SPC software: ready when you are.SPC 1. (business) SPC - Statistical Process Control. Something to do with quality management.
2. (body) SPC - Software Productivity Centre.
3. (company) SPC - Software Publishing Corporation.
4. software: Ready when you are
Statistical process control software has arrived. Nearly everyone in measurement, control, or software now has an SPC product, either tailored to their proprietary approach, or an association with a software product developed by others. The multitude of programs available to gobble up to capture in a mass or in masses; to capture suddenly.
See also: Gobble your measurement data and spit out Verb 1. spit out - spit up in an explosive manner
cough out, cough up, expectorate, spit up, spit out - discharge (phlegm or sputum) from the lungs and out of the mouth
2. yards of analytical data boggle bog·gle
v. bog·gled, bog·gling, bog·gles
1. To hesitate as if in fear or doubt.
2. the mind. Their level of complexity ranges from simple grocery-tape histograms to multi-modular systems that can flex with your changing requirements right up to full integration with shop-wide CIM (1) (Computer-Integrated Manufacturing) Integrating office/accounting functions with automated factory systems. Point of sale, billing, machine tool scheduling and supply ordering are part of CIM. . Prices range from a few hundred dollars for a simple floppy disc to hundreds of thousands for a room full of equipment.
Thus, finding the right fit of SPC software to your particular requirements can be as simple or as difficult as you want to make it. The questions are how much quality, and quality reporting, do you really need and which system is the best fit for your organization? It's an important decision that only you can make.
It's not easy. Here are over a dozen offerings to consider. There are hundreds more out there. Good luck!
Size control for lathes
The 763 MGS MGS Mars Global Surveyor
MGS Metal Gear Solid
MGS Microsoft Game Studios
MGS Ministry of Government Services (Ontario, Canada)
MGS Maryland Geological Survey
MGS Malaysian Government Securities
MGS Minnesota Geological Survey statistical process system for automatic size control on Cincinnati Milacron turning centers integrates gaging into the manufacturing process to sustain in-tolerance parts and production through-put. Size control is achieved through statistical tool offsets based on historical trend group analysis. Consistent in-tolerance production is maintained. Unlike gages that merely filter out scrap, with 763 there is zero scrap and parts are clustered tightly around the mean of their part-print dimension.
Designed for flexibility, the system can receive data from fixtures for a variety of measurements. In addition to sending signals to activate machine parameters, it displays information on tool and part conditions. Visual indicators show when automatic tool compensation is being made, when tolerances have been exceeded, whether a tool should be indexed or changed, and whether the part is scrap or reworkable.
The DataPage family of SPC software packages offer varying degrees of capability, but with a common user interface, report format, and data structure. Users can select the capability they need now, and upgrade later without loss of data or the need to learn a new package.
All products operate on IBM-PC-class computers and are compatible with a wide range of data collectors. The report format (shown above) combines all key statistical charts and evaluations in a single-page, easy-to-read report for use at all levels in an organization. The report combines individual and subgroup statistics (in tabular as well as graphic formats), capability test, runs and trends tests, and tests for distribution uniformity Distribution Uniformity or DU in irrigation is a measure of how uniformly water is applied to the area being watered, expressed as a percentage. The most common measure of DU is the Low Quarter DU, which is a measure of the average of the lowest quarter of samples, divided .
DataPage 1, for minimal data manipulation, allows the user to select with a few key strokes the desired part and features to be included in the printed report, previewed on the CTR See click-through rate. prior to printing. DataPage 11 adds a wide range of analytical and data-manipulation capabilities, including "what if?" scenarios. Data-Page/RT (for real time) provides automatic, operator-free data collection and evaluation, requiring no operator intervention until a part features goes out of control.
Automation Software Inc, Precision Park, North Kingstown, RI 02852.
SPC-PC Version II software now includes routines for X-bar and R charts, X-bar and sigma charts, individuals and moving-range charts, moving average and range charts, histograms and process-capability charts, CuSum charts, multi-variate control charts, p and np charts, c and u charts, scatter plots, and pareto analysis. X-bar, R, and sigma charts can handle subgroups of different sizes, and subgroup size for the X-bar and sigma charts is virtually unlimited. Warning limits do not have to be 3 sigma, but placed anywhere you wish and plotted in a different color.
