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STATE REVENUE DEPARTMENT NOW SPEAKS 140 LANGUAGES

 ST. PAUL, Minn., Oct. 28 /PRNewswire/ -- Keeping in step with Minnesota's growing population diversity, the Minnesota Department of Revenue joins 25 other state agencies in offering oral translations of services and materials to non-English speaking taxpayers.
 Through the Minnesota Department of Administration, Revenue contracted with AT&T's Language Line, a 24-hour, live interpretive service allowing non-English-speaking customers to effectively communicate with agency staff. The service is offered in 140 languages and dialects.
 This is how it works. When a non-English-speaking person approaches the department, whether in person or on the phone, the agency employee attempts to identify the language; if unable, Language Line does.
 The call is handled like a conference call with the interpreter acting as the connecting link between the department and the taxpayer. The interpreter asks the client questions about his/her request and translates the information to the Revenue employee.
 Department employees who have frequent contact with the public are trained in how to use Language Line. The service begins immediately.
 -0- 10/28/93
 /CONTACT: Leslee Ellen Lane, communications division of Minnesota Department of Revenue, 612-296-0193, or 800-657-3595/


CO: Minnesota Department of Revenue ST: Minnesota IN: SU:

CP-DB -- MN007 -- 7815 10/28/93 10:56 EDT
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Publication:PR Newswire
Date:Oct 28, 1993
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