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Rockwell FirstPoint announces field trial of FirstPoint Enterprise v10.0.

Rockwell FirstPoint Contact Corp., a provider of call and contact center solutions, has announced its FirstPoint Enterprise v10.0 is currently in field trial with customers. The product now provides system-wide monitoring to manage components across single- or multisite FirstPoint Enterprise environments. Additionally, new features that FirstPoint Enterprise v10.0 offers, in addition to its extensive routing, reporting and monitoring functionality, include: complete contact history tracking; agent on-demand; cradle-to-grave reporting; software distribution; server and database consolidation; and solution monitoring and alarming. Additionally, the product can now be deployed to other underlying platforms, such as IP-based infrastructure and IP-PBXs, allowing companies with an existing IP infrastructure already in place to transition to a VoIP solution with all of the queuing, routing and reporting features found in the FirstPoint Enterprise product operating on a time-division multiplexing (TDM) infrastructure.

www.rockwellfirstpoint.com
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Title Annotation:New Products
Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:4EUUK
Date:Sep 1, 2004
Words:139
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