SUN, CSG, Genesys Enhance TWC QoS.Sun Microsystems, Inc. reported that Time Warner Cable This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. (TWC TWC The Weather Channel TWC Time-Warner Cable TWC Texas Workforce Commission (also seen as TWFC) TWC The Wellness Community TWC The Washington Center TWC Teachers & Writers Collaborative TWC Trustworthy Computing ), a division of AOL (A division of Time Warner, Inc., New York, NY, www.aol.com) The world's largest online information service with access to the Internet, e-mail, chat rooms and a variety of databases and services. Time Warner Inc., has created a state-of-the-art call center using its Sun Ray 150 appliances, Sun Enterprise 420 Servers and CSG CSG - constructive solid geometry Systems, Inc.'s Advanced Customer Service Representative (ACSR ACSR Accredited Customer Service Representative ACSR Aluminum Conductor, Steel Reinforced (cable) ACSR Avid Certified Support Representative ACSR Advisory Committee on Shareholder Responsibility ACSR Algebra of Communicating Shared Resources ) software. The networked computing solution was implemented by Sun Professional Services and CSG during the first quarter of 2001 and has improved customer service levels and increased efficiencies for the 500-seat operation. The cooperative approach created a networked computing environment where Sun Ray appliances are integrated with TWC's customer relationship management system and CSG's ACSR, along with other desktop applications. The Sun Ray appliances connect to CSG's system, which delivers the customer support applications through the dedicated, centrally managed networked computing environment. In addition, TWC uses CTI software that delivers outbound predictive dialing from Genesys Communications. This has resulted in a more effici ent way to quickly process customer requests. |
|
||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion