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SCOTS SLAM RAIL SHAMBLES.

Complaints from Scottish rail passengers soared by a massive 120 per cent in the last year, it was revealed yesterday.

The news led to repeated claims that privatisation simply hasn't worked.

Complaints were up across the whole of the UK and the national telephone inquiry line was the target of most disgruntled passengers.

The worst line was Virgin's West Coast route which suffered 30.5 per cent delays.

Chairman of the Central Rail Users Consultative Committee, David Bertram, said: "Despite much effort and investment in track, signals and trains, the lack of consistency in performance and reliability is the most disappointing aspect."

RMT general secretary Jimmy Knapp said: "Privatisation has not solved the problem of under- resourcing and things have been made worse by the fragment-ation of the industry.

"It would be a small step forward if companies and owners put as much effort into improving services as they do into trying to become the next railway millionaires."
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Publication:Daily Record (Glasgow, Scotland)
Date:Aug 27, 1998
Words:158
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