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SEARS AUTO CENTERS TO QUICKEN CUSTOMER TRANSACTIONS BY ADDING ELECTRONIC DATABASE

SEARS AUTO CENTERS TO QUICKEN CUSTOMER TRANSACTIONS BY ADDING ELECTRONIC
 DATABASE
 CHICAGO, Sept. 30 /PRNewswire/ -- As part of its ongoing program to improve customer service and totally mechanize its auto center operations, Sears Merchandise Group today announced it will convert its automotive parts and applications listings to an electronic database. The database will provide service technicians at Sears 850 auto centers with instantaneous access to information on 1.9 million parts and 9.6 million applications, enabling technicians to improve the speed and accuracy of customer transactions.
 "Sears auto center customers will directly benefit from the addition of this database to our operations because our service advisors will be able to assist them more quickly, with more accurate repair estimates," said Albert F. Dombrowski, vice president, Sears Automotive. "This database is the best of all the systems we reviewed; it provides us with the most complete set of information, the best support facilities and the opportunity to build and enhance the system in the future."
 Sears will begin using the database, provided by Triad Systems Corp., in April 1993 and will have the system available at all Sears auto centers by the end of 1993. Sears will continue to use its own data access system and will integrate hard data from Triad into the system. Triad will update the database monthly.
 "We created the database as a viable alternative to traditional paper catalogs, developing technology that readily accommodates frequent changes in product lines yet is simple to learn and use," said Triad Vice President of Information Services, Donald C. Wood. "There is a growing awareness in the automotive aftermarket of the impact our databases can have on productivity and efficiency and in increasing customer satisfaction through fast and accurate parts identification, ordering and repairs."
 Triad, based in Livermore, Calif., is the leading provider of business and information management solutions for the automotive aftermarket and retail hardgoods industry.
 Sears provides merchandise and services at 850 auto centers nationwide backed by its promise of "Satisfaction Guaranteed Or Your Money Back."
 -0- 09/30/92
 CONTACT: Greg Rossiter of Sears Merchandise Group, 708-286-4726 or Tim Mehren of Triad, 510-449-0606
 (S) CO: SEARS, ROEBUCK AND CO. IN: AUT ST: IL -- NY023 -- X334 09/30/92
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Copyright 1992 Gale, Cengage Learning. All rights reserved.

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Publication:PR Newswire
Date:Sep 30, 1992
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