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SOTAS Enhances Its Customer Relations Center With Unprecedented Technical Support; Support for SOTAS Applications, Including 7X24 On-Site Service.

Business/Technology Editors


SOTAS, Inc., a global provider of communication network management solutions, introduces its Continuous Technical Support and Technical Assistance Center (TAC). The TAC team is responsible for all technical support to clients. TAC is equipped to focus on providing both proactive and reactive leading hardware and software support. In addition to providing committed problem resolution, password-access to a Customer Relationship Center web library, and free, annual software upgrades, customers can expect minimized exposure to obsolete systems and assurance of system efficiency improvements.

"For reasons of quality and service, we are providing users with remote and on-site support, priority processing, and tailored service. TAC staff are available to respond to all client requests. These services allow us to provide our clients with a greater return on investment and flexibility of service," commented Robin Rice, SOTAS Director of Worldwide Logistics.

The SOTAS TAC is designed to work alongside customers to plan, install, characterize, and maintain a customer's network applications. SOTAS has two service components to meet customer needs. The MaintainWave(TM) service is the primary-level continuing support program. It provides customers with a turnkey solution for keeping SOTAS applications up to date. The AssistWave(TM) services suite provides on-call and on-site support, customized to client specifications in three convenient proactive service levels that range from flexible, remote service support to a comprehensive 7X24 on-call, on-site support program.

AboutSOTAS, Inc.

SOTAS, Inc.--a Safeguard Scientifics, Inc. (NYSE:SFE) partner company--provides solutions that empower service providers to run profitable networks and serve their customers by presenting the right information, at the right time, to the right decision makers. Using data gathered from existing network elements--such as switches, test equipment from multiple vendors, legacy systems, and databases--SOTAS' solutions provide service providers the tools to make decisions in real time in order to more effectively, design, provision, diagnose, view, monitor and manage communications networks.

For more than a decade SOTAS has helped telecom providers monitor and manage the integrity and quality of service of their networks. In January SOTAS expanded its offerings through the acquisition of S3net. S3net's expertise in signaling protocols, such as SS7 and C7; fraud-prevention systems; and web-based data management complement SOTAS' portfolio of analog and digital intrusive testing systems and data management and reporting systems. This move gives the new SOTAS the tools to help customers achieve the full strategic potential of SS7-driven networks - a market of $10 billion.

With headquarters in Gaithersburg, MD, and offices in London and New Delhi, India, SOTAS serves service providers around the globe, including AT&T, Broadwing, BT, Cable & Wireless, Cignal, Concert, Interoute, Korea Telecom, Lucent, Maxcom, Worldcom, Nortel, Qwest, SITA/Equant, Sprint, Telecordia, Teleglobe, Viatel/Destia and World Access/Facilicom.

For more information about SOTAS, contact Nancy Monroe at 301-216-3556 or You can also visit the company's web site at
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Publication:Business Wire
Date:Dec 7, 2000
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