SMSI, emailtopia partner for e-mail management.
System Management Software, Inc., which offers consolidated contact center management solutions, has announced the formation of a partnership with emailtopia, a software provider of e-mail response management systems See e-mail response management. , as part of an effort to assist organizations in managing e-mail inquires.
The partnership was forged to enable customers to consolidate their reporting requirements for inbound in·bound 1
Bound inward; incoming: inbound commuter traffic.
Adj. 1. inbound e-mail and ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. metrics.
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