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S1 Corporation Announces First Annual One View Customer Excellence Awards Recipients at Catalyst 2003.


Business Editors

ATLANTA--(BUSINESS WIRE)--Aug. 26, 2003

First Niagara, Eastern Financial Florida Credit Union and Farm

Bureau Bank Honored for Innovative Use of Technology to Achieve

Significant Business Results

S1 Corporation (Nasdaq: SONE), a leading global provider of Enterprise solutions for the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject.
Please [ improve this article] or discuss the issue on the talk page.
 industry, today announced the winners of its first annual One View Customer Excellence Awards at the Company's Catalyst customer forum in Orlando, Florida The city of Orlando is a major city in central Florida and is the county seat of Orange County, Florida. According to the 2000 census, the city population was 185,951. A 2006 U.S. . Judged by a panel comprised of industry experts hailing from top organizations including IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Forrester Research Forrester Research is an independent technology and market research company that provides its clients with advice about technology's impact on business and consumers. Corporate facts
  • Founded: 1983 by George F.
, Celent Communications and BAI n. 1. a language spoken in the Dali region of Yunnan.

Noun 1. Bai - the Tibeto-Burman language spoken in the Dali region of Yunnan
Baic
, the awards were presented to institutions that have demonstrably excelled in implementing S1 solutions to meet business objectives and improve operations.

First Niagara Bank First Niagara Bank (NASDAQ: FNFG)is an FDIC-insured regional banking corporation headquartered in Lockport, New York. It was founded in 1870 as Farmers and Mechanics' Savings Bank and was then re-branded as Lockport Savings Bank in 1967.  was recognized with the S1 One View Excellence Award for achieving immediate bottom line results across 39 branches and its telephone service center in upstate New York Upstate New York is the region of New York State north of the core of the New York metropolitan area. It has a population of 7,121,911 out of New York State's total 18,976,457. Were it an independent state, it would be ranked 13th by population. , following the 2002 implementation of the S1 Personal Banking and S1 Business Banking solutions. Leveraging the S1 Enterprise Platform, First Niagara has been empowered to establish one common infrastructure for its consumer and commercial Web banking operations. The Lockport, New York-based subsidiary of First Niagara Financial Group - a $3.6 billion financial institution - has achieved a higher level of customer service and retention, a reduction in operating costs operating costs nplgastos mpl operacionales , and improved bank revenues as a result of using S1's solutions.

"First Niagara is honored to accept this award, and we thank the judges for deeming our efforts in this area worthy of such outstanding recognition," said Frank J. Polino, senior vice president and chief information officer for First Niagara Financial Group. "I can state unequivocally that we are in better shape using S1's Enterprise Platform for our Web channel than at any other time in our four-year history of delivering customer-facing solutions over the Internet. EFT costs have been reduced and retention rates are higher. In addition, our customers are benefiting from real-time access to their data and synchronization (1) See synchronous and synchronous transmission.

(2) Ensuring that two sets of data are always the same. See data synchronization.

(3) Keeping time-of-day clocks in two devices set to the same time. See NTP.
 with other delivery channels, providing First Niagara with a competitive advantage in our primary markets for the past 12 months."

S1's Technology Innovators Award was received by Eastern Financial Florida Credit Union (EFFCU EFFCU Eastern Financial Florida Credit Union ) from Miramar, Florida For other uses, see Miramar.
Miramar is a city in Broward County, Florida, United States. The city was named after a town in Cuba. As of 2006, the population estimated by the U.S. Census Bureau is 106,590.
. The largest credit union in South Florida, EFFCU has more than $1.7 billion in assets and 180,000 members nationwide. The institution implemented S1 Teller, S1 Banking Call Center and the S1 Sales and Service Platform, to achieve a more robust and efficient branch system. EFFCU has demonstrated excellence in innovation using S1's Branch Automation Solutions to achieve a heightened standard of customer service and build stronger member loyalty. The credit union has enjoyed improved productivity in its branch operation, increased accuracy with transaction processing Updating the appropriate database records as soon as a transaction (order, payment, etc.) is entered into the computer. It may also imply that confirmations are sent at the same time.

Transaction processing systems are the backbone of an organization because they update constantly.
, and time and cost reductions to accomplish daily branch and teller tasks.

