SSPA Announces salesforce.com As New SSPA Service Vendor Alliance (SVA) Member.Business Editors & High-Tech Writers SAN DIEGO--(BUSINESS WIRE)--Oct. 8, 2001 The Service & Support Professionals Association (SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture ), the leading industry Association for IT support professionals, announced today that salesforce.com, the market leader in online customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ), has joined the SSPA Service Vendor Alliance (SVA SVA School of Visual Arts SVA Severe (Thunderstorm) Advisory SVA Statens Veterinärmedicinska Anstalt (National Veterinary Institute, Sweden) SVA Shareholder Value Added ), a membership organization dedicated to bringing IT support service buyers and sellers together online. SVA is a community that resides at the Web address www.supportgate.com. The primary focus of SVA is to increase the visibility of vendors and suppliers within the IT service and support community. "The addition of salesforce.com to the growing ranks of the Service Vendor Alliance is another indicator of how great minds think alike," said Bill Rose, SSPA founder/executive director. "Salesforce.com has positioned themselves as an industry leader in CRM Solutions and we are excited to have them as an active SVA Member." Salesforce.com delivers integrated customer service and support as a robust and scalable Web service. Designed for support organizations of any size, salesforce.com offers an efficient, multi-channel Web-based customer service and support solution to improve productivity and effectiveness of customer service function. The online application can be fully deployed worldwide within in weeks, avoiding the cost and risk inherent in client-server software implementations. Salesforce.com customer service and support customers include Dow Jones Newswires Dow Jones Newswires is the real-time financial news organization owned by Dow Jones. Founded in 1882, its primary competitors are Bloomberg L.P. and Reuters. The company reports more than 420,000 subscribers -- including brokers, traders, analysts and fund managers -- as of July and Time Warner Communications, whose Road Runner road runner: see cuckoo. Road Runner thrives on outwitting Wile E. Coyote. [Comics: “Beep Beep the Road Runner” in Horn, 105] See : Cunning Road Runner Business Services, Columbus, Ohio Columbus is the capital and the largest city of the American state of Ohio. Named for explorer Christopher Columbus, the city was founded in 1812 at the confluence of the Scioto and Olentangy rivers, and assumed the functions of state capital in 1816. , division has reduced average response time to customer queries by almost half since using the innovative Web service. "Salesforce.com is pleased to join PeopleSoft and other respected colleagues as a member of SSPA's SVA community," stated Cary Fulbright, salesforce.com vice president of product strategy. "We look forward to working with the customer support community to define the emerging benefits of the new Web service model for customer service and support and provide a fast, powerful alternative to costly enterprise software that holds so many support organizations captive today." Salesforce.com is the latest member of the SVA program, which includes companies such as Lionbridge Technologies, Support.com, Inference Corp., Motive Communications, CustomerSat.com, Servicesoft Corp., Sykes Enterprises Sykes Enterprises (NASDAQ: SYKE) is a family of global companies delivering business process outsourcing (BPO) services. See also
trademark - a formally registered symbol identifying the manufacturer or distributor of a product , ePeople, InsightExpress LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control , Previo, CustomerCast Inc., Verette, Brightware, Astea International, Mercury Interactive For another company with a similar name, see Mercury Computer Systems. HP Mercury (formerly Mercury Interactive) is a subsidiary of Hewlett-Packard that is a market leader in automated software quality assurance and offers products in other areas such as diagnostics, , Software Spectrum, TechExcel, QSupport Technologies, Intraware Inc., Prometric, QUIQ Inc., Kanisa, Primus and others. About salesforce.com Salesforce.com builds and delivers enterprise applications as scalable online services. The company's award-winning CRM solution provides integrated online sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. , customer support management and marketing automation components to help companies meet the complex challenges of global customer communication. With salesforce.com there is no traditional software to buy, install, upgrade and maintain and companies see impressive return on investment within months. Founded in 1999, salesforce.com is headquartered in San Francisco, with offices in Europe and Asia. Salesforce.com currently has more than 2,800 customers including Adobe Systems, Alamo Alamo Eighteenth-century mission in San Antonio, Texas, site of a historic siege of a small group of Texans by a Mexican army (1836) during the Texas war for independence from Mexico. Rent-a-Car, Autodesk, Broadvision, First Union National Bank, Siemens, and Thomas Cook Global Services. For additional product information, visit www.salesforce.com or call 800/NO-SOFTWARE. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the Web portal of Supportgate at www.supportgate.com. Through these "gates" you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance (SVA) and the SSPA Professionals Membership. The Supportgate Web portal site is "home" for service professionals and executives and features many opportunities such as the Membership Directory, Ask SSPA, SSPA Benchmarking, Member2Member Information Exchange; Expert Connections; SupportBooks and the SSPA Certification online Training and Testing. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek and a Vendor Directory. Supportgate is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Service Awards; Support SuperStars Awards; SCP (1) (Service Control Point) A node in an SS7 telephone network that provides an interface to databases, which may reside within the SCP computer or in other computers. Site Certification and SSPA Individual Certification. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. |
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