Rockwell FirstPoint announces field trial of FirstPoint Enterprise v10.0.Rockwell Rock·well , Norman 1894-1978.American illustrator whose works, many of which appeared on the cover of the Saturday Evening Post, offer a nostalgic, idealized view of everyday American life. Noun 1. FirstPoint Contact Corp., a provider of call and contact center solutions, has announced its FirstPoint Enterprise v10.0 is currently in field trial with customers. The product now provides system-wide monitoring to manage components across single- or multisite FirstPoint Enterprise environments. Additionally, new features that FirstPoint Enterprise v10.0 offers, in addition to its extensive routing, reporting and monitoring functionality, include: complete contact history tracking; agent on-demand On-Demand refers to a service or feature which addresses the user's need for instant gratification and immediacy of use. In most cases the value proposition for an on-demand service is wrapped up in the fact that the user or consumer of the service avoids a significant up-front ; cradle-to-grave reporting; software distribution; server and database consolidation; and solution monitoring and alarming. Additionally, the product can now be deployed to other underlying platforms, such as IP-based infrastructure and IP-PBXs, allowing companies with an existing IP infrastructure already in place to transition to a VoIP solution with all of the queuing The process of lining up events in the order you want them processed. Whether it refers to packets in an IP network that search for the most optimal path to their destination, or telephone callers sitting in a "hold queue" waiting to be answered, queuing means the same thing: deciding on , routing and reporting features found in the FirstPoint Enterprise product operating on a time-division multiplexing See TDM. (TDM (Time Division Multiplexing) A technology that transmits multiple signals simultaneously over a single transmission path. Each lower-speed signal is time sliced into one high-speed transmission. ) infrastructure. www.rockwellfirstpoint.com |
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