No Gain!

According to Dr. Gary S. Goodman, popular keynote speaker, internationally recognized sales and service consultant, and President of Customersatisfaction.com, five crucial things must be in place for you to have a qualified prospect, one that is worth your sales efforts. As a general principle, they must be "in pain" for you to gain, says this radio and TV expert commentator.

I was doing a nationwide consulting project for Xerox and I had a chance to train their field sales force as well as install a telemarketing unit. I prepared by interviewing their best salespeople. One memorable producer was very insightful when it came to defining who makes a great customer: ?People in pain,? he said, quite assuredly. I asked him to elaborate and he defined these as folks who have a problem and they simply must solve it, now. His job is to get them to feel their pain, strongly, and then to put them out of their misery with a half-million dollar suite of products and services.

This is one of the best definitions I?ve come across for who is worth paying attention to, as a prospect. If someone is in pain, and he knows it, that?s ideal. If he doesn?t know it, and you can get him to realize it, efficiently, then it?s the next best thing.

But if you can?t get him to feel any pain, there?s no motivation to buy.

Lots of prospects that we might define as needy are in denial.

They just don?t want to believe they have a problem that requires a solution. If you do a check-up from the neck-up, they?re as good as dead.

Try to remember these five requirements for having a qualified prospect:

(1) They have a need.

(2) They feel its importance.

(3) They have the authority to address it.

(4) They have the money and can spend the money to address it.

(5) They?re willing to accept our help.

The top sales gun at Xerox was referring to numbers (1) and (2). Prospects must have a need and perceive its importance.

But (3), (4), and (5) also have to be in place.

Please don?t underestimate the significance of (5). Potential buyers must be open to the idea of receiving your help. You could be trying to sell into a company that for political reasons, can?t award a contract to anyone other than a local person, or to a first cousin.

Why work your way through the first four items, only to be blocked from getting the deal? For instance, as a consultant I have talked with prospects that had a need, appreciated its importance, had the budget and authority to solve it, but that didn?t want outside help.

So, depending on what you sell, you might want to juggle around the order of your qualifying questions to place (5) higher up.

Knowing who qualifies as a customer is crucial to your success as a salesperson.

Minimally, there has to be pain, for you to gain!

Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone? and Monitoring, Measuring & Managing Customer Service. He is a frequent guest on radio and television, worldwide. A Ph.D. from USC''s Annenberg School, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He is headquartered in Glendale, California, and he can be reached at [phone] or at: [e-mail].