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SMSI, emailtopia partner for e-mail management.

System Management Software, Inc., which offers consolidated contact center management solutions, has announced the formation of a partnership with emailtopia, a software provider of e-mail response management systems, as part of an effort to assist organizations in managing e-mail inquires.

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The partnership was forged to enable customers to consolidate their reporting requirements for inbound e-mail and ACD metrics.

Forrester Research, Inc. recently reported that more than half of consumers (54.3 percent) use e-mail to contact customer service organizations, with 6.3 percent doing it at least once each week.

www.emailtopia.com

www.smsi.com
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Title Annotation:System Management Software Inc.
Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:1USA
Date:Nov 1, 2005
Words:98
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