SAP and Nortel Networks Enter Strategic Alliance To Take CRM to the Next Level of Collaboration With mySAP.com.Business Editors, High-Tech Writers WALLDORF, Germany--(BUSINESS WIRE)--May 2, 2000 SAP to Resell re·sell tr.v. re·sold , re·sell·ing, re·sells 1. To sell again. 2. To sell (a product or service) to the public or to an end user, especially as an authorized dealer. Clarify E-Business Applications to Integrate Contact Centers and Enable Collaborative Virtual Service Communities for mySAP.com SAP AG (company) SAP AG - (Systeme, Anwendungen, Produkte in der Datenverarbeitung - German for "Systems, Applications and Products in Data Processing") A company from Germany that sells the leading suite of client-server business software. The US branch is called SAP America. (NYSE NYSE See: New York Stock Exchange :SAP), the leading provider of inter-enterprise software solutions, today announced a strategic alliance with Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony (NYSE:NT)(TSE See Tokyo Stock Exchange. TSE 1. See Tokyo Stock Exchange (TSE). 2. See Toronto Stock Exchange (TSE). :NT) to develop and integrate industry-specific customer interaction solutions that will extend the scope of collaborative customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ). As part of the agreement, SAP has embedded Inserted into. See embedded system. within mySAP.com(TM) customer interaction applications from the Nortel Networks Clarify eBusiness Applications unit to provide extended customer-service functionality and new levels of information access and use to businesses. This cooperation will result in a more competitive option for customers that require a highly integrated and scalable customer interaction solution within their mySAP.com environment. It provides companies with a new level of customer relationship management by leveraging real-time information across the enterprise from within and beyond its walls. SAP and Nortel Networks will further extend their cooperation by creating Internet-based service solutions that enable virtual communities where vendors, partners and suppliers can present themselves to their joint corporate customers as one unit. "The alliance with Nortel Networks is a manifestation man·i·fes·ta·tion n. An indication of the existence, reality, or presence of something, especially an illness. manifestation (man´ifestā´sh of our commitment to providing businesses with flexible, open solutions for a collaborative work environment, freeing users from technological limitations," said Peter Zencke, member of the executive board of SAP AG. "Enabling collaborative virtual communities of companies to present one face to their joint customers, SAP and Nortel Networks will deliver a new quality in customer relationship management." With the embedded Clarify eFrontOffice applications from Clarify eBusiness Applications accessible through personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. workplaces, mySAP.com will provide a robust contact center that delivers a comprehensive and seamless customer experience. The unique SAP(TM) integration technology allows customer information from all available sources -- including Web, phone, fax, person-to-person interaction and handheld devices -- to be leveraged by all employees with a customer-facing role. Tailored initially to the unique business needs of the banking, insurance, high-tech and communications industries communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. , the combined solution will provide a single view into a broad, rich set of company and market information, processes, relationships and interactions among companies, suppliers, partners and customers. Open Internet-Based Service Solutions Will Enable Inter-Enterprise Collaboration While state of-the-art CRM solutions today focus on bilateral scenarios between one company and its customers, enterprises are increasingly demanding a cross-enterprise, Internet-based approach to e-business that enables communities of vendors to collaboratively meet the needs of their joint customers. Based on mySAP.com and enhanced by Clarify eFrontOffice applications from Nortel Networks, the new solutions will enable communities of partners and suppliers within a specific industry, such as the computing computing - computer industry, to collaborate with one another to serve their joint customers through a single point of contact. Today, when a problem arises, customers must often navigate between multiple vendors and experience accountability finger-pointing among partners, resulting in long series of inquiries, self-service dead-ends and a frustrating frus·trate tr.v. frus·trat·ed, frus·trat·ing, frus·trates 1. a. To prevent from accomplishing a purpose or fulfilling a desire; thwart: overall experience. The new virtual communities of vendors will help ensure that customer issues can be addressed immediately by a single point of contact, regardless of where the problem resides. "Nortel Networks and SAP will provide businesses with the ease and flexibility required to build mutually loyal relationships beyond the walls of a single organization," said Tony Zingale, president, Clarify eBusiness Applications, Nortel Networks. "With the combined industry and Internet expertise of both companies, businesses