SOHOware Debuts Powerful New BSP Software Service Tool to Accelerate Broadband Installation and Customer Life Cycle Management.Business Editors/High Tech Writers Western Cable Show LOS ANGELES--(BUSINESS WIRE)--Nov. 29, 2000 NetGenie Designed to Ease Consumer Frustration From Service Interruption and Help Service Providers Reduce Installation and Call Center Costs SOHOware Inc. Wednesday announced December availability of the first in a series of software services for its registered customers and broadband service provider An ISP, telephone company, cable company or other carrier that offers high-speed communications to homes and businesses, typically for Internet access. Cable modems, DSL and T1 lines are the common technologies. See broadband, cable modem, DSL and T1. (BSP BSP Bromsulphalein, a dye used in the study of liver function. See also sulfobromophthalein clearance test. ) partners that will accelerate installation and life cycle management of broadband connectivity. The new NetGenie(TM) PC utility checks the working order and operation of any cable or DSL modem ADSL modem or DSL modem is a device used to connect a single computer or router to a DSL phone line, in order to use an ADSL service. The acronym NTBBA (network termination broad band adapter, network termination broad band access) is also common in various countries. , network interface card and PC and then displays the results in an easy-to-read format. "In addition to assuring proper installation, there will never again be any doubt as to the root cause of service interruptions and how to get help if needed," said Peter Whitelaw, vice president of business development at SOHOware. The first release of NetGenie is designed for consumers with a single broadband connection See broadband and wireless broadband. and reflects a "next generation" vision of broadband deployment in which software services will play an increasing role in customer satisfaction and loyalty, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Whitelaw. As a leading provider of consumer networking solutions, SOHOware will provide an advanced version of NetGenie with network management functions next year. "We are taking the position that software services will become a key differentiating factor in brand preference at the same time they fulfill the SOHOware consumer-centric philosophy of empowering customers to be more self-sufficient," Whitelaw said. "In the coming year, we are going to see an increase in efforts to leverage the broadband infrastructure through software services that enrich the consumer experience." The NetGenie utility can be downloaded by customers who register at SOHOware's Web site (www.sohoware.com). A NetGenie software module is also being made available to BSP partners who can then offer it to prospective subscribers to determine if their PC meets system requirements To be used efficiently, all computer software needs certain hardware components or other software resources to be present on a computer system. These pre-requisites are known as (computer) system requirements and are often used as a guideline as opposed to an absolute rule. for broadband connectivity. As the home networking partner of top BSPs -- including AT&T Broadband, Cogeco@Home Canada and Time Warner Cable This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. Road Runner road runner: see cuckoo. Road Runner thrives on outwitting Wile E. Coyote. [Comics: “Beep Beep the Road Runner” in Horn, 105] See : Cunning Road Runner Division -- SOHOware sees the full NetGenie service as providing a significant set of benefits to BSP installers and call centers, according to Whitelaw. "Reductions in installation time and costs will not only improve BSP profitability, it will reduce their customer backlog and lead to improved customer satisfaction and loyalty," he said. "Call centers will be able to expedite service requests when the customer can read a precise diagnostic report over the phone, and many problems may be solved over the phone without a truck roll to the customer site. If a truck roll is necessary, the BSP can ensure that the right technician is deployed." NetGenie features include two-way monitoring of the broadband modem for working order, troubleshooting guidelines and diagnostic reports on the PC-to-modem connection. A unique Network Hopper feature provides benefits to mobile computer users by switching the network profile of a portable computer between different environments. The utility also provides an easy-to-use configuration window for printer and file sharing Copying files from one computer to another. See peer-to-peer network, file sharing protocol and file and printer sharing. among multiple PCs. Registered SOHOware customers who download NetGenie will have access to online manuals and tutorials for broadband-related products and will automatically receive upgrade notices for new versions of the utility. "In the early stage of broadband deployment, customer satisfaction is critical to BSPs and all related vendors, and NetGenie will contribute to that goal by quickly diagnosing the source of a problem and directing the customer to the appropriate remedy," Whitelaw said. About SOHOware Inc. SOHOware, with headquarters in Santa Clara Santa Clara, city, Cuba Santa Clara (sän`tä klä`rä), city (1994 est. pop. 217,000), capital of Villa Clara prov., central Cuba. , Calif., develops and markets the industry's most complete line of broadband-centric home networking products and self-installation programs, providing the most consumer-friendly networking experience backed by excellent customer service and support for home and small office computer users. SOHOware's broadband-centric home networking family includes the Broadband Internet Gateway (BIG), broadband-sharing wired and CableFREE wireless home networking products. The company also plans to launch phoneline broadband solutions. SOHOware-branded products are available at retail outlets including Best Buy, Fry's, Micro Center, THE WIZ and CompuSmart Canada, as well as through MSO/SOHOware co-branded e-commerce sites. SOHOware is a member of BlueTooth, HomePNA, the Wireless Ethernet Compliance Association (WECA See Wi-Fi Alliance. ), Universal Plug and Play Forum (UpnP) as well as the National Cable Television Association (NCTA NCTA National Cable & Telecommunications Association (fka National Cable Television Association) NCTA National Cable Television Association (now the National Cable & Telecommunications Association) ) and the California Cable Television Association (CCTA (Central Computer and Telecommunications Agency, London, www.ogc.gov.uk) An agency of the U.K. government's Office of Government Commerce that has been providing IT advice and guidance to the public sector for over 25 years. ). For more information, call 800/632-1118 or visit the company's Web site at http://www.sohoware.com. |
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