SSPA Announces FaceTime Communications Inc. As New SSPA Service Vendor Alliance Member.Business Editors & High-Tech Writers SAN DIEGO--(BUSINESS WIRE)--July 10, 2001 The Service & Support Professionals Association (SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture ) announced today that FaceTime Communications Inc., the premier provider of instant messaging Exchanging text messages in real time between two or more people logged into a particular instant messaging (IM) service. Instant messaging is more interactive than e-mail because messages are sent immediately, whereas e-mail messages can be queued up in a mail server for seconds or (IM) applications for business, has joined the SSPA Service Vendor Alliance (SVA SVA School of Visual Arts SVA Severe (Thunderstorm) Advisory SVA Statens Veterinärmedicinska Anstalt (National Veterinary Institute, Sweden) SVA Shareholder Value Added ), a membership organization dedicated to bringing IT support service buyers and sellers together online. The primary focus of the SVA is to increase the visibility of vendors and suppliers within the IT service and support community. The SVA is a community that resides at the Web address www.supportgate.com. (www.supportgate.com/sva). "Facetime Communications provides critical tools and services for any technical support center," said Bill Rose, SSPA founder/executive director. "They are a valued addition to the Service Vendor Alliance where they can reach our membership and provide their technology-based solutions." FaceTime delivers instant messaging solutions for time-sensitive access to knowledge resources in the contact center. Customer care directors in Global 2000 contact centers rely upon FaceTime for mission critical customer communications. Companies dedicated to quality customer service need a robust solution that dramatically improves productivity and overall service level performance, reduces operational costs and provides sophisticated metrics for business intelligence. The FaceTime Instant Message Director (IMD IMD - intermodulation distortion ) provides businesses with the ability to manage communications over multiple channels such as Web text chat, email, telephony, and voice over IP (VoIP). The FaceTime IMD is the only instant messaging (IM) technology that is interoperable with public IM networks such as AOL Instant Messenger See AIM. , Microsoft Messenger, and Yahoo! Messenger Yahoo!'s instant messaging (IM) service, which includes text messaging, voice calling and file sharing. The IM client includes Internet radio and the regular phone calling at rates as low as one cent per minute. Starting with Version 8. . The IMD enables contact centers to route, queue, transfer, escalate, and audit agent and customer interactions over multiple channels without the loss of in-context session information. "We are excited to become a member of the SVA program," said Barry Shurtz, FaceTime's director of marketing. "Instant messaging has become a powerful communications channel Also called a "circuit" or "line," it is a pathway over which data are transferred between remote devices. It may refer to the entire physical medium, such as a telephone line, optical fiber, coaxial cable or twisted wire pair, or, it may refer to one of several carrier frequencies for businesses, and FaceTime feels it is imperative to collaborate with our peers in order to leverage the enormous IM momentum we're seeing in the marketplace." FaceTime Communications Inc. is the latest member of the SVA program, which includes companies such as Lionbridge Technologies, Support.com, eGain, Motive Communications, CustomerSat.com, Servicesoft Corp., Sykes Enterprises Sykes Enterprises (NASDAQ: SYKE) is a family of global companies delivering business process outsourcing (BPO) services. See also
trademark - a formally registered symbol identifying the manufacturer or distributor of a product , ServiceWare, ePeople, InsightExpress LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control , Previo, SafeHarbor.com, Broadbase, Verette, Mercury Interactive For another company with a similar name, see Mercury Computer Systems. HP Mercury (formerly Mercury Interactive) is a subsidiary of Hewlett-Packard that is a market leader in automated software quality assurance and offers products in other areas such as diagnostics, , Spectrum Contact Services, TechExcel, QSupport Technologies, Intraware Inc., Prometric and others. About FaceTime Communications FaceTime Communications is the leading supplier of instant messaging (IM) applications for enterprise businesses. The Company's robust communications server establishes real-time connections between appropriate live resources and customers for time-sensitive business problem resolution. Comprised of world-class technology, the FaceTime Instant Messaging Director leverages interoperability with consumer IM networks such as AOL (A division of Time Warner, Inc., New York, NY, www.aol.com) The world's largest online information service with access to the Internet, e-mail, chat rooms and a variety of databases and services. , Microsoft, and Yahoo! to increase efficiencies in contact center and distributed agent environments. Customer care directors of Global 2000 companies such as Compaq, BankOne, Western Union, and Homestore.com rely on FaceTime's technology to help manage communication traffic on customer Internets, intranets, and extranets. The result is a communications channel that improves customer service and reduces the costs that are traditionally associated with large, multi-level contact centers. Headquartered in Foster City, Calif., FaceTime can be reached at www.facetime.com or via AOL IM screen name FaceTimeLive, MSN (1) (MicroSoft Network) A family of Internet-based services from Microsoft, which includes a search engine, e-mail (Hotmail), instant messaging (Windows Live Messaging) and a general-purpose portal with news, information and shopping (MSN Directory). Click to download the MSN Messenger, or Yahoo! Messenger FaceTimeLive. About SSPA Founded in 1989, SSPA represents over 14,000 service executives in nearly 500 member companies worldwide. SSPA gives software service professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the Web portal of Supportgate at www.supportgate.com. Through these "gates" you will find the individual Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Pacific Rim, the SSPA Service Vendors Alliance, (SVA) and the SSPA Professionals Membership. The Supportgate Web portal site is "home" for service professionals and executives and features many opportunities such as the Membership Directory, Ask SSPA, SSPA Benchmarking, Member2Member Information Exchange; Expert Connections; SupportBooks.com; Online Training and an industry specific Career Center. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek.com and a Vendor Directory. Supportgate is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Service Awards; Support SuperStars Awards; SCP (1) (Service Control Point) A node in an SS7 telephone network that provides an interface to databases, which may reside within the SCP computer or in other computers. Site Certification and SSPA Individual Certification. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com building Internet service communities, or send an email to info@supportgate.com. |
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