SEKO Worldwide and Prairie Systems Deploy Voice-Based Automated Delivery Notification System.ITASCA I·tas·ca A lake of northwest Minnesota. It was identified in 1832 as the source of the Mississippi River. , Ill. & OMAHA Omaha, city, United States Omaha (ō`məhä, –hô), city (1990 pop. 335,795), seat of Douglas co., E Nebr., on the west bank of the Missouri River; inc. 1857. , Neb. -- SEKO Worldwide, a global provider of freight forwarding and logistics solutions, and Prairie Systems, Inc., a leading specialist in interactive voice services and Internet messaging, today jointly announced a voice-based automated delivery notification system A modern notification system is a combination of software and hardware that provides a means of delivering a message to a set of recipients. For example, notification systems can send an e-mail when a new topic has been added to Wikipedia. . Using speech synthesis speech synthesis Generation of speech by artificial means, usually by computer. Production of sound to simulate human speech is referred to as low-level synthesis. High-level synthesis deals with the conversion of written text or symbols into an abstract representation of of XML XML in full Extensible Markup Language. Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations. data, this solution provides a two-part notification to the end customer. The first call informs the end customer of the shipment's departure from the point of origin; the second notification call is placed when the shipment is available for delivery. To schedule a delivery time, the application can bridge customers to SEKO's call center. This avoids the substantial expense or lost revenue associated with scheduling appointments manually. "The Prairie Systems solution will relieve the calling load on our customer service representatives, freeing them to focus on serving SEKO's clients," says Tom Madzy, CIO CIO: see American Federation of Labor and Congress of Industrial Organizations. (Chief Information Officer) The executive officer in charge of information processing in an organization. at SEKO Worldwide. "This will keep our customer service reps from spending critical time leaving messages or listening to busy signals. Prairie Systems offers a simple, valuable solution to a significant business challenge." "We're excited to welcome SEKO Worldwide as a new client to our Transportation and Logistics portfolio." Ann Cannon, Senior Vice President of Sales and Product Management at Prairie Systems continues, "SEKO's innovative business practices will leverage Prairie Systems' integrated voice solutions to deliver groundbreaking customer service within the freight industry. We look forward to working with SEKO, a leader in their field." SEKO's delivery notification application is built on the Prairie Systems voice solutions platform, which offers extensive inbound and outbound automated alerting capabilities, integrated within a common environment with text, email, fax and other messaging protocols. The solution can be rapidly deployed. Benefits of Delivery Notification from Prairie Systems --Reduces calling loads on freight clerks, terminal managers and call centers --Increases customer satisfaction with advanced notification, planning and communication --Intuitive Web-based tools make it easy to edit program (1) A data entry program that validates user input and stores the newly created records in the file. (2) A program that allows users to change data that already exists in a file. See update. features and access comprehensive, real-time information on attempts, contacts and results About SEKO Founded in 1976, SEKO is a global transportation and logistics company with 46 offices in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and offices in over 60 countries worldwide. It offers a full range of supply chain solutions, including expedited and time-definite airfreight air·freight n. 1. A system of transporting freight by air. 2. The amount charged for transporting freight by air. air services on a 24/7 basis, ground and ocean logistics, and other services on an international basis. About Prairie Systems, Inc. Based in Omaha, Nebraska, Prairie Systems is an interactive voice services company with substantial unified communications capabilities in outbound broadcast notifications and alerts, interactive voice response, Internet, SMS/text messaging and fax. Prairie Systems clients include Fortune 500 companies, with emphasis in the financial, transportation and logistics, call center, telecommunications, utilities and healthcare industries. For more information on Prairie Systems' communication solutions, visit www.prairiesystems.com or call (800) 888-3151. |
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