Multivariate control charts are not simply rectangular, but the true ellipse ellipse, closed plane curve consisting of all points for which the sum of the distances between a point on the curve and two fixed points (foci) is the same. It is the conic section formed by a plane cutting all the elements of the cone in the same nappe. shape that captures the out-of-control condition, and up to five variables can be handled simultaneously. The histogram histogram
or bar graph
Graph using vertical or horizontal bars whose lengths indicate quantities. Along with the pie chart, the histogram is the most common format for representing statistical data. and process-capability routine computes a wide variety of descriptive statistics descriptive statistics
see statistics. , makes long-term process-yield projections, and computes several capability indexes.
Quality America Inc, 5430 S 12th Ave, Suite C, Tucson, AZ 85706.
SenScope MS-DOS-compatible SPC software program and input module allows the receiving and analyzing of real-time measurement information from up to 16 sensors/input module. The system continuously compares pre-established parameters to in-process sensor feedback and graphically displays resulting digitized waveforms (not statistics) individually or simultaneously on your screen. It can also shut down the process when limits are exceeded.
Typical applications include weld monitoring, equipment or process monitoring, process development, quality assurance, diagnostics, maintenance, and troubleshooting. Input modules can be cabinet-mounted at the worksite, or located off-site.
Trade Communications Corp, 26923 W Garrett Dr, Agoura, CA 91301.
The HT-3000s statistical control workstation is a knowledge-based computer system for use in small-lot production, JIT JIT - dynamic translation cells, high-volume continuous processing, batch-type processing, precision machining, and grinding. The system makes a variety of decisions, such as rational subgrouping, setting acceptance limits, in-process estimating of capability indexes, and interpreting in-process statistical status of the system. Key knowledge-base elements are statistical logic modules that can generate in-and off-line adaptive sampling plans for variables and attributes, recommending a course of corrective actions, real-data training, and certifying quality of short runs.
Process-recognition and process-control systems are used in parallel with tooling control and time studies. Statistical tooling control measures the effects of single and multi-variables on tool performance, provides tool-life statistics, and predicts time to change roughing and finishing tools.
Operators are no longer forced to rely on their own judgement for data interpretation and problem solving problem solving
Process involved in finding a solution to a problem. Many animals routinely solve problems of locomotion, food finding, and shelter through trial and error. . The knowledge base integrates real-time SPC and SQC SQC Statistical Quality Control
SQC Singapore Quality Class
SQC Software Quality Control
SQC Sediment Quality Criteria
SQC Scottish Qualifications Certificate (record of student's academic achievements)
SQC Surface Quality Control into sophisticated statistical control routines that detect problems and bring about necessary adjustments before defective parts are produced.
High Tech Research Inc, 325 Oak Creek Dr, Suite 310, Wheeling, IL 60090.
Applied Stats software and sensing system measures and records dimension, temperature, and weight manufacturing variables for control of multiple, relative, and geometric characteristics. Erectable multi-gaging sensors reduce inspection time by collecting up to 20 direct and relative dimensions accurately and repeatably in less than 15 sec.
The software, operating on an Apple Macintosh computer, generates process control charts, histograms, pareto analysis, scatter diagrams, attributes analysis, and gage-repeatability and reproducibility studies. The workstation supports options including mainframe and personal-computer networking and CAD/CAM CAD/CAM
in full computer-aided design/computer-aided manufacturing.
Integration of design and manufacturing into a system under direct control of digital computers. .
Applied Statistics Inc, 27 Empire Dr, St Paul, MN 55103.
Quality Measurement System (QMS (1) (Minolta-QMS, Inc., Mobile, AL) A manufacturer of laser printers founded in 1977 by Jim Busby. Initially involved with controllers for printing bar codes and labels, it entered the laser printer business in the mid-1980s and set numerous records. ) will measure product variance and mean shift from nominal at line speeds, quantify the variance, and collate col·late
tr.v. col·lat·ed, col·lat·ing, col·lates
1. To examine and compare carefully in order to note points of disagreement.
2. To assemble in proper numerical or logical sequence.
3. the data into SPC reports. QMS software provides the algorithms to process the measurements and produce QC reports from basic SPC charts to advanced analysis.
