SER Solutions Names Douglas Rapport as Vice President of Business Development.DULLES, Va. -- SER Ser serine. Ser abbr. serine SER smooth endoplasmic reticulum. Ser serine. Solutions, Inc., a leading provider of call management and speech analytics solutions, announced today that Doug Rapport has been named Vice President of Business Development. Rapport brings a wealth of contact center expertise working with leading technology companies such as Aspect, Genesys, AT&T, Convergys, and Sprint. In this position, Rapport will be responsible for developing, growing and managing the company's indirect distribution channels, and fostering successful business relationships that deliver results. Rapport will report to Scott Wielar, Senior Vice President of Marketing and Business Development. "Doug brings the type of leadership and track record needed to continue our aggressive push into key markets," said Scott Wielar, Senior Vice President of Marketing and Business Development, SER Solutions, Inc. "His invaluable knowledge of the industry and proven ability to execute make him a clear choice to lead our business development efforts. We are extremely excited to land such top notch talent." Rapport brings 17 years of demonstrated success as a business development and account management executive. Recently, Rapport was Vice President of Business Development for Aspect Communications, growing its pipeline to over $10 million in total revenue while exceeding revenue target, achieving 133% of plan. Earlier in his career, he held various business development and account management positions at Genesys, AT&T, Convergys, and Sprint. Rapport holds an MBA MBA abbr. Master of Business Administration Noun 1. MBA - a master's degree in business Master in Business, Master in Business Administration from Georgetown University Georgetown University, in the Georgetown section of Washington, D.C.; Jesuit; coeducational; founded 1789 by John Carroll, chartered 1815, inc. 1844. Its law and medical schools are noteworthy, and its archives are especially rich in letters and manuscripts by and and a BS in Applied History from Carnegie-Mellon University. "I've spent my career helping top companies establish and expand into major North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. and global markets. I look forward to accomplishing the same for SER," said Rapport. "With its superior outbound and speech analytics solutions and veteran management team, SER is positioned as a clear leader and I am excited about joining a company with such great history and promise." About SER Solutions, Inc. SER Solutions, Inc. delivers unsurpassed contact center management and speech analytics solutions to support business activities such as planned and proactive customer care, telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. , collections, fundraising, emergency notifications, and political calling. SER's solutions enable enterprises to turn customers into loyal, long-term sources of recurring revenue by generating increased customer loyalty, expanding up-sell and cross-sell opportunities, maximizing agent productivity, and reducing costs. The company, an affiliate of The Gores Group, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control , is headquartered in Dulles, Virginia Dulles, Virginia is an unincorporated census-designated place located in Loudoun County, Virginia, part of the Washington Metropolitan Area. The headquarters of AOL, Orbital Sciences Corporation and ODIN technologies and the former headquarters of MCI Inc. are located in Dulles. with operations in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and Europe. Additional information about SER is available at http://www.ser.com. SER is a registered trademark of SER Solutions, Inc. All other trademarks are the property of their respective owners. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion