SER CPS Enterprise Edition Receives Product Certification from NEC Unified Solutions, Inc.DULLES, Va. -- SER Ser serine. Ser abbr. serine SER smooth endoplasmic reticulum. Ser serine. Solutions, Inc., a leading provider of call management and speech analytics solutions, announced today that its outbound call management solution, CPS Enterprise Edition[TM] (CPS E2[TM]) has received product integration certification from NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. Unified Solutions, Inc., a leader in converged voice and data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. solutions. CPS E2 is the first outbound solution to earn certification from NEC Unified Solutions' UNIVERGE([R]) Solutions Partner Program. Through the UNIVERGE([R]) Solutions Partners program, NEC proactively works with high-value, third party suppliers, original equipment manufacturers (OEMs) and developers to tailor products and services to meet a customer's specific needs. The UNIVERGE([R]) Solutions Partner Program aims together with partners to increase market size and NEC's share in the IP-telephony market. Under the program, CPS E2 was required to undergo product certification Product certification or product qualification is the process of certifying that a certain product has passed performance and/or quality assurance tests or qualification requirements stipulated in regulations such as a building code and nationally accredited test standards, testing to verify proper interconnectivity with NEC's communications products based on the API/protocol interface. CPS E2received certification after the entire tests were performed flawlessly. "We are pleased that CPS E2 has earned certification for interoperability with NEC NEAX NEAX Nippon Electric Automated Exchange 2400 IPX (Internetwork Packet EXchange) The network layer protocol in the NetWare operating system. Similar to the IP layer in TCP/IP, it contains a network address and allows messages to be routed to a different network or subnet. systems. SER continues to demonstrate its commitment to delivering high quality contact center software and solutions," said Larry Mark Larry Mark is an American footballer currently a free agent. He plays right wing. In 2005 and 2006 Mark played for American University in which he scored 11 goals and 7 assists in 37 matches. In 2007 Mark played for Crystal Palace Baltimore. , Chief Technology Officer, SER Solutions, Inc. "Certification provides our customers the assurance that the systems have been tested to interoperate and the solution is supported by both companies." "Our partnerships allow NEC to continue to innovate and create tailored solutions for our customers. Through our solutions partners certification program, we stay committed to providing a full range of communications solutions and services to meet any organization's unique needs," said Jay Krauser, General Manager, NEC Unified Solutions. "We are proud of our success in satisfying our customers in the call management market and look forward to continuing further development of our solutions, including building relationships with strategic partners such as SER Solutions." CPS E2 is SER's next-generation outbound call management solution developed for contact centers focused on telemarketing, collections, fundraising, proactive customer care, market research and other outbound-centric campaigns. CPS E2 helps organizations optimize right party contacts, maximize list penetration, and increase agent productivity. Based on an open and scalable architecture, CPS E2 leverages SER's patented dialing algorithm, industry standards, and Microsoft platforms including Windows, SQL SQL in full Structured Query Language. Computer programming language used for retrieving records or parts of records in databases and performing various calculations before displaying the results. , and .NET. CPS E2is designed to support multi-site and multi-telephony platform deployments using SER's TSP500[TM] dialing switch through leading ACDs including NEC Univerge NEAX2400 IPX systems. CPS E2 can be deployed in an analog, digital, and/or VoIP environment. About NEC Unified Solutions, Inc. NEC Unified Solutions Inc., a leader in converged voice and data communications solutions for the enterprise, delivers the industry's most innovative suite of products, applications and services that help customers achieve their business goals. NEC Unified Solutions is a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of NEC Corporation of America and offers the broadest range of communications services and solution choices, flexible product platforms and applications, and an open migration path to protect investments. NEC Unified Solutions, Inc. serves the Fortune 1000 and customers across the globe in vertical markets such as hospitality, education, government and healthcare. For more information, visit www.necunified.com, or call (877) 463-2267. About SER Solutions, Inc. SER Solutions, Inc. delivers unsurpassed contact center management and speech analytics solutions to support business activities such as planned and proactive customer care, telemarketing, collections, fundraising, emergency notifications, and political calling. SER's solutions enable enterprises to turn customers into loyal, long-term sources of recurring revenue by generating increased customer loyalty, expanding up-sell and cross-sell opportunities, maximizing agent productivity, and reducing costs. The company, an affiliate of The Gores Group, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control , is headquartered in Dulles, Virginia Dulles, Virginia is an unincorporated census-designated place located in Loudoun County, Virginia, part of the Washington Metropolitan Area. The headquarters of AOL, Orbital Sciences Corporation and ODIN technologies and the former headquarters of MCI Inc. are located in Dulles. with operations in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and Europe. Additional information about SER is available at www.ser.com. SER is a registered trademark and CPS E2 is a trademark of SER Solutions, Inc. All other trademarks are the property of their respective owners. |
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