SER Appoints Three Former VorTecs Executives to Management Team; Desjardin, Mark and Giordano To Broaden SER's Leadership Reach Within Contact Center Solutions Industry.

Business Editors

DULLES, Va.--(BUSINESS WIRE)--March 25, 2003

SER Solutions, Inc., the leading provider of contact center solutions, formerly EIS International, Inc., today announced the appointment of three former VorTecs, Inc. executives. SER has purchased VorTecs Incorporated and its breakthrough call monitoring technology to extend SER's telephony product offerings and deliver robust outbound and inbound capabilities to meet the growing demands of today's contact centers.

Former VorTecs Incorporated President and CEO, Anthony M. Desjardin, and two founding members of the company, Lawrence P. Mark and Geoffrey J. Giordano, have agreed to assume new executive roles at SER Solutions, Inc. All three executives also previously worked at EIS International, Inc. before it became SER Solutions, Inc.

"SER is pleased to welcome VorTecs' top executives for their high-level call center technology expertise," said Carl E. Mergele, SER Solutions, Inc. "Combining over 60 years of development and management experience in the telephony industry, Tony, Larry and Geoff will help us further enhance our call management system capabilities and ensure SER's leading position in the contact center solutions arena."

"Having previously been involved with EIS International, we are pleased to be rejoining the team at SER Solutions, Inc. because of their vision and dedication to their customers," said Anthony M. Desjardin, President and CEO, VorTecs Incorporated. "We look forward to helping break new ground with the new unique speech recognition capability we developed at VorTecs."

Desjardin has been named Senior Vice President of Development. To his new position at SER, Desjardin brings 25 years of experience managing operational entities, including product management and engineering, strategic planning and professional services, including having led VorTecs Incorporated as President CEO. Prior to managing VorTecs, Desjardin was the Chief Operating Officer of Isogon Corporation, which provided software asset management products and services to Global 2000 companies. At Isogon Corporation, he implemented new development processes and strategic plans for product development, while reorganizing operating entities to sustain 30% annual revenue growth. Desjardin also served as Vice President of Integration Services for EIS International, Inc., where he managed pre- and post-sales technical resources, project management and product implementation, electronic infrastructure, Product engineering and client services. Early in his career, he held various positions within the CTI industry in the areas of professional services, application development and systems analysis. A Vietnam veteran, Tony attended Mercy College in New York on the GI bill, where he majored in marketing and minored in business administration.

Mark has been appointed Chief Technology Officer. In his previous role as Chief Technology Officer for VorTecs Incorporated, Mark was responsible for monitoring industry trends to ensure VorTecs remained focused on leading edge technologies and advancing the technical skills of VorTecs engineers. At VorTecs, Mark also served as a member of the Board of Directors and Acting Comptroller. His career includes over 20 years of technical development and managerial experience. As Technical Director for EIS International, Inc. Mark was responsible for the technical direction of various product lines, development of innovations that established new revenue streams for the company, and was a key contributor to many interdepartmental task forces focusing on product direction, strategic sales opportunities and long-term corporate strategy. Mark has also held various positions in the area of real-time application development and systems analysis. Mark holds an M.S. in Computer Science from New York Polytechnic Institute and a BA in Computer Science from Queens College.

Giordano has been named Executive Director, Emerging Technologies. As a founder of VorTecs Incorporated and former Senior Vice President of Product Engineering, Giordano was responsible for all engineering operations and worked closely with the CEO to set product roadmap policy. Before joining VorTecs, Giordano worked for Excel Switching in Massachusetts where his responsibilities as a Senior Engineer included development of CORBA interfaces to configurable, class five central office switches. Giordano was also a Contributing Engineer at EIS International, Inc. where he acted as special engineering liaison to the company's European sales and service corporations in Amsterdam and London. Employing a complete product lifecycle model, he made significant contributions to the overall design and construction for next generation, real-time transaction applications in multi-modal environments, geared toward customer contact needs. Giordano's career includes assignments with IBM where he worked on IBM's Transaction Processing Facility, a high volume, real-time transaction process operating system, and with United Technologies where he developed self-test software for highly sophisticated, sensor subsystems. Jeff holds a BS in Computer Science from New York Polytechnic Institute in New York and attended Rensselaer Polytechnic University in New York for his graduate work.

Since 1989, SER has delivered quality call management systems that provide the highest level of system reliability, productivity and customer communication. Eight of the top 10 outbound call centers in the United States use SER's contact center solutions. SER delivers the most proven and cost-effective call management systems in the market today with powerful predictive dialing capabilities and sophisticated inbound and outbound call blending features.

About SER Solutions, Inc.

SER Solutions, Inc., headquartered in Dulles, Virginia, is leading the world into The Knowledge Age. The company's core learning technology, SERbrainware(TM), analyzes, understands, and responds to information with human-like intelligence, empowering people and businesses with the knowledge required to make fast and informed decisions. This unique, invented technology forms the foundation for SER's award-winning knowledge-enabled software suite, including SERdistiller(TM), SERsynergy(TM), SERglobalBrain(TM), SERiMail(TM), SER's Call Processing System(TM) (CPS), eDM(TM) and SERprocess(TM). Over 3,000 organizations worldwide use SER' software to maximize workplace productivity, improve business efficiency, and enhance customer service. Additional information on SER Solutions, Inc. is available at www.ser.com

About VorTecs Incorporated

VorTecs is the leading provider of CTI, automated quality monitoring applications and client services for customer interaction centers. The company specializes in the evaluation, acquisition, development and custom engineering required to implement, optimize or expand the capabilities and performance of customer interaction centers. VorTecs engineering elite has been implementing CTI and software solutions for contact centers since the 1980's. As a result, VorTecs' employees are among the top customer interaction professionals in the world. The company offers an impressive skill set and extensive knowledge base of call center platforms, environments and applications. VorTecs utilizes state-of-the-art technology to implement sophisticated cross platform integration of ACD's, IVR's desktop applications, speech recognition software, the Internet and CRM solutions.

SER is a registered trademark and SERbrainware, SERdistiller(TM), SERsynergy(TM), SERglobalBrain(TM), SERiMail(TM), SER's Call Processing System(TM) (CPS), eDM(TM) and SERprocess(TM) are trademarks of SER Solutions, Inc. All other marks are trademarks of their respective owners.