SOTAS, Inc. to Open Asian Customer Technical Support Center.Business Editors NEW DELHI New Delhi (dĕl`ē), city (1991 pop. 294,149), capital of India and of Delhi state, N central India, on the right bank of the Yamuna River. , India & GAITHERSBURG, Md.--(BUSINESS WIRE)--Nov. 7, 2001 SOTAS SOTAS Standoff Target Acquisition & Surveillance SOTAS Standoff Target Acquisition System , Inc., a global provider of network management solutions offering quality of service, traffic analysis, and fraud management and security solutions to improve customer service and profitability for Next Generation Networks, today announced that it would be opening a new technical support center for its customers in Asia. The new support center is located in Gurgaon, the high tech corridor of New Delhi. Gurgaon is also the site of an existing SOTAS engineering development center. The support center will offer first and second line support for the SOTAS telecommunications software systems that have been sold to telecom companies in Asia. The management of all support activities will be coordinated with the major SOTAS support center in Gaithersburg, MD, USA. Staffed with approximately 30 engineers, the combined engineering and support center will also customize SOTAS systems and assist with installations. SOTAS opened the new engineering development office back in February with the intent of expanding the operations to include service and sales support for the Asia-Pacific region. With the engineers and staff in the Indian office working jointly with the engineers in the US office, SOTAS is able to provide advanced solutions and service to all of its customers around the world. About SOTAS, Inc. SOTAS, Inc. - a Safeguard Scientifics, Inc. (NYSE NYSE See: New York Stock Exchange :SFE See Sydney Futures Exchange. ) partner company - provides to telecommunication companies, solutions that empower service providers to run profitable businesses, to protect their networks and serve their customers by presenting the right information, at the right time, to the right decision makers. Using data gathered from existing network elements -such as switches, test equipment from multiple vendors, legacy systems, and databases-SOTAS' solutions provide service providers the tools to make decisions in real time in order to more effectively design, provision, diagnose diagnose /di·ag·nose/ (di´ag-nos) to identify or recognize a disease. di·ag·nose v. 1. To distinguish or identify a disease by diagnosis. 2. , view, monitor and manage communications networks The transmission channels interconnecting all client and server stations as well as all supporting hardware and software. . For more than a decade SOTAS has helped telecom providers monitor and manage the integrity and quality of service of their networks. In January 2000, SOTAS expanded its offerings through the acquisition of S3net. S3net's expertise in signaling protocols It is a protocol used to identify signaling encapsulation. Signaling is used to identify the state of connection between telephones or VOIP terminals ( IP telephone or PCs or VoWLAN units ). List of signaling protocols:
With headquarters in Gaithersburg, Md., and offices in Bristol, UK and New Delhi, India, SOTAS serves service providers around the globe, including AT&T, Broadwing, BT, Cable & Wireless, Cignal, Concert, Williams, Korea Telecom KT (formerly, Korea Telecom, Korean: 한국통신, NYSE: KT) is South Korea's top integrated wired/wireless telecommunication service provider. KT has been Korea's leader in the development of the information & communications business for the last 25 years , Lucent, Maxcom, WorldCom, Nortel, Qwest, SITA, Sprint, Telecordia, Teleglobe, Viatel/Destia and World Access/Facilicom. For more information about SOTAS, visit the company's Web site at www.sotas.com |
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