SYMON Communications, Inc. (Symon Communications).THE ESSENTIAL SOLUTION FOR PRODUCTIVE CONTACT CENTERS
SYMON SYMON System Monitor products are installed in over 2,000 contact centers, network operation centers, data centers and more. By monitoring vital information from sources such as ACDs, IVRs, workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. systems, host systems, LANs, network links, client/server platforms, call tracking systems, databases and web pages, SYMON automatically and intelligently delivers critical alerts. SYMON's scalable, integratable, network-centric architecture allows monitoring of practically any platform or system, and output to the widest variety of IP-connected wallboards and panels, Windows [R] workstations, TV/XVGA monitors, pagers, trouble-ticketing systems, databases, e-mail systems and Intranet/Internet web pages. A software development kit is also available for custom integration with other applications.
PROVIDING THE INFORMATION NEEDED FOR INCREASING EFNCIENCY
Utilizing Microsoft [R] Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. [R] and ActiveX technologies, SYMON2000 [TM] provides information collection capabilities with selective distribution and instant notification. By monitoring critical systems for prescribed pre·scribe
v. pre·scribed, pre·scrib·ing, pre·scribes
1. To set down as a rule or guide; enjoin. See Synonyms at dictate.
2. To order the use of (a medicine or other treatment). changes, SYMON2000 is able to instantly and automatically notify your firm, as widely or narrowly as you require, with incident alarms or messages. Armed with vital information, your employees are able to trigger self-managed, proactive responses that result in better customer service, improved reaction times, less supervisor involvement and significant cost savings. SYMON2000 disseminates your information to all designated recipients on a real-time basis, eliminating costly decision lags.
NEW! 100% WEB-BASED WFM (1) (Wired For Management) A specification from Intel for a PC that can be centrally managed in a network. It must be DMI compliant, be accessible by a management server prior to booting, contain instrumentation for component discovery and identification and
SYMON's Contact Center COMMUNITY [TM] is a giant leap forward in next-generation web-based workforce management tools. Browser-based so it's easy to implement and use, with instant web familiarity resulting in a fast ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). and low cost of ownership. Improve your bottom line by automating processes, opening communications and retaining valuable staff - all on-line.
MANY FORMS OF MESSAGING OPTIONS ARE AVAILABLE
SYMON's award-winning NetBrite [TM] and NetLite [TM] LED displays offer patented full-matrix Ethernet TCP/IP TCP/IP
in full Transmission Control Protocol/Internet Protocol
Standard Internet communications protocols that allow digital computers to communicate over long distances. connectivity, along with Cat 5 wiring, Telnet, PING and TFTR TFTR Tokamak Fusion Test Reactor
TFTR Toroidal Fusion Test Reactor
TFTR Thanks for the Report
TFTR Thanks for the Reminder DeskView [TM] displays information on desktops using a variety of text and graphical screen pops. OmniView [TM] combines wallboard functionality, graphical statistics and video into one display. PageView [TM] lets you send messages to any standard pager. E-mail, web page and database output options are a great alternative to traditional configurations when the information is critical, but wallboard display is not.
OUR PRODUCTS COVER A WIDE RANGE OF APPLICATIONS
SYMON's clients range from small enterprises to multi-national Fortune 500 companies. We have successfully implemented our visual communications systems In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. in many industries, including financial, utilities, oil, health, communications, high-tech, insurance, transportation, manufacturing and government.
WE SUCCEED WHEN YOU MEET YOUR OBJECTIVES
SYMON is dedicated to providing systems with a long product life and long-term compatibility based on the evolving needs of our customers. SYMON is on the cutting-edge of technology so we can deliver systems today to serve as your foundation for the future.