A noncontact system, QMS has the flexibility to measure areas inaccessible to conventional contact systems. It can gage critical dimensions within typical production cycles, at rates up to 255 measurements in less than 30 sec. The DataCam sensor uses laser or incandescent lighting to measure in one to three dimensions, using traingulation measuring techniques. Sensors can be dedicated and fixtured, robotically manipulated, or hand held for manual inspection. The system is compatible with LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. and MAP networks.
Perceptron 1. perceptron - A single McCulloch-Pitts neuron.
2. perceptron - A network of neurons in which the output(s) of some neurons are connected through weighted connections to the input(s) of other neurons. A multilayer perceptron is a specific instance of this. Inc, 23855 Research Dr, Farmington Hills, MI 48024.
Expert QC decisions
RS/Decisions software is an expert-system shell integrated with data-analysis and quality-control software. It provides expert-system development tools integrated with QC, graphics, and statistics capabilities and assists in the capture and automation of this expertise, without extensive artificial-intelligence experience. It runs on DEC VAX/VMS VAX/VMS - VMS , IBM PC, and VM Sun and H-P computers.
Menu-driven utilities help the user build, maintain, and access knowledge bases. RS/Decision software is an option to RS/1 data-management and analysis software that includes statistics and graphics capabilities, and contains its own procedural programming language, RPL RPL - Reverse Polish LISP. Language used by HP-28 and HP-48 calculators. . Prices for RS/Decision software range from $2000 for single-user systems up to $30,000 for large systems.
BBN (BBN Technologies, Cambridge, MA, www.bbn.com) A consulting firm that participated in the development of some of the most extensive networks in the world, including ARPANET, which evolved into the Internet. It was founded in 1948 as a consulting service in acoustics by Dr. Software Products Corp, 10 Fawcett St, Cambridge, MA 02238.
AutoTrans SPC software automates the collection, real-time display, and storage of QC data received from up to 32 gages or measuring devices. It is a companion to SPC Express. Data is displayed in X-bar, R, or histogram chart form, with as many as eight process variables viewed at a time on a multi-windowed display. The system can work without operator involvement, and can be networked with multiple IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) PC-type computers. A one-menu interface makes it easy to use, with help screens and term definitions popping up at a single keystroke key·stroke
A stroke of a key, as on a word processor.
Major Micro Systems Inc, 10003 Hart St, Huntington Woods, MI 48070.
Statimate-II SPC software is available for running on IBM-compatible or Tandy Model 102 computers ($395), and networked for information sharing ($495). When networked, an operator can transfer collected data to a supervisor's computer for review or printing, eliminating the need for "data trucks" as used by other SPC systems.
A complete starter network with three remote stations, supervisor station, printer, software, and network cabling is also offered, along with enclosures and hardened computers for harsh environments.
Statimate Systems Inc, 3216 W St Joseph, Lansing, MI 48917.
The 740 SPC processor is hand-held and can be linked to electronic gages for analyses and printouts of readings. Priced under $600, it offers histograms, frequency distribution, batch reports, X-bar and R charts. Data may be entered manually or automatically collected from electronic gages such as the 722 caliper caliper
Instrument that consists of two adjustable legs or jaws for measuring the dimensions of material parts. Spring calipers have an adjusting screw and nut; firm-joint calipers use friction at the joint to hold the legs unmoving. , 745 depth gage, and 755 height gage. A footswitch allows hands-free recording of measurements.
Processor can provide sequentially numbered gage readings, up to nine characteristics in subgroup sizes from three to 99, and identifies part, lot and operator numbers. Printer is 2.25" and 16-button keyboard is sealed to resist dust and shop-floor contaminants.
L S Starrett Co, Marketing Dept 8C, Anthol, MA 01331.
Phoenix/VX quality management system is VAX-based to reduce quality costs by on-line monitoring and control of multiple applications. It correlates quality information with the process as events are happening, eliminating the delay found in less powerful systems. Configuration is accomplished on-line, enabling users to continually modify the system, accepting new types of data, process data differently, or display data in more meaningful ways.
