Rockwell FirstPoint updates FirstPoint Business Edition. (New Products).Rockwell Rock·well , Norman 1894-1978. American illustrator whose works, many of which appeared on the cover of the Saturday Evening Post, offer a nostalgic, idealized view of everyday American life. Noun 1. FirstPoint Contact Corporation, a provider of call center and contact center solutions, has announced it has introduced the latest version of its FirstPoint Business Edition solution, The new IP-enabled solution for the small- to mid-size contact center is further proof of the company's execution against its Seamless IP program announced in late 2002. This product launch follows on the heels of the recent partnership established between Rockwell FirstPoint Contact and CosmoCom, a provider of SIP-based IP contact center technology. The partnership was forged forge 1 n. 1. A furnace or hearth where metals are heated or wrought; a smithy. 2. A workshop where pig iron is transformed into wrought iron. v. to provide existing FirstPoint Enterprise 2002 customers with a seamless migration path to VoIPi through an integration with CosmoCom's IP- Framework. FirstPoint Enterprise 2002 is an end-to-end solution (jargon) end-to-end solution - (E2ES) A term that suggests that the supplier of an application program or system will provide all the hardware and/or software components and resouces to meet the customer's requirement and no other supplier need be involved. Compare: turn-key solution. , offering multi-channel See multichannel. contact management, universal queuing The process of lining up events in the order you want them processed. Whether it refers to packets in an IP network that search for the most optimal path to their destination, or telephone callers sitting in a "hold queue" waiting to be answered, queuing means the same thing: deciding on , routing and reporting functionality and an open architecture which was designed to more easily integrate enterprise data that can be delivered to the customer at the point of contact. www.rockwellfirsrpoint.com |
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