SAIC's RapidApps ASP Solution to Include Daleen Technologies' Customer Management and Billing Software.

Business Editors/High-Tech Writers

BOCA RATON, Fla.--(BUSINESS WIRE)--Dec. 21, 2000

SAIC Selects Daleen's BillPlex Plus Package to Support Its ASP Business Model for Outsourced Data and Communications Billing Services

Daleen Technologies Inc. (Nasdaq:DALN) announced today that Science Applications International Corporation (SAIC), a Fortune 500 company and an industry leader in computer and data services, has selected Daleen's BillPlex(R) Plus customer management and billing software to automate and support its Application Service Provider (ASP) offering to integrated communications providers (ICPs) that deliver voice and data services.

SAIC provides information technology and systems integration solutions worldwide. The company offers outsourced customer management and billing and services for next-generation ICPs. SAIC creates innovative solutions that allow its customers to better manage critical information, control costs, and improve performance and efficiency through technology. It is consistently ranked as one of the top systems integrators and program managers in the world. SAIC, one of the top 10 federal contractors, is ranked No. 3 among system integrators for 2000 and No. 3 as a provider of computer services and software to the U.S. government, according to Government Executive magazine.

BillPlex Plus, which carries a U.S. patent for its innovative technology that drives the software platform, offers architectural openness, flexibility and ability to support the ASP out-sourced billing model for ICPs' integrated services such as Internet, high-speed data, video conferencing, and long distance and local telephone. The BillPlex Plus ICP package enhances customer service with Web-based electronic rating, billing and many other customer care features. The BillPlex Plus ICP package is noted in the industry for its ease of use in account creation and service provisioning, scalability and flexibility. It is designed to handle the specific types of services and tiered rating that are required in the ICP market. This enables ICP customers to extend service bundling and volume discount pricing capabilities to their own customers, based on usage levels.

Daleen's BillPlex Plus solution provides ICPs with many key features, including support for:

-- Business and residential markets, including calling card and wholesale
services

-- Calls to be billed back to subscriber's line number

-- Voice traffic over DSL, Frame Relay and ATM

-- Person-to-person and collect calling

-- Video, IP fax, unified messaging, e-mail, T1, T3, residential interlata
services and many other functions

"SAIC's RapidApps(TM) provides rapid, cost-effective access to a variety of products to launch and operate telecommunications services," said Bob Young, senior vice president, SAIC's Telecommunications Division. "The combination of Daleen's BillPlex Plus software solution with RapidApps will provide our customers with enhanced customer service capabilities, the ability to handle convergent services and support for cross-feature product discounting."

"SAIC is in a unique position to address the wide and varied needs of customers by creating and delivering innovative integrated solutions to its customers," said Jim Daleen, CEO for Daleen. "This is one of the most respected systems integrators and out-source billing services companies in the world, and they have recognized our product's strengths in selecting it to meet their customers' needs."

About Daleen

Founded in 1989, Daleen (Nasdaq:DALN) is a leading provider of solutions that bond businesses and customers in the digital economy. Daleen's software solutions provide mission critical customer and partner management support for businesses that offer voice, data, web and applications hosting services over packet and circuit-switched networks. Daleen's eBusiness software products include eCare, for Internet-self care and partner management, BillPlex(R), for customer management and billing, and SwitchFlow(TM), for service activation. The company distributes its eBusiness software products throughout the world via Business Alliance Partners and other leading certified systems integrators including, Business Edge, Cap Gemini, Danet, Ernst & Young, Prolan and Unisys. Daleen is an active participant and provides leadership in industry forums such as the Global Billing Association, Ordering and Billing Forum (OBF), Internet Protocol Data Record (IPDR) working group, TeleManagement Forum and the Application Service Provider (ASP) Industry Consortium. In addition to its Boca Raton, FL headquarters, Daleen has regional offices located throughout the United States, and Toronto and London. For additional information regarding Daleen's products and services, visit the company web site at www.daleen.com.

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