SSPA Advisory Board Adds Key Executive from Speedware Corporation.

Business Editors and High-Tech Writers

SAN DIEGO--(BUSINESS WIRE)--June 12, 2002

The Service & Support Professionals Association (SSPA), the leading industry Association for service and support professionals, announced today the appointment of Maria Anzini, Director of Worldwide Customer Service and Product Support at Speedware Corporation, to the SSPA Advisory Board.

"We're really excited about having Maria join our elite group of SSPA Advisors," said Bill Rose, SSPA Founder/Executive Director. "Her extensive industry experience and exceptional communication skills make a great addition to the SSPA Advisory Board."

As Director of Worldwide Customer Service and Product Support at Speedware Corporation, Anzini's customer-centric leadership approach has led Speedware's dedicated support team to its second consecutive certification under the prestigious SCP program. In fact, Speedware was the first Canadian company to have been awarded this distinction. Ms. Anzini's vision is to achieve a level of support excellence that exceeds customer expectations. Firmly committed to maintaining customer satisfaction and loyalty, she works closely with Speedware's R&D, sales and professional services teams to optimize business relationships. Anzini's first contact with Speedware was as a customer, when she held the position of programmer/analyst at Bombardier. She enjoyed the features and functionalities of Speedware's products so much that she joined the company shortly thereafter. She has since held increasingly senior positions within the technical support organization. Anzini has a background in Computer Science and Management from McGill University.

"Throughout Speedware's many years of involvement and membership with the SSPA, I have continuously been impressed by the value that the SSPA has offered me personally and by their ongoing efforts and focus in the software support community," said Anzini. "I am honored to work with this elite group of professionals and look forward to contributing to the SSPA's effort on the strategic use of customer service as a differentiator in the competitive software business."

As the service and support industry grows constantly and rapidly, SSPA continues on the leading edge of these changes. The Advisory Board Members provide SSPA with insight and the "pulse" of what are the changing needs of support professionals. The Advisory Board serves as a key component of the SSPA organization, helping guide the direction SSPA takes and roles SSPA plays for Members.

In addition to Maria Anzini, the Advisory Board Members include:

-- Tom Ableidinger, Director of Global Support -- Great Plains Software

-- Jerry Concannon, Senior Auditor -- Service Strategies Corporation

-- Dennis Fukuyama, Vice President, Worldwide Customer Support -- Resumix, Inc.


-- Bob Galley, Director Customer Relations -- SAGA Software

-- John Hamilton, President -- Service Strategies Corporation

-- Suzanne Jeanson, Executive Director -- McKesson Corporation

-- Perry Kelly, Director Worldwide Support Products -- Cognos

-- Jim Moore, Vice President Customer Support & Information Services -- Sage
Software

-- Dan Roy, Director of Americas Operations, Oracle Support Services

-- Donna Sayegh, Director of Technical Services -- Advanced Solutions
International

-- Patrick Saeger, Vice President of Customer Support -- Mercury Interactive

-- Randy Selleck, Director Customer Support North America, The Reynolds &
Reynolds Company

-- Thomas J. Sweeny, Director of Research -- SSPA

-- David Voncannon, Independent Consultant

-- Bill Rose, Founder/CEO -- SSPA

About Speedware

Speedware Corporation Inc. (TSE:SPW) is a leading provider of application development technology, business intelligence software and wireless Internet solutions. With headquarters in Montreal and a distribution network spanning 35 countries, Speedware offers market leaders the end-to-end solutions they require to achieve their business objectives and enhance their competitive advantage. Celebrating over 25 years in business, Speedware provides professional consulting services and award-winning support to ensure its customers' ongoing success. For more information, visit Speedware Corporation at www.speedware.com.

About SSPA

Founded in 1989, SSPA represents over 17,000 service executives in over 2200 support centers worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs, industry research and a variety of publications. SSPA resides at the Web portal of Supportgate at www.supportgate.com. Through these "gates" you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an e-mail to [e-mail].