SITEL And Avaya Demo center Opens.SITEL Corp. and Avaya, Inc. recently cut the ribbon on their joint executive briefing and demonstration center, located at SITEL's North American North American
named after North America.
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see North American blastomycosis.
North American cattle tick
see boophilusannulatus. headquarters in Omaha, Nebraska “Omaha” redirects here. For other uses, see Omaha (disambiguation).
Omaha is the largest city in the State of Nebraska, United States. It is the county seat of Douglas County.GR6 As of the 2000 census, the city had a population of 390,007. . The center offers a customer relationship management design workshop with interactive demonstrations of CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. technologies presented by contact center experts. The showcase center serves as a briefing facility for both companies, and demonstrates integrated CRM applications including intelligent work distribution, Web chat, Web collaboration, callback An authentication technique that calls the sender back. After connection is made, the receiving side breaks the connection and calls the sender to ensure that the logon was made from the authorized computer. Callback prevents a stolen ID and password from being used on a different machine. , interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ), e-mail content analysis, fax and Web interaction, unified customer databases and reporting across multimedia access channels, Presentations at the executive briefing and demonstration center combine the capabilities of Avaya's Interaction Management solutions with SITEL's delivery and management methodologies to offer corporate leaders a blueprint for converting their call centers to customer-centric contact centers. A second center is scheduled to open later this year in Brussels, Belgium.