SMSI, emailtopia partner for e-mail management.
The partnership was forged to enable customers to consolidate their reporting requirements for inbound e-mail and ACD metrics.
Forrester Research, Inc. recently reported that more than half of consumers (54.3 percent) use e-mail to contact customer service organizations, with 6.3 percent doing it at least once each week.
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|Title Annotation:||System Management Software Inc.|
|Publication:||Customer Interaction Solutions|
|Article Type:||Brief Article|
|Date:||Nov 1, 2005|
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