"Our previous teller and platform solution offered very little with regard to providing information about our members' overall relationship with the credit union," said Sharon St. Clair, vice president and chief information officer at EFFCU. "We were looking for Looking for

In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with.
 a solution that would provide robust member information and contact history, as well as help our staff understand what products and services would most benefit the members. The S1 solution enables that personal touch, and builds member confidence, trust and loyalty."

Farm Bureau Bank, with its operation center located in San Antonio, Texas “San Antonio” redirects here. For other uses, see San Antonio (disambiguation).
San Antonio is the second most populous city in Texas, the third most populous metropolitan area in Texas, and is the seventh most populous city in the United States. As of the 2006 U.S.
, received S1's Customer Interaction Award for achievements in supporting its primary customer interaction channels - Internet and phone - with S1's IBS IBS Irritable bowel syndrome, see there  and Voice solutions. Farm Bureau has more than $350 million in assets and is chartered to serve more than 4 million member families utilizing its banking services in 42 states. Farm Bureau has leveraged the applications to achieve a demonstrated increase in member adoption, with an annual average growth rate of 96 percent for new online banking users. S1's applications delivered a fully functional, scalable solution with an initial low cost of entry to support Farm Bureau's "direct bank" operational infrastructure. Since its customers are not served through physical branches, the institution utilizes the accessibility and integration of customer information delivered with S1's solutions, enabling the bank to provide a secure and flexible remote banking operation and personalized per·son·al·ize  
tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es
1. To take (a general remark or characterization) in a personal manner.

2. To attribute human or personal qualities to; personify.
 customer service.

"At the bank's inception, we required technology that would enable us to level the playing field with larger retail banking institutions," said Mark Cromer, senior vice president of operations at Farm Bureau Bank. "The S1 solutions have enabled us to set up and maintain a banking relationship with our customers that rivals that of local banks, delivering transfers and other functionality with the accessibility and ease of the Web. By offering exceptional and personalized service, we are now in a position to compete with other non-direct banks in our target areas."

"S1 was extremely pleased with the number of exemplary candidates we received for the One View Customer Excellence Awards Program," said Jaime Ellertson, chief executive officer of S1 Corporation. "We're honored to select First Niagara, EFFCU and Farm Bureau Bank for their outstanding innovation. Recognizing the varying ways in which S1 solutions can help organizations to improve customer service, build loyalty and increase revenue-generation opportunities, this awards program is designed to spotlight the organizations leading the pack with innovative technology strategies. We are excited to continue delivering leading solutions to these respected financial institutions, and help them to achieve real business results."

About S1 Corporation

S1 Corporation (Nasdaq: SONE) is a leading global provider of enterprise software solutions for more than 4,000 banks, credit unions and insurance providers around the world. Comprised of applications that address virtually every market segment and delivery channel, S1 solutions help integrate and optimize an institution's entire front office, resulting in increased operational efficiencies, revenue opportunities and overall customer satisfaction. S1 is the only provider with the proven experience, breadth of products and financial strength to empower financial services companies' enterprise strategies. Additional information about S1 is available at www.s1.com.

Forward-Looking Statements forward-looking statement

A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections.
 

This press release contains forward-looking statements within the safe harbor Safe Harbor

1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated.

2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive.
 provisions of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and . These statements include statements with respect to our financial condition, results of operations and business. The words "believes," "expects," "may," "will," "should," "projects," "contemplates," "anticipates," "forecasts," "intends" or similar terminology identify forward-looking statements. These statements are based on our beliefs as well as assumptions made using information currently available to us. Because these statements reflect our current views concerning future events, they involve risks, uncertainties and assumptions. Therefore, actual results may differ significantly from the results discussed in the forward-looking statements. The risk factors included in our reports filed with the Securities and Exchange Commission (and available on our web site at www.s1.com or the SEC's web site at www.sec.gov) provide examples of risks, uncertainties and events that may cause our actual results to differ materially from the expectations we describe in our forward-looking statements. Except as provided by law, we undertake no obligation to update any forward-looking statement.
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Publication:Business Wire
Geographic Code:9SOUT
Date:Aug 26, 2003
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