SITEL, Avaya Ally To Offer CRM Solutions.

Avaya, Inc. and SITEL Corp. announced that SITEL has selected Avaya as its platform of choice for communications solutions. The three-year deal will allow SITEL to build a converged network infrastructure based on Avaya's CRM solutions and to offer its customers the capability for multimedia customer contact. Under this agreement, Avaya will offer a full range of its solutions to support SITEL's contact center outsourcing and consulting business, including infrastructure products for communications networking and multimedia customer contact applications. In addition, SITEL joins Avaya's CRM Solutions Alliance Network at the strategic level. The Alliance supports Avaya's CRM Solutions portfolio, a broad range of systems, software and professional services. Under the alliance, the SITEL and Avaya sales teams will cooperate to develop business opportunities. As part of the agreement, the companies also announced plans to jointly develop CRM technology showcase centers, with the initial center to be located at S ITEL's North American headquarters in Omaha, Nebraska. The North American showcase center will serve as a Contact Center of the Future and briefing center for both companies and as a CRM road map that customers can use to help plan their strategic IT investments. It will also be used to demonstrate vertical industry eBusiness applications. The showcase center will feature Avaya's CRM Central software platform.