SER announces new release of its flagship outbound call management system, CPS 8.0.
SER Ser serine.
Ser
abbr.
serine
SER
smooth endoplasmic reticulum.
Ser
serine. Solutions, Inc., a provider of software solutions to help
contact center operators achieve efficiencies, maximize workplace
productivity and enhance customer service, has announced the newest
version of its flagship outbound call management solution, Call
Processing In telecommunication, the term call processing has the following meanings: - The sequence of operations performed by a switching system from the acceptance of an incoming call through the final disposition of the call.
System, CPS 8.0. The latest release is built on Novell's
SUSE LINUX A Linux distribution from the SuSE Linux division of Novell. Both consumer and enterprise versions are available, and the distribution includes several user interfaces. SuSE Linux comes with the Yet Another Setup Tool (YaST), which is used to install, configure and maintain the OS, as operating system and supports a third-party quality
monitoring feature, enhanced agent scripting and historical reporting
capabilities, and increased campaign support. CPS is a complete, turnkey
system that combines predictive dialing with inbound and call blending
capabilities. The new platform also enables CPS to increase the number
of campaigns to 96 on a single server, giving contact centers more
flexibility. Additionally, CPS 8.0 extends its reporting capabilities
with a new CPS Relational Open Interface (CPS ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). ). A significant
enhancement to CPS is the ability to support script development using
Macromedia Dreamweaver MX 2004. CPS VisualScriptor, a customized
extension of Dreamweaver, gives CPS users the ability to build
sophisticated, standards-based WebAgent scripts leveraging
Dreamweaver's point and click, WYSIWYG (What You See Is What You Get) Pronounced "wiz-ee-wig." It refers to displaying text and graphics on screen the same as they will print on paper or display on a Web page. development environment.
[ILLUSTRATION OMITTED]
www.ser.com
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