As a computer aided quality system, it provides acquisition, monitoring, process control, communication, and presentation capabilities in a single, integrated package. It can provide automatic data acquisition and control for 5000 process variables and 1500 discrete variables over four data-highway networks, manual data acquisition and control through up to eight operator terminals, and configurable acquisition and currency. Measurements include: trend plots, scatter plots, pareto charts, histograms, and control charts (X-bar and R, X-bar and S, nP, C) with capability indices (CpK). Several models are available: for the development environment, a midrange model for the VAXstation 2000, and a model for use with the MicroVAX information processor (part of the A-B A-B Air-Britain (UK-based aviation historical society)
A-B Research Centre Applied Biocatalysis (Graz, Austria) Pyramid Integrator).
Allen-Bradley Co Inc, 747 Alpha Dr, Cleveland, OH 44143.
Cell controller software
Oscar high-speed SPC software can reduce scrap and improve yield in low and high-volume applications--up to 10,000 units/shift--by pinpointing problems that affect quality, productivity, and profitability. The system includes X-bar and R, P, and C charting; data qualification, frequency-distribution, histograms, limit gaming, ad-hoc reporting, and custom graphics. It runs on DEC Micro VAX (Virtual Address eXtension) A venerable family of 32-bit computers from HP (via Digital and Compaq) introduced in 1977 with the VAX-11/780. VAX models ranged from desktop units to mainframes all running the same VMS operating system, and VAXes could emulate PDP models and VAX hardware, and works with Modicon, Westinghouse, Allen-Bradley, and GE PLCs. It is modular and easily expandable to include production control, maintenance support, alarming, and other cell-controller modules.
BCR BCR B Cell Receptor
BCR Business Communications Review (magazine)
BCR Banca Comerciala Romana (Romanian bank)
BCR Breakpoint Cluster Region
BCR Benefit/Cost Ratio
BCR Bay City Rollers Computing Corp, 8623 N Wayne Rd, Suite 300, Westland, MI 48185.
Sheffnet multi-user, multi-tasking software system controls a wide variety of flexible inspection system functions. The DEC VAX-based system can be applied to everything from a simple stand-alone machine to a complete inspection cell with multiple CMMs, robotics, bar-code readers, and AGV AGV Automatic Guided Vehicle
AgV Arbeitsgemeinschaft der Verbraucherverbände (Germany: Working Party of the Consumer Associations)
AGV Automotrice à Grande Vitesse (French high speed train, successor to the TGV) palletized part handling. It is configured by adding, replacing, or deleting modules based on the hardware to be controlled and the functions to be performed.
Layered over the VAX/VMS operating system, the Sheffnet enhancements can provide a remote factory control communications link, real-time SPC, DMIS DMIS Disaster Management Information System (FEMA)
DMIS Dimensional Measurement Interface Standard
DMIS Defense Medical Information System
DMIS Disaster Management Interoperability Service
DMIS Department of Management Information Systems CAD/CAM interface, and advanced database management.
Sheffield Measurement Div, Warner & Swasey, P O Box 1127, Dayton, OH 45401.
SPC DataLyzerII software package that runs on all standard PC systems allows the integrating of variable and attribute data in real time with capability analysis including EAF EAF - Effort Adjustment Factor or median rank methods and non-normal statistical analysis. Features include: menu-driven simplicity, data entry for 16 characteristics at a time to reduce branching, tutorial diskette The official name for the floppy disk. See floppy disk.
diskette - floppy disk training, support for numerous gage-interface devices, and upgradability to Data-LAN networks.
Hardware requirements: 512K RAM; DOS 2.0 + ; CGA (Color/Graphics Adapter) The first video display standard for the IBM PC. This low-resolution system was superseded by EGA and then VGA. CGA required a digital RGB Color Display monitor. See PC display modes.
CGA - Color Graphics Adapter , Hercules, or EGA (Enhanced Graphics Adapter) An early IBM video display standard that provided medium-resolution text and graphics. It required a digital RGB Enhanced Color Display or equivalent monitor and was superseded by VGA.
EGA - Enhanced Graphics Adapter graphics; and two floppy drives or hard-disc storage.
Stephen Computer Services Inc, 34700. Grand River Ave, Farmington, MI 48024.