will be able to collaborate in new ways and achieve greater levels of return on relationship." Customer Relationship Management With mySAP.com Customer Relationship Management with mySAP.com enables employees, partners, suppliers and customers to collaborate and leverage integrated information from throughout and beyond an organization, tying CRM functionality with e-commerce and supply chain management for a holistic circle of commerce. The industry-specific joint solution offered by SAP and Nortel Networks complements the broad range of existing industry-specific applications from SAP and enables employees, particularly in such industries as banking, insurance, technology and communications, to seamlessly access and take advantage of the Clarify eFrontOffice service and support capabilities via mySAP.com Workplaces. Today's agreement is aligned with the previously demonstrated open strategy for complementing mySAP.com solutions with tightly integrated applications from SAP partners for marketing planning and campaign management, catalogs, push technology and Internet connectivity solutions. The mySAP.com Workplaces are role-based personalized portals See personal portal. for employees, partners and customers. Seamless access is provided to internal and external applications, hosted services, and business content via a single, easy-to-use Web-based environment. The mySAP.com Workplace portals tie together data from an array of sources and applications, regardless of whether the information resides in systems from SAP, providing a flexibility to utilize previous technology investments and a start-to-finish solution for end users. The combined SAP and Nortel Networks offering will be available this month and is currently being deployed for use within both Nortel Networks and SAP. Current companies that have integrated SAP with Clarify eFrontOffice include BP Amoco, GTEC GTEC Georgia Tech Emory Center GTEC Technology in Government Week (Canada) GTEC Governor's Technical Excellence Committee and Scientific Atlanta. About Nortel Networks The Nortel Networks Clarify eBusiness Applications unit is ushering in Noun 1. ushering in - the introduction of something new; "it signalled the ushering in of a new era" first appearance, introduction, debut, entry, launching, unveiling - the act of beginning something new; "they looked forward to the debut of their new product line" the second wave of eBusiness, delivering complete solutions that leverage the high-performance Optical Internet, CRM and multimedia contact centers to enable seamless, personalized customer experiences. The organization provides enterprises and service providers with business-to-business (B2B (Business to Business) Refers to one business communicating with or selling to another. See B2B e-commerce, B2C and B2G. B2B - business to business ) applications and services for managing relationships and building virtual Internet marketplaces See vertical portal and Web hub. . Current offerings include Clarify eFrontOffice, Periphonics' leading speech recognition technologies, and Nortel Networks' contact center solutions, providing companies with a single view of all aspects of the customer life cycle. Customers include Best Buy, BT, Charles Schwab Charles Schwab can refer to:
Nortel Networks is a global leader in telephony, data, eBusiness, and wireless solutions for the Internet. The company had 1999 U.S. GAAP GAAP See: Generally Accepted Accounting Principles GAAP See generally accepted accounting principles (GAAP). revenues of $21.3 billion (U.S.) and serves carrier, service provider and enterprise customers globally. Today, Nortel Networks is creating a high-performance Internet that is more reliable and faster than ever before. It is redefining the economics and quality of networking and the Internet through Unified Networks that promise a new era of collaboration, communications and commerce. More information is available at http://www.nortelnetworks.com. About SAP As the market leader of inter-enterprise software solutions, SAP is leveraging its strength in industry-focused business software and the world's largest enterprise software customer base to deliver mySAP.com. mySAP.com provides an open collaborative business environment of personalized solutions on demand. This enables companies of all sizes and industries to fully engage their employees, customers and partners to capitalize upon the new Internet See Web 2.0 and Internet2. economy. mySAP.com allows people to harness the power of the Internet to work smarter, better and faster by optimizing supply chains, managing strategic relationships, reducing time to market, sharing virtual information, and increasing productivity and shareholder value. SAP is listed on several exchanges including the Frankfurt stock exchange Frankfurt Stock Exchange The largest of Germany's eight securities exchanges, operated by Deutsche Borse AS. and NYSE under the symbol "SAP." The SAP World Wide Web site can be found at http://www.sap.com. Copyright (c) 2000 SAP AG SAP and mySAP.com are trademarks or registered trademarks of SAP AG in Germany and in several other countries. Other product or service names mentioned herein are the trademarks of their respective owners. |
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