SER Sweeps Europe with New Outbound Technology; Dial-A-Phone, Yorkshire Water, and CBB Call Center Select CPS Enterprise Edition to Reach out to Customers in the UK and Poland.

DULLES, Va. -- SER Solutions, Inc., a provider of innovative software solutions that help contact center operators achieve unprecedented efficiencies, maximize workplace productivity, and enhance customer service, today announced that Dial-A-Phone and Yorkshire Water in the United Kingdom and CBB Call Center in Poland will deploy CPS Enterprise Edition (CPS E2(TM)) to handle sophisticated call center data management, provide advanced predictive dialing and script development, and offer in-depth contact center business intelligence.

"We are very pleased to welcome these new European clients to our growing list of prestigious customers throughout the world," said Doug Smith, Vice President, Contact Center Sales, SER Solutions, Inc. "CPS E2 plays a critical role in helping our customers improve the productivity of their contact centers, streamline workflow processes, and gain operating efficiency. We are excited that Dial-A-Phone, Yorkshire Water, and CBB Call Center will have the opportunity to realize these benefits."

CPS E2, SER's next generation outbound call management solution, is attracting new customers because it offers many advanced features, optimum flexibility and scalability, and the ability to easily interface with numerous telecommunications and network platforms. Dial-A-Phone, the UK's leading direct supplier of mobile phones, has selected CPS E2 for a new outbound calling center rather than utilizing its current dialing solution. Yorkshire Water, the sole provider of water and sewage services to 4.7 million residents in the county of Yorkshire, England, has upgraded to CPS E2 from SER's Centenium platform in order to take advantage of new features and functionality. CBB Call Center, a division of Bank BPH and the third largest bank in Poland, has selected CPS E2 to automate outbound dialing in its centers.

"SER values the growing interest we've received for our CPS E2 solution within the European market. We know what it takes to be successful overseas and we have a strong customer support infrastructure in place to help our customers, business partners, and distributors," adds Smith.

About SER Solutions, Inc.

SER Solutions, Inc. provides innovative software solutions that help companies achieve unprecedented efficiencies, maximize workplace productivity, and enhance customer service. SER offers enterprise contact center solutions that increase agent productivity and improve quality of service, and intelligent data capture solutions that streamline document-intensive processes. Its patent-pending intelligent software engine, SERbrainware(R), forms the foundation of SER's powerful desktop and enterprise search and retrieval solutions. The company is headquartered in Dulles, Virginia with operations in North America, Europe, and Asia Pacific. Additional information about SER is available at www.ser.com.

SER and SERbrainware are registered trademarks and CPS Enterprise Edition and CPS E2 are trademarks of SER Solutions, Inc. All other trademarks are the property of their respective owners.