SPC software update
QA/S Version 3.20 SPC software incorporates over 70 additions and modifications to help users quickly and concisely enter, retrieve, and analyze data and isolate the source of quality problems. Multiple characteristics for the same part can be entered manually or automatically. A new data-acquisition command language, compatible with most gages and sensors, controls part measurement. Real-time control charts are always available. Trend, group, and CuSum charts can be produced, as well as multiple capability charts for any combination of ten characteristics. Up to 12 reject codes can be assigned to each sample, and an operating-characteristic, curve-generating program assists users in determining optimum sampling size. Demonstration discs are available.
Paul Hertzler & Co Inc, P O Box 578, Goshen, IN 46526.
SPC marries DNC DNC Democratic National Committee
DNC Democratic National Convention
DNC Do Not Call
DNC Delaware North Companies
DNC Domain Name Commissioner
DNC Direct Numerical Control
DNC Do Not Change
DNC Does Not Compute
DNC Digital Nautical Chart
Dataputer protable and fixed SPC devices are part of a standard shop-tools line that includes tool control, CAD/CAM, job estimating, scheduling, machine monitoring, and part-program control. The SPC software runs in the foreground of a multi-tasking DNC host computer while DNC uploads and downloads run untended in the background. This combination allows users to plug virtually any electronic measuring device into a portable or fixed SPC data collector.
Dataputer collection devices connect to the DNC terminal to receive specific SPC part-structure data for computing charts and reports, and workpiece Noun 1. workpiece - work consisting of a piece of metal being machined
piece of work, work - a product produced or accomplished through the effort or activity or agency of a person or thing; "it is not regarded as one of his more memorable works"; "the symphony was dimensional data dimensional data
see dimensional data. is transmitted back to the CNC (Computerized Numerical Control) See numerical control.
CNC - Collaborative Networked Communication host for further analysis and reporting. Quality trends appear instantly on the SPC display, and machine-tool operators can concentrate on producing parts, not collecting or calculating data.
pl. remiges; one of the large flight feathers of the wing. There are primary and secondary remiges. Div, Seymour Electronics & Automation Inc, 1335 S Acacia, P O Box 34034, Fullerton, CA 92634-9434.
Electronic roughness tester provides Ra, Rz, Rt, and Rm roughness parameters from a single measurement on an LCD display. Surface parameters, cutoff, and stroke length are easily programmable. Measuring range is 2 to 1400 microinches (0.05 to 35.00 microns. Stroke lengths are 1.5 mm (0.06"), 4.8 mm (0.20"), and 15 mm (0.60"), and tracing speed is 1 mm/sec. Drive unit and tracer work on flat or round surfaces, holes, grooves, and in any position, including mounted on machinery. A 1 3/4"-wide printer, recorder, calibration standard, and battery charger are included.
Fred V Fowler Co Inc, Dept L, 66 Rowe St, P O Box 299, Newton, MA 02166.
IOTA Series II bridge-type CMMs provide B89.1.12M volumetric volumetric /vol·u·met·ric/ (vol?u-met´rik) pertaining to or accompanied by measurement in volumes.
Of or relating to measurement by volume. accuracies to 9 microns (0.000 36"), and link their precision inspection and measurement information with manufacturing information. Control can be either fully automatic or via precision micro-motion handwheel. Five-way measuring head provides deep-reach capability, pre-loaded air bearings ensure smooth, precise movement with maximum stiffness. Base and worktable are granite. Software automatically compensates for 21 machine-error parameters, as well as probe length and attitude.
Digital Electronic Automation Inc, 37100 Plymouth Rd, Livonia, MI 48150.
Versatile CMM (Capability Maturity Model) A process developed by SEI in 1986 to help improve, over time, the application of an organization's supporting software technologies.
Performance-enhanced MC 850 CMM permits faster inspections at a fully equipped CNC system price of less than $150,000, including a vector-driven microprocessor controller, HP-9000 computer, and probe changer Changer
The name given to a clearing member that is willing to assume the opposite position of a futures contract within a larger alternative exchange, of which it also is a clearing member. . The unit's high accuracy assures a B89.1.12 working tolerance of 0.000 24" for a 16-in ball bar. Repeatability of the magnetic probe mount of 0.000 040" eliminates the need to recalibrate at each cluster change. Software simplifies tasks of verifying production-line tooling, digitizing prototype parts, or inspecting finished components.
