SER knowledge changes everything[TM].PREDICTIVE DIALING * EMAIL See e-mail. MANAGEMENT AND RESPONSE * KNOWLEDGE DISCOVERY AND DELIVERY Welcome To The Knowledge Age SER Ser serine. Ser abbr. serine SER smooth endoplasmic reticulum. Ser serine. Solutions, Inc. * offers products that meet and exceed the demands of today's evolving enterprise environments, delivering superior platforms for customer interaction, knowledge management, and e-business automation. Our systems anticipate customer needs and incorporate best practices from more than a decade of contact center, knowledge management and document management experience. Powerful Predictive Dialing Today's contact centers face a multitude of challenges, ranging from workforce recruitment issues to more stringent government regulations. As your customers become more sophisticated, the ability of your agents to present themselves as professional and persuasive will make or break the call - and your bottom line. SER's Call Processing In telecommunication, the term call processing has the following meanings:
n. 1. Something, such as a machine, that performs dependably under heavy or prolonged use: "the 50-year-old DC-3 ... predictive dialing with sophisticated inbound and call blending features to keep you competitive. * SmartStat [TM] presents real-time data Real-time data denotes information that is delivered immediately after collection. There is no delay in the timeliness of the information provided. Some uses of this term confuse it with the term dynamic data. on the performance of agents, campaigns, and overall dialing results in a variety of graphical formats including grids, charts, alerts and screens. Advanced options include the ability to customize alerts, charts, grids and screens, as well as the ability to launch an application and send email. * Remote Agent provides you with the flexibility to choose the location of Agent workstations, allows common equipment to be shared at multiple systems and facilitates movement of Agents throughout your call center. Intelligent Email Management and Response Turn your call center into a multi-channel contact center with SERiMail - an automatic e-mail response and management application that analyzes the content of incoming emails, compares them with previously posed questions, and then assigns the stored, quality-tested response automatically. If an email contains a question that has not been asked before, SERiMail forwards the question to the most appropriate staff member, along with a range of possible answers based on past experience - freeing up your customer service staff to answer individual questions. * Easy Integration - SERiMail works with any POP3/SMTP compliant email product and can be implemented in a matter of days, not weeks or months. Knowledge Discovery and Delivery SERglobalBrain [TM] provides a single point of access, order and focus to all of your personal, organizational and public knowledge. Simply plug SERglobalBrain into your existing infrastructure and "Knowledge-Enable" your enterprise. By combing through vast amounts of unstructured information (paper, fax, email, electronic documents, voice, etc.), SERglobalBrain clusters information around key themes, topics and areas of expertise. You teach SERglobalBrain what you want to know, and it dynamically transforms information into knowledge that is relevant, accessible, sharable, adaptable and actionable by you and your organization. * Personalized Knowledge Collaboration and Delivery - SERglobalBrain delivers customized, personalized information that fits a specific context or defined meaning. Once taught, SERglobalBrain acts on or delivers answers that meet specific criteria or context. Delivery can be via push and pull methods, depending on user preferences. * Unmatched Accuracy - Unlike search engines that are designed to retrieve information by searching text and/or metadata for specific keywords, SERglobalBrain users search for information using simple, natural language formats. Queries are then matched against information in the knowledge base and accurate results are presented in order of relevance. This Associative Access Method is tuned for content-based text retrieval and more efficient than any search engine technology. * Fault Tolerance See fault tolerant. (architecture) fault tolerance - 1. The ability of a system or component to continue normal operation despite the presence of hardware or software faults. This often involves some degree of redundancy. 2. - SERglobalBrain does not require exact matches in text patterns, therefore, incorrect spelling does not impact retrieval performance. * Flexible Client Access - Client accesss is compatible with industry standard web browsers The following is a list of web browsers. Historical Historically important browsers In order of release:
*Formerly EIS (1) (Executive Information System) An information system that consolidates and summarizes ongoing transactions within the organization. It provides top management with all the information it requires at all times from internal and external sources. International, Inc. 21680 RIDGETOP CIRCLE LOUDOUN TECH CENTER DULLES, VA 20166 TELEPHONE: +1.703.948.5500 FAX: +1.703.430.7738 INFO@SER.COM (1) (Computer Output Microfilm) Creating microfilm or microfiche from the computer. A COM machine receives print-image output from the computer either online or via tape or disk and creates a film image of each page. WWW WWW or W3: see World Wide Web. (World Wide Web) The common host name for a Web server. The "www-dot" prefix on Web addresses is widely used to provide a recognizable way of identifying a Web site. .SER.COM |
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