SYSTEMSOFT TO INTEGRATE LOTUS KNOWLEDGE BASE INTO SYSTEMWIZARD SERVERS FOR AUTOMATED SERVICE RESOLUTION.BOSTON--(BUSINESS WIRE)--June 19, 1996--SystemSoft Corporation (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :SYSF) today announced an agreement with Lotus(r) Development Corp., a subsidiary of IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) (NYSE NYSE See: New York Stock Exchange :IBM), that will enable SystemSoft to integrate Lotus Service Group's extensive service and support knowledge base regarding the use of Lotus products into SystemSoft's SystemWizard expert-system service and support products. Under this agreement, SystemWizard will incorporate Lotus' database of knowledge of how its products are best supported, thereby helping users to diagnose and resolve numerous common technical support issues associated with Lotus Notes Messaging and groupware software from IBM Lotus that was introduced in 1989 for OS/2 and later expanded to Windows, Mac, Unix, NetWare, AS/400 and S/390. Notes provides e-mail, document sharing, workflow, group discussions and calendaring and scheduling. (r) and the Lotus SmartSuite A suite of applications for Windows from IBM Lotus that includes the 1-2-3 spreadsheet, Word Pro word processor, Freelance Graphics, Approach database and Organizer PIM. Also included is a common toolbar for launching the applications and selecting predefined macros that provide tighter (r). "Lotus is experiencing phenomenal growth, particularly in our Notes business," said Keith Authelet, Senior Director, Business Process and Technology Management for the Lotus Services Group. "We believe that SystemWizard is a tool that can help Lotus and our customers effectively manage growing demands for support as Notes spreads throughout the market. We are excited about the potential advantages SystemWizard offers Lotus customers." "Lotus Notes is rightly hailed as one of the market's most innovative software products ever," said Robert F. Angelo, Chairman, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , and President of SystemSoft. "It has changed the way people view collaboration, workflow, and productivity. We think SystemWizard has the potential to offer many of the same revolutionary benefits to support organizations throughout the PC industry. That's why we are delighted to have such a strong partnership with such an innovative software firm as Lotus." Announced today and scheduled to ship to OEMs in July, SystemWizard is a comprehensive, end-to-end solution (jargon) end-to-end solution - (E2ES) A term that suggests that the supplier of an application program or system will provide all the hardware and/or software components and resouces to meet the customer's requirement and no other supplier need be involved. Compare: turn-key solution. for reducing technical-support calls. Through a simple-to-use end-user application, SystemWizard uses the inherent information contained in the computer itself to diagnose and automatically resolve most common PC problems. By clicking on answers to a few simple questions, users can invoke a sophisticated expert system to quickly diagnose the problem and implement a correction within a few minutes -- without needing to place a call to a manufacturer's technical support hot line. The SystemWizard solution also includes remote "SystemWizard Servers" that contain additional, up-to-date resolution sets from industry OEMs, as well as easy tools for entering new problem-resolution sets as they emerge. Lotus Notes provides an ideal communications infrastructure by combining enterprise ready, client/server messaging and the global access and distribution of the World Wide Web, together with a platform for rapidly developing and deploying groupware intranet applications. Notes enables individuals and organizations to communicate with colleagues, collaborate in teams, and coordinate business processes within and beyond their organizational boundaries to help achieve improved business results. Lotus SmartSuite is among the industry's most comprehensive and fully-functional integrated set of business solutions for standard PC and workstation operating systems Operating systems can be categorized by technology, ownership, licensing, working state, usage, and by many other characteristics. In practice, many of these groupings may overlap. and internet/intranet connectivity. SmartSuite applications include Lotus 1-2-3 spreadsheet, Lotus WordPro word processing word processing, use of a computer program or a dedicated hardware and software package to write, edit, format, and print a document. Text is most commonly entered using a keyboard similar to a typewriter's, although handwritten input (see pen-based computer) and , Lotus Approach database, Lotus Freelance Graphics A presentation graphics program for Windows from IBM Lotus that is also part of the Lotus SmartSuite set of applications. for presentations, Lotus Organizer for calendar and scheduling, and Lotus ScreenCam for video. ABOUT LOTUS DEVELOPMENT CORPORATION (company) Lotus Development Corporation - A software company who produced Lotus 1-2-3, the Symphony spreadsheet and Lotus Notes for the IBM PC. Disliked by the League for Programming Freedom on account of their lawsuits. Quarterly sales $224M, profits $10M (Aug 1994). Lotus Development Corp., a subsidiary of IBM Corp., offers high- quality software products and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services that reflect the company's unique understanding of the new ways in which individuals and businesses must work together to achieve success. Lotus' innovative approach is evident in a new class of applications that allows information to be accessed and communicated in ways never before possible, both within and beyond organizational boundaries. The company also provides numerous support services, both from its consulting division and its award-winning 24-hour support center. ABOUT SYSTEMSOFT CORPORATION SystemSoft is the pioneer in problem-resolution technologies and the maker of the widely acclaimed CardWizard PC Card troubleshooting and configuration software. SystemSoft's system-level software products now include the SystemWizard family, PC Card software, Plug-and-Play software, power-management software, and BIOS. SystemSoft licenses its products primarily to Original Equipment Manufacturers (OEMs), including manufacturers of PCs, and independent software and hardware vendors. Its customers include Acer, Apple Computer, AST (AST Computer, Irvine, CA) A PC manufacturer founded in 1980 by Albert Wong, Safi Quershey and Tom Yuen (A, S and T). It offered a complete line of PCs that sold through its dealer channel. Computer, Compaq, Dell, Digital Equipment, Gateway 2000, Hewlett-Packard, IBM, Intel, Microsoft, Motorola, Toshiba, and NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. . Based in Natick, Mass., SystemSoft employs more than 180 at its headquarters and in offices in Santa Clara, Calif., Oxnard, Calif., Tokyo, Japan and Taipei, Taiwan. Any statements that are not historical facts contained in this release are forward looking statements that involve risks and uncertainties, including but not limited to those relating to product demand, pricing, market acceptance, the effect of economic conditions, intellectual property rights and litigation An action brought in court to enforce a particular right. The act or process of bringing a lawsuit in and of itself; a judicial contest; any dispute. When a person begins a civil lawsuit, the person enters into a process called litigation. and the outcome of governmental proceedings, competitive products, risks in product and technology development, the results of financing efforts, the ability to complete transactions, and other risks identified in the Company's Securities and Exchange Commission filings. Information on SystemSoft products and services is available on the World Wide Web at http://www.systemsoft.com. Information on Lotus Development and its products is available on the Lotus Home Page: http://www.Lotus.com. -0- Note to Editors: SystemWizard is a trademark of SystemSoft Corporation. Lotus and Lotus Notes are registered trademarks of Lotus Development Corporation. All other trademarks, tradenames, registered trademarks or registered service marks are property of their respective holders. CONTACT: SystemSoft Corporation Paul Sereiko or Susan Zaney, 508/651-0088 or Copithorne & Bellows (for SystemSoft) Tim Hurley or Jon Bornstein, 617/252-0606 or Lois Paul & Partners (for Lotus) John Mohrbacher, 617/238-5756 |
|
Printer friendly
Cite/link
Email
Feedback
Reader Opinion