SafeHarbor.com Announces Availability of BrowserBASE -- Comprehensive Self-Help Knowledge Base for Web Browser Related Issues.Business Editors, High-Tech Writers SATSOP, Wash.--(BUSINESS WIRE)--May 30, 2000 BrowserBASE Addresses Users' Concerns as Companies Move to Next-Generation, Self-Help Support Solutions via the Internet SafeHarbor.com, a Web-focused customer service outsourcer, today announced the availability of BrowserBASE, a specialized spe·cial·ize v. spe·cial·ized, spe·cial·iz·ing, spe·cial·iz·es v.intr. 1. To pursue a special activity, occupation, or field of study. 2. , comprehensive, self-help knowledge base focused on resolving Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. and connectivity related issues. BrowserBASE will enable SafeHarbor.com clients to go live with a support service containing over 100 graphical solutions, providing self-help information on a broad range of browser browser Software that allows a computer user to find and view information on the Internet. The first text-based browser for the World Wide Web became available in 1991; Web use expanded rapidly after the release in 1993 of a browser called Mosaic, which used and connectivity questions such as ISP (1) See in-system programmable. (2) (Internet Service Provider) An organization that provides access to the Internet. Connection to the user is provided via dial-up, ISDN, cable, DSL and T1/T3 lines. connectivity, JavaScript and Virtual Machine issues, cookies and caches and shopping carts and forms. The service is the foundation and ideal complement to a client's customized KnowledgeBASE, which provides users with answers to their questions 24 hours a day from anywhere via the Internet. With the combined resources of BrowserBASE and KnowledgeBASE, companies are empowered with the kind of self-help that means satisfied repeat customers and increased profitability through a reduction of costly support calls. Both the BrowserBASE and KnowledgeBASE are continually con·tin·u·al adj. 1. Recurring regularly or frequently: the continual need to pay the mortgage. 2. updated and enhanced through end-user usage and feedback. "As more and more companies transition business activities and interactions to the Web, there is a significant need to provide fundamental assistance and support to their customers in order to successfully conduct business online," commented Robert Mirani, an analyst with The Yankee Group (the Yankee Group, Boston, MA, www.yankeegroup.com) A major market research, analysis and consulting firm founded in 1970 by Howard Anderson. It provides general consulting and strategic planning in the computer and communications field. , an IT consulting firm Noun 1. consulting firm - a firm of experts providing professional advice to an organization for a fee consulting company business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a . "Solutions like BrowserBASE provide businesses potential for significant competitive advantage, by helping getting their support site to market quickly and by making it comprehensive and robust for customers from the outset." "Through the development of our customer's tailored KnowledgeBASEs we have developed a tremendous expertise in handling general browser related issues that effect all online businesses," said Bo Wandell, president, SafeHarbor.com. "By packaging this expertise into our BrowserBASE offering, we continue to lead the evolution of online customer support and deliver the best outsourced customer services." TheSauce.com, a recent SafeHarbor.com customer, is an online service for independent restaurateurs and one of many companies who selected the outsourcer for its ability to address user questions with support solutions that are deep, rich and easy to understand due to their visual nature. Because the comfort level of their online customers varies dramatically, TheSauce.com was particularly attracted to SafeHarbor.com's BrowserBASE content, which addresses a wide array of browser and connectivity questions regardless of the user's Web surfing Refers to jumping from page to page on the Web. Just as in "TV channel surfing," where one clicks the remote to go from channel to channel, the hyperlink on Web pages makes it easy to jump from one page to another. software. BrowserBASE addresses issues for Microsoft, Netscape and AOL (A division of Time Warner, Inc., New York, NY, www.aol.com) The world's largest online information service with access to the Internet, e-mail, chat rooms and a variety of databases and services. browsers. "Our customized BrowserBASE and KnowledgeBASE provided by SafeHarbor.com has enabled us to provide our site visitors with additional resources that extend our customer support to include their browser concerns," said Mike Welsh, operational CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , TheSauce.com. "In addition, the company's Web Case, chat capabilities and specialized staff of Knowledge Technicians have provided our users with the most robust and scalable support solution available." ImageX.com, a business-to-business e-Printing firm, partnered with SafeHarbor.com to showcase its commitment to delivering superior service on the Web. "We see ourselves at the front end of the B2B e-commerce (Business to Business Electronic-COMMERCE) Refers to one business selling to another business via the Web. See e-commerce. wave, and outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. was a natural fit for our model. We chose SafeHarbor.com because they consistently come up with innovative ways to ways to help customers make the transition from phone-based support to the next-generation of online self-help solutions," commented Eric Bean, vice president of products and technology, ImageX.com. "BrowserBASE is a perfect example of how they do that." About SafeHarbor.com SafeHarbor.com is a customer support and interaction services outsourcing company. Understanding how the Web has changed the way people seek information and rendered traditional customer service solutions inadequate, SafeHarbor.com delivers interactive graphical Web solutions that capture and simplify requested information -- increasing customer satisfaction while reducing cost and time to market. The company's solutions are backed by expert Knowledge Engineers and a state-of-the-art system infrastructure that enables businesses to scale instantly to meet demand and fuel company growth. For more information, please visit online at www.safeharbor.com. About TheSauce.com TheSauce.com plans a nationwide rollout of its network of national and local vendors and partners for the second quarter of 2000. TheSauce.com operates two other business ventures including FlyInTheSoup.com, aimed at restaurant employees and EatingOutLoud.com, which will focus on restaurant guests. For more information visit www.thesauce.com. About ImageX.com Founded in 1995 and based in Bellevue, Wash., ImageX.com (Nasdaq:IMGX) is the leading business-to-business Internet market maker for printed business materials. ImageX.com caters to the unique needs of every type of printing customer -- individuals, small businesses, corporations, graphic arts graphic arts: see aquatint; drawing; drypoint; engraving; etching; illustration; linoleum block printing; lithography; mezzotint; niello; pastel; poster; silk-screen printing; silhouette; silverpoint; sketch; stencil; woodcut and wood engraving. professionals, printing industry suppliers and manufacturers. From buying paper stock to finding the right graphic professional to design materials, ImageX.com's technology provides innovative services for each step in the process of printing materials. The company has filed for 52 patents for its Web-based, just-in-time printing manufacturing technology, which facilitates the entire workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. process from creative concept to delivery of the final product. ImageX.com's branded service areas include the Corporate Online Printing Center, the Small Business Printing Center, PrintBid.com, and PaperDeals.com, as well as PrintPlace.com, an online vertical e-marketplace for the graphic arts community. ImageX.com ranked third among the world's best-managed, fastest-growing technology companies, and was noted for its sound management, finances, market opportunity and competitive position, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. an April, 2000 Forbes ASAP (chat) asap - As soon as possible. cover story. More information on the company, its services and its online marketplace can be obtained from http://www.imagex.com or by calling 800/959-7845. |
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