Carl Zeiss Inc, One Zeiss Dr, Thornwood, NY 10594.
A 52-page MI handbook covering a line of metrology instruments for measuring surface texture, linear profiling, radial, and dimensional measurement is offered free. Standard terminology is explained, along with applications, specifications, and benefits of a variety of profilometer analyzing and recording systems.
Sheffield Measurements, P O Box 57, Dublin, OH 43017-9990.
Books on quality:
Weld inspection--visual Guide for the Visual Inspection of Welds (ANSI/AWS B1.11-88) stresses the use of the eye as the first means to detect weld imperfections. Prepared by an American Welding Society The American Welding Society (AWS) is a nonprofit organization dedicated to advancing the science, technology, and application of welding and allied joining and cutting processes, including brazing, soldering, and thermal spraying. committee, the publication is an American National Standard (standard) American National Standard - (ANS) A common prefix for ANSI documents or standards, e.g.: "ANS Forth", or "American National Standard X3.215-1994". . This how-to guide defines the need for visual inspection before welding (drawings, preheats, joint setup, etc), during welding (root-bead quality, passes, etc), and after welding (discontinuities, accuracy post-weld treatment, etc). Color photographs depict porosity, cracking, incomplete fusion, undercut, under-fill, overlap, laminations, slag inclusions, convexity Convexity
A measure of the curvature in the relationship between bond prices and bond yields.
Positive convexity corresponds to curvature that opens upward. Negative convexity corresponds to curvature that opens downward. , and spatter spatter,
n droplets of airborne particulate matter larger than 50 μm that fall to the ground. .
The 30-page guide, with 46 illustrations, is $20 ($15 for AWS AWS Amazon Web Services
AWS American Welding Society
AWS Advanced Warning System
AWS Advanced Wireless Services
AWS Automatic Weather Station
AWS Alien Workshop (skateboard company)
AWS Austria Wirtschaftsservice GmbH members) from Order Dept, American Welding Society, 550 NW LeJeune Rd, P O Box 351040, Miami, FL 33135.
Japan's quality edge
Since 80 percent of Japanese operations are the same as those here, the issue is how different that remaining 20 percent can be and what implication these differences have for American companies. "To investigate this 20 percent is to know what makes Japanese companies tick," says David J Lu, author, translator, editor, and professor of Japanese studies, Bucknell University.
For his latest book, Inside Corporate Japan: The Art of Fumble-Free Management, Lu visited 79 Japanese companies over an 8-yr study period. Not just about management practices, it is a book about people--from presidents to line workers, and how their attitudes affect quality and competitiveness. It examines regional differences in Japan, the effect of corporate cultures on labor peace, organizing for greater productivity, and successful American companies in Japan.
Price is $24.50 from Productivity Press, P O Box 814, Cambridge, MA 02238.
Hardness theory, test methods, and applications are covered in a 200-page book. Includes coverage of Brinell, Rockwell, Vickers, micro-hardness, scleroscope, ultrasonic, scratch, file, and eddy-current testing methods. Applications include testing of homogeneous and nonhomogeneous materials, ferrous and nonferrous alloys, and nonmetallics, and how to chose the optimum hardness test for a given situation.
Hardness Testing is $62 ($49.50 for ASM (1) (Association for Systems Management) An international membership organization based in Cleveland, Ohio. Founded in 1947 and disbanded in 1996, it sponsored conferences in all phases of administrative systems and management. members) from ASM International, Metals Park, OH 44073.
Focusing on the QC methods of Japanese engineer Genichi Taguchi, which are rapidly winning world-wide recognition, Taguchi Techniques for Quality Engineering, by Phillip J Ross features comprehensive coverage of his off-line quality control--improving quality in the product and process-development stage. Written for those with minimal statistical backgrounds, it uses simple terminology and standard algebra (no calculus) to explain Taguchi techniques: analytical weapons to slash development time and cost, justify on-going product design testing and improvement, and establish more precise nominal and tolerance values.
Book is 279 pp and $39.95 from McGraw-Hill Book Co, 11 West 19th St, New York New York, state, United States
New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , NY 10011 or call 1-800-2-MCGRAW.