SOFTBANK Services Group sets industry standard as first "Qualified Candidate" for the COPC-2000 certification.BUFFALO, N.Y.--(BUSINESS WIRE)--Jan. 21, 1997--Softbank Services Group, the computer industry's leading provider of outsourced sales and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , announced that it has been named a Qualified Candidate by the Customer Outsourcing Performance Center (COPC COPC Community Outreach Partnership Center COPC Community-Oriented Primary Care COPC Chemical of Potential Concern COPC Contaminant of Potential Concern COPC Customer Operation Performance Center COPC Constituent of Potential Concern (EPA) ). This recognition, the first to be awarded to an outsourcing provider by COPC, acknowledges preliminary levels of excellence achieved by SOFTBANK Services Group, and enables the Company to pursue formal COPC-2000(SM) certification by July 1, 1997. COPC-2000 is a new outsourcing industry certification program established by the Customer Outsourcing Performance Center (COPC) of Williamsville, N.Y. The standard outlines requirements that customer service providers must meet to ensure the quality of the products and services they deliver to both their clients, and to end-users. Established in 1995, the standard was developed by COPC management in conjunction with committee members from outsourcing companies List of Outsourcing Firms<ref name="who" /> Revenue (USD) Logo Company Headquarters Country of Largest Employment Service $3300 million including Compaq Computer; Microsoft Corp.; LL Bean; Novell, Inc.; and Dell Computer. "Receiving the Qualified Candidate status is an important milestone toward achieving COPC-2000 certification," noted Mark Briggs, SOFTBANK Services Group's President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "The recognition both validates the work we have done so far toward meeting COPC guidelines for our inbound operations, and cements our commitment to achieving certification." According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. COPC President Peter Bloom, COPC-2000 is uniquely designed to address quality standards in the outsourcing service industry. Utilizing and expanding upon Noun 1. expanding upon - adding information or detail expansion step-up, increase - the act of increasing something; "he gave me an increase in salary" criteria from the Malcolm Baldrige National Quality Award The Malcolm Baldrige National Quality Award is given by the United States National Institute of Standards and Technology. Through the actions of the National Productivity Advisory Committee chaired by Jack Grayson, it was established by the Malcolm Baldrige National Quality , COPC-2000 creates a common language for the bidding of services, and makes performance reporting more consistent among service providers. The standard can be used by corporations to certify a service provider's operations, and to qualify service providers for specific programs. Service providers can likewise use the standard as a business system to gauge and make adjustments to their own operations and performance. "SOFTBANK Services Group recognizes the value of COPC-2000 certification both to their clients, and to their own operations," Bloom added. "We're very pleased to name the Company a Qualified Candidate, and look forward to working closely with them in the coming months as they implement the remaining quality improvements toward certification." SOFTBANK Services Group, previously known as UCA&L, was formed by the 1995 merger of the industry's two leading direct marketing outsourcing companies, Upgrade Corporation of America and Alexander & Lord, Inc. The company is majority-owned by SOFTBANK Corporation, Japan's largest distributor of computer-related software and peripherals. Additional SOFTBANK companies include the Ziff-Davis Publishing Company, SOFTBANK COMDEX See COMDEX. and SOFTBANK Expos, and Kingston Technologies. SOFTBANK also holds significant investments in more than fifty Internet-related companies including CyberCash Inc., Yahoo!, InterTrust and E-TRADE. SOFTBANK, whose stock is traded over-the-counter in Tokyo, had revenues of $1.5 billion in the fiscal year ended March 31. SOFTBANK Services Group is headquartered in Buffalo, N.Y., with additional facilities in Las Vegas, Nevada, Dublin, Ireland and London, England, and sales and distribution centers throughout the U.S., Canada, and Europe. SOFTBANK Services Group has become the leading provider of agent-based and electronic outsourcing services to the North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. and international digital marketplace. SOFTBANK Services Group's pre-sales, sales, and support service set includes inbound and outbound marketing support, lead management, technical support, end-user registration, CD-ROM CD-ROM: see compact disc. CD-ROM in full compact disc read-only memory Type of computer storage medium that is read optically (e.g., by a laser). unlocking, interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ), online and Internet-based services, fulfillment, and end-user database administration. -0- COPC-2000 is a certification mark of the Customer Outsourcing Performance Center, Inc. and is registered with the U.S. Trademark office. CONTACT: Joy M. Testa SOFTBANK Services Group 716/871-7542 email: joytes@sbservices.com or Alexandra Kahn 617/926-8468 email: alexkahn@aol.com |
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