SAPMarkets Introduces Comprehensive Services and Support Offering For e-Market-Makers; Turnkey Solution Provides Competitive Advantage With Zero Risk.

Business Editors, High-Tech Writers

LAS VEGAS--(BUSINESS WIRE)--Sept. 19, 2000

SAPMarkets, Inc., today announced a comprehensive set of services and support that offers e-market-makers a marketplace infrastructure with zero risk.

Service and support become increasingly important to market-makers as enterprise customers move their mission-critical processes to online marketplaces. These services guide customers through the challenges of project startup, enable rapid implementation, and ensure long-term, efficient operation and maintenance of the marketplace. Market-makers are able to leverage solution hosting for a flat monthly fee, and leverage solution support and add-on services to meet tight project setup timelines and achieve long-term viability. SAPMarkets is the SAP AG (NYSE:SAP) subsidiary dedicated to evolving and leading mySAP(TM) e-business applications into collaborative e-marketplace services.

"SAPMarkets did a professional job in providing the infrastructure for our emaro marketplace," said Thomas Besthorn, chief technology officer of emaro, the new business-to-business MRO marketplace. "Its hosting, support and additional services allowed us to go live within a very short time frame, meet our tight schedule and position ourselves ahead of our competition."

"This unique offering brings hosted end-user support to our market-maker customers and helps them build and maintain a marketplace infrastructure with zero risk," said Mayur Shah, president, SAPMarkets. "Services from SAPMarkets, combined with our superior e-business applications, make SAPMarkets a one-stop shop for turnkey e-marketplace solutions."

Solution Hosting

SAPMarkets hosting services cover the full range of infrastructure provisioning from complete business process outsourcing, such as handling billing on behalf of the market-maker, to application management covering the full range of continuous business improvement, including tuning, implementation of patches, product upgrades and management of end-users. Examples of technical infrastructure solution hosting services include setup (e.g., database software, application connectors, etc.), system management (including an infrastructure Help Desk, monitoring and reporting), backup and recovery, and archiving. The hosting services, which are housed at an SAPMarkets datacenter, include hardware and solution internal networks, Internet access, and licences for operating systems.

Hosting services are available for all market-maker customers, from the early stages of design and implementation and throughout the production lifecycle, for fixed monthly fees.

Solution Support

Unlike other suppliers of marketplace solutions, SAPMarkets provides its market-maker customers with technical call-center functionality, including a 24x7 technical help desk to analyze problems, reproduce errors, provide ready solutions where possible, and develop workarounds or action plans. The call center is supported by software development to address more complicated problems. Solution support services ensure that all problems are addressed quickly and efficiently.

Additional Services

SAPMarkets add-on services ensure that marketplace operations run efficiently and bring added value to customers. Proactive add-on services include administration and monitoring tools, sizing tools, real-time condition alerts, test suites, and backup and recovery tools and demo systems. To differentiate the marketplace, value-added services provide bundled and/or individual service offerings that facilitate collaborative business solutions within marketplaces. These include payment services, trust services, transportation, logistics and content services. Additional services facilitate knowledge transfer including classroom or e-learning training and consulting.

About SAPMarkets

SAPMarkets, Inc., a subsidiary of SAP AG, spearheads all business-to-business e-marketplace activities of SAP. Delivering mySAP.com Marketplaces, SAPMarkets extends the market leadership of SAP in inter-enterprise software solutions. In its "dream team" alliance with Commerce One, SAPMarkets enables enterprises and communities of all sizes and industries to efficiently conduct collaborative business on the Internet. Examples of such seamless cooperation through marketplaces include the dynamic linking of buyers and sellers, auctioning and tendering, and collaborative forecasting and engineering across enterprise boundaries. SAPMarkets, based in Palo Alto, Calif., can be found at http://www.sapmarkets.com. More information on SAP can be found at http://www.sap.com.

SAP Markets, Inc., is a wholly owned subsidiary of SAP AG (the "Company"). This press release contains forward-looking statements based on beliefs of the Company's management. Any statements contained in this press release that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. The words "anticipate," "believe," "estimate," "expect," "intend," "may," "plan," "project," "should" and "will" and similar expressions as they relate to the Company are intended to identify such forward-looking statements. Such statements reflect the current views and assumptions of the Company, and all forward-looking statements are subject to various risks and uncertainties that could cause results to differ materially from expectations. The factors that could affect the Company's future financial results are discussed more fully in the Company's filings with the U.S. Securities and Exchange Commission (the "SEC"), including the Company's Annual Report on Form 20-F. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates. The Company undertakes no obligation to publicly update or revise any forward-looking statements.

Copyright (c) 2000 SAP AG

SAP and mySAP.com are trademarks or registered trademarks of SAP AG or SAPMarkets, Inc., in Germany and several other countries. Other product and service names mentioned herein are the trademarks of their respective owners.

For more information on SAP, SAP America and SAPMarkets, press only: Gerhard Rickes, SAP AG, [phone], [e-mail] William Wohl, SAP America, Inc., [phone], [e-mail] SAP Americas Press Office, [phone] Joan Lance, Waggener Edstrom for SAP, [phone], [e-mail]