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SYSTEM ONE ESTABLISHES TRAVEL AGENT ASSISTANCE PROGRAM FOR HURRICANE RELIEF; SYSTEM ONE AND TRAVEL AGENCIES SUPPORT EACH OTHER IN AFTERMATH

SYSTEM ONE ESTABLISHES TRAVEL AGENT ASSISTANCE PROGRAM FOR HURRICANE RELIEF; SYSTEM ONE AND TRAVEL AGENCIES SUPPORT EACH OTHER IN AFTERMATH
 HOUSTON, Aug. 28 /PRNewswire/ -- In the aftermath of the century's worst hurricane, System One has come forward in support of its over 650 travel agencies in South Florida, Central Louisiana and Bahamas that have been affected by Hurricane Andrew.
 System One has established a Travel Agency Automation Assistance Program to defray the cost of automation for agencies whose businesses have been damaged or severely impacted by the storm.
 The CRS will review the activity of its agency customers in these areas and immediately take the following actions:
 -- Agencies that were forced to close due to the hurricane will not be mailed their September invoices (reflecting August activity). System One will waive all due amounts for front and back office products and services until the agency is fully operational.
 -- All other agencies in the affected areas that suffered at least some interruption will be provided a 50 percent credit toward all products and services in their September invoice.
 -- System One has established special task forces to assist its customers with replacing or repairing office and computer equipment, help process insurance claims or provide any other assistance to restore their operations as soon as possible.
 System One has begun working with ARC, ASTA and ARTA to develop a comprehensive Travel Agency Relief Program to provide emergency funds, emergency assistance and general support for all travel agencies regardless of CRS affiliation in South Florida, Central Louisiana and the Bahamas.
 The people of System One, whose 600 Miami-area employees make it one of Dade County's largest employers, have received overwhelming support from its customers and vendors as everyone works to recover from Hurricane Andrew's effects.
 The CRS has received phone calls from travel agencies and vendors throughout the country offering support in the form of supplies, money and professional services.
 "The good news is that System One was able to provide uninterrupted computer reservations services to our customers despite unprecedented conditions brought on by this devastating storm," said System One President Bill Diffenderffer. "We greatly appreciate the phone calls, donations and generous offers from our customers and vendors at this time of need."
 System One's Doral Technology Center, the CRS's mainframe computer facility operated by EDS, is equipped with high-powered emergency generators that kicked into effect early Monday morning as electricity in Miami failed. EDS technicians and System One employees have worked around the clock since Monday to keep the system up and running and have suffered no effects to the core system.
 "We are deeply grateful to our technology partners at EDS, who have worked so diligently to see that our agency customers outside of South Florida and Central Louisiana were not adversely affected by this crisis. Everything has run smoothly thanks to their professionalism and expertise," said Diffenderffer.
 The CRS's Customer Services operations and Help Desk have been temporarily transferred to its Houston training facility. Although customers calling the regular toll-free Help Desk number have experienced some delay, System One will continue to add personnel and expects to have full services by early next week.
 System One Employees Get Relief:
 System One has established an Employee Relief Center in Miami to distribute much-needed supplies to its employees, many of whom reside in the heavily damaged Homestead, Kendall and South Dade areas in South Florida. Able-bodied employees are staffing the center 24 hours a day to take phone calls, distribute food, water and supplies, and help customers and employees in need. In addition, System One staffers have conducted a door-to-door search in several mini-vans to determine the safety and personal situation of its employees and to distribute emergency supplies.
 A 24-hour employee hotline has been established for information on an employee loan program, work schedules and other emergency information. System One employees may call 1-800-426-4800.
 A subsidiary of Continental Airlines Holdings Inc. of Houston, System One provides computerized reservation services and other travel automation products to nearly 8,000 travel agency customers worldwide.
 -0- 8/28/92
 /CONTACT: Margaret Sullivan of System One, 713-751-4413/ CO: System One ST: Texas IN: LEI SU:


LD -- NY078 -- 4685 08/28/92 18:45 EDT
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Publication:PR Newswire
Date:Aug 28, 1992
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