SSPA Selects Keynote Speakers For Savannah.
Business Editors & High-Tech Writers
SAN DIEGO--(BUSINESS WIRE)--July 18, 2002
The Service & Support Professionals Association (SSPA SSPA Solid State Power Amplifier
SSPA Service and Support Professionals Association
SSPA Software Support Professionals Association
SSPA Short Statured People of Australia Inc.
SSPA Submicron Signal Processor Architecture ) announced today the outstanding line-up of keynote speakers for the SSPA Conference @ Savannah Savannah, city, United States
Savannah, city (1990 pop. 137,560), seat of Chatham co., SE Ga., a port of entry on the Savannah River near its mouth; inc. 1789. to be held Sept. 30-Oct. 2, 2002 in Savannah, Ga.
SSPA Conference @ Savannah is the preeminent event where the greatest minds of support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services gather to forecast the future of the industry. The conference kicks off with three visionary keynote addresses from Harvard, Oracle and Microsoft.
"The SSPA has lined up three dynamic speakers who will add their unique and differing perspective of the service and support industry," said Bill Rose, SSPA founder/CEO. "You don't want to miss what these folks have to say."
The conference will open at 1:00 p.m. on Monday, Sept. 30th with the first keynote presentation entitled Communication and Your Client by Brian Little Brian Little can refer to:
Harvard College, originally for men, was founded in 1636 with a grant from the General Court of the Massachusetts Bay Colony. . Harvard psychologist Dr. Little is highly regarded for his clinical research into personality types, and for his ability to present his findings with warmth and humour. Through his academic research and his popular presentations, Dr. Little gives tremendous insight into how people relate, work, and communicate with one another. In addition to his academic research, Dr. Little is at work on a book entitled Human Natures and Well-Beings, aimed at a more general audience. And, as he has done over the past 15 years, he continues to delight a diversity of audiences with the insights and whimsy whim·sy also whim·sey
n. pl. whim·sies also whim·seys
1. An odd or fanciful idea; a whim.
2. A quaint or fanciful quality: stories full of whimsy. of his presentations.
The second keynote will be presented by Alex van Dijk van Dijk can refer to:
in full Microsoft Disk Operating System
Operating system for personal computers. MS-DOS was based on DOS, developed in 1980 by Seattle Computer Products. Microsoft Corp. bought the rights to DOS in 1981, and released MS-DOS with IBM's PC that year. , Windows, OS/2 and LANs); infrastructure manager and business manager responsible for launching a satellite support office for Oracle; director of delivery for development tools support (CASE, Language interfaces, Forms, Graphics, OLAP (OnLine Analytical Processing) Decision support software that allows the user to quickly analyze information that has been summarized into multidimensional views and hierarchies. OLAP tools are used to perform trend analysis on sales and financial information. ); regional director for the Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. and Brazil Product Support Center servicing 10 countries in Latin America; and currently sr. director of Americas Operations, responsible for Canada, U.S., and Latin America Product Services.
The final keynote offering of the afternoon will be delivered by Mark Perry Mark Perry is the name of:
Day two featuring five tracks each with five focused sessions for a total of 25 sessions guaranteed to unlock the secrets to mastering the future of:
Track 1: Support Technology
Track 2: Customer Demands
Track 3: Support Executive
Track 4: The Future of Managing People
Track 5: Delivering World Class Service
Each track is followed by a Birds of a Feather Birds Of a Feather - (BOF) (From the saying "Birds of a feather flock together") An informal discussion group, scheduled on a conference program or formed ad hoc, to consider a specific issue or subject. Roundtable Session where each attendee will be able to collaborate with their peers on topics picked by the attendee.
Day three featuring five informative workshops giving attendees the opportunity to learn from the top leaders in the industry on some of the most important aspects of success the future of support services.
Workshop 1: Making Customer Satisfaction Benchmarks Work For You Workshop 2: Management Overview of Certification Programs for Your Center and Staff Workshop 3: ROI Workshop: Turning Training Investment into Organizational Savings Workshop 4: Support Center Practices (SCP) Best Practices User Forum Workshop 5: Marketing Your Services: The New Wheel of Fortune
Day three is finished off with the attendee's choice of a round of golf at the pristine Club at Savannah Harbor Golf Course, next to the Westin Savannah Harbor Resort -- or a tour of America's most magical city, Savannah, Ga.
The SSPA Savannah Conference is "the" event where the future of the Service and Support industry comes together in a fusion of visionary key note addresses, vibrant tracks and workshops, interactive forums, fun networking events, informative exhibits and a special dinner featuring the SSPA STAR Award winners, all in the heart of America's most magical city, Savannah, Ga.
Those who attend the SSPA Conference @ Savannah will be well equipped to master the future of customer service. To view additional details of the conference and to register, visit www.supportgate.com/savannah.
Founded in 1989, SSPA represents over 17,500 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the Web portal See portal. of Supportgate at www.supportgate.com. Through these "gates" you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance (SVA SVA School of Visual Arts
SVA Severe (Thunderstorm) Advisory
SVA Statens Veterinärmedicinska Anstalt (National Veterinary Institute, Sweden)
SVA Shareholder Value Added ) and the SSPA Professionals Membership.
For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to firstname.lastname@example.org.