SAP announces major CRM release. (In Other News...).
SAP AG (company) SAP AG - (Systeme, Anwendungen, Produkte in der Datenverarbeitung - German for "Systems, Applications and Products in Data Processing") A company from Germany that sells the leading suite of client-server business software. The US branch is called SAP America. has announced a major update to its CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. application in the form of CRM 4.0, focusing on end-to-end business processes and the provision of industry-specific functionality.
Rachel Cortes, head of CRM at SAP UK, said version 4.0 introduces 280 end-to-end business processes, support for 23 different industry sectors and an updated user interface building on the portal-based interface of SAP 3.1. SAP's last major CRM launch was in 2001.
She said CRM 4.0 is one of the first SAP products This presents a list of products of the enterprise software company SAP AG. Enterprise Applications
Traditional examples include the OSI seven layer model, the TCP/IP model and the W3C technology stack. , providing integration on user interface, data and business process levels, while bringing associated performance advantages to bear.
For instance, the CRM application taps into Netweaver for its BI capabilities, which are then used by the business processes supported within the CRM application. This approach means information can be shared dynamically across the enterprise, providing a link between relevant customer information and supporting the use of end-to-end processes.
Despite the potential advantages, this approach is reminiscent of Oracle Corp's approach whereby components, which are normally contained within the application, are spread across the application, application server and database on the grounds that the superior levels of integration optimize optimize - optimisation performance.
SAP also cited performance optimization optimization
Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. as one of the major advantages of its split-level design, as well as the ability to support collaboration within and beyond the enterprise, via the Netweaver platform.