SER Receives TMC Labs 2005 Innovation Award from INTERNET TELEPHONY(R) Magazine; TSP500 Outbound Dialer Singled Out for Outstanding Innovation.DULLES, Va. -- SER Ser serine. Ser abbr. serine SER smooth endoplasmic reticulum. Ser serine. Solutions, Inc., a provider of innovative software solutions that help contact center operators achieve unprecedented efficiencies, maximize workplace productivity, and enhance customer service, announced today that its next-generation outbound dialer, the TSP500(TM), was selected by Technology Marketing Corporation's TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center Labs division as a 2005 Innovation Award winner from INTERNET TELEPHONY Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. magazine. "We're honored to receive recognition for what our customers believe is the industry's highest performance outbound dialer," said Larry Mark Larry Mark is an American footballer currently a free agent. He plays right wing. In 2005 and 2006 Mark played for American University in which he scored 11 goals and 7 assists in 37 matches. In 2007 Mark played for Crystal Palace Baltimore. , Chief Technology Officer, SER Solutions, Inc. "The TSP500 provides contact center operators significant cost savings through the ability to consolidate equipment and locations, its integrated VoIP capabilities, and best-in-class, patented dialing algorithm." The TSP500 is SER's high availability Also called "RAS" (reliability, availability, serviceability) or "fault resilient," it refers to a multiprocessing system that can quickly recover from a failure. There may be a minute or two of downtime while one system switches over to another, but processing will continue. , highly scalable, predictive dialing platform that offers a built in VoIP gateway to connect agents utilizing either the H.323 or SIP protocol. With increased scalability and functionality, the TSP500 supports up to 384 agents and, using SER's patented SmartPace(R) VI dialing algorithm generates more connects compared to other predictive dialers on the market. The TSP500 also delivers enhanced Caller ID A telephone company service that sends the caller's telephone number between the first and second ring of the call. If the calling number is not blocked, the calling number is displayed on the handset or base station of the called party. functionality allowing contact center operators to transmit both the telephone number and designated name of the caller or client for effective campaign management and compliance with all state and federal regulations. "SER's TSP500 has clearly demonstrated to the staff of TMC Labs that SER's product is truly innovative in the burgeoning VoIP/IP telephony industry. Never before in this industry has there been a greater need to highlight the most inventive VoIP products and services," said Rich Tehrani, Group Publisher and Editor-in-Chief of INTERNET TELEPHONY. Tom Keating For the football player of the same name see Tom Keating (American football). Tom Keating (March 1 1917 - February 12 1984) was an art restorer and famous art forger who claimed to have forged more than 2,000 paintings by over 100 different artists. , CTO (Chief Technical Officer) The executive responsible for the technical direction of an organization. See CIO and salary survey. and TMC Labs Editorial Director commented, "SER deserves this great honor for creating a ground-breaking VoIP product. I look forward to seeing other innovative solutions from SER as they continue to contribute to the future of the VoIP/IP telephony marketplace." The TMC Labs 2005 Innovation Award highlights are published in the July and August 2005 issues of INTERNET TELEPHONY magazine. About TMC(R) Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFI Telephony See voice over Wi-Fi. Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA (Personal Digital Assistant) A handheld computer for managing contacts, appointments and tasks. It typically includes a name and address database, calendar, to-do list and note taker, which are the functions in a personal information manager (see PIM). Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com. About SER Solutions, Inc. SER Solutions, Inc. provides innovative software solutions that help companies achieve unprecedented efficiencies, maximize workplace productivity, and enhance customer service. SER offers enterprise contact center solutions that increase agent productivity and improve quality of service, and intelligent data capture solutions that streamline document-intensive processes. Its patent-pending intelligent software engine, SERbrainware(R), forms the foundation of SER's powerful desktop and enterprise search and retrieval solutions. The company is headquartered in Dulles, Virginia Dulles, Virginia is an unincorporated census-designated place located in Loudoun County, Virginia, part of the Washington Metropolitan Area. The headquarters of AOL, Orbital Sciences Corporation and ODIN technologies and the former headquarters of MCI Inc. are located in Dulles. with operations in North America and Europe. Additional information about SER is available at www.ser.com. SER, SmartPace VI, and SERbrainware are registered trademarks and TSP500 is a trademark of SER Solutions, Inc. All other trademarks are the property of their respective owners. |
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