SAIC Teams With American Management Systems to Integrate TouchPoint With ACAPS Anywhere; Combines CRM and Credit Origination Capabilities for Expanded Sales and Service.

Business Editors/Hi-Tech Writers

CHARLOTTE, N.C.--(BUSINESS WIRE)--Nov. 30, 2000

Science Applications International Corporation's (SAIC) Broadway & Seymour Group today announced an agreement with American Management Systems (AMS) to integrate the group's TouchPoint(TM) customer relationship management (CRM) product suite with AMS' Automated Credit Application Processing System (ACAPS) Anywhere(TM) loan originations solution.

Under the terms of the agreement, TouchPoint's extended CRM capabilities will be added to the existing ACAPS Anywhere front-end interface.

The integrated package, ACAPS Anywhere Powered by TouchPoint, will expand loan origination functions outside traditional lending silos, provide consolidated customer profiles from across financial institutions, and incorporate sales and service capabilities into the loan origination process. TouchPoint's browser-based interface also will allow ACAPS functionality to be accessed via the Internet.

AMS, one of the 20 largest business and information technology consulting firms worldwide, will market and support the ACAPS Anywhere powered by TouchPoint solution.

"Combining TouchPoint's CRM focus with ACAPS' loan origination functionality provides two-way benefits," noted John Kelly, senior vice president and group manager of SAIC's Broadway & Seymour Group. "Financial institutions can easily deploy credit origination across multiple delivery channels while delivering the information gathered during the origination process to other business areas. Until now, consumer credit has never been fully integrated with other sales and service activities. ACAPS Anywhere by TouchPoint breaks down this barrier to give institutions a more complete package for meeting all the needs of their customers."

The fusion between ACAPS Anywhere and TouchPoint also will provide a more advanced technological solution for financial institutions. The interface between the two systems will add a Web-based, thin client delivery channel to power the solution within an open, standard-based architecture that will be highly scalable for AMS' large volume financial services clients.

"This new approach will allow financial institutions to integrate loan origination silos into a comprehensive CRM strategy through cross-channel contact history, branch sales and service, workflow, case management, a common user interface, and backend-integration services," said Nicholas Bradick, AMS vice president. "AMS is excited about the potential this combined technology has to enhance our clients' operations and realize true business benefits."

Huntington Bank is among the first financial institutions to implement ACAPS Anywhere Powered by TouchPoint, and has used the solution to solve one of its core challenges.

As Nicholas G. Stanutz, executive vice president of Huntington, commented, "At Huntington, we have been constantly striving to innovate our originations process to maximize both the customer experience and the overall cross silo business development opportunities. With AMS and SAIC's scalable solution, we have been able to achieve one of our primary goals - while giving us the flexibility we need to grow and adapt to new technologies."

TouchPoint is the Broadway & Seymour Group's enterprise-wide CRM solution that allows institutions to provide Web-based sales and service delivery from any point of contact. Its product suite supports the transaction sets found in the call centers, branch offices and over the Internet.

Currently installed in more than 80 financial services institutions, ACAPS is an enterprise-wide consumer credit origination solution that utilizes its mainframe-based workflows, credit bureau interfaces, and an advanced STRATA decisioning engine to provide quick decisions regarding credit approval. ACAPS is one component of AMS' suite of next generation enterprise business and technology solutions.

The Broadway & Seymour Group of SAIC specializes in providing financial services institutions with systems integration, consulting and technology-based products for enterprise customer relationship management. For more information about SAIC's Broadway & Seymour Group, visit the Web site at www.bsis.com.

SAIC is the nation's largest employee-owned research and engineering company, providing information technology, systems integration and eBusiness products and services to commercial and government customers.

SAIC engineers and scientists work to solve complex technical problems in telecommunications, national security, health care, transportation, energy, the environment and financial services. With annual revenues exceeding $5.5 billion, SAIC and its subsidiaries, including Telcordia Technologies, have more than 41,000 employees at offices in more than 150 cities worldwide.

More information about SAIC can be found on the Internet at www.saic.com.

Statements in this announcement other than historical data and information constitute forward-looking statements that involve risks and uncertainties. A number of factors could cause our actual results, performance, achievements or industry results to be very different from the results, performance or achievements expressed or implied by such forward-looking statements.

Some of these factors include, but are not limited to, the risk factors set forth in the Company's Annual Report on Form 10-K for the period ended January 31, 2000. Due to such uncertainties and risks, readers are cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date hereof.