Rockwell FirstPoint announces field trial of FirstPoint Enterprise v10.0.
Rockwell FirstPoint Contact Corp., a provider of call and contact center solutions, has announced its FirstPoint Enterprise v10.0 is currently in field trial with customers. The product now provides system-wide monitoring to manage components across single- or multisite FirstPoint Enterprise environments. Additionally, new features that FirstPoint Enterprise v10.0 offers, in addition to its extensive routing, reporting and monitoring functionality, include: complete contact history tracking; agent on-demand; cradle-to-grave reporting; software distribution; server and database consolidation; and solution monitoring and alarming. Additionally, the product can now be deployed to other underlying platforms, such as IP-based infrastructure and IP-PBXs, allowing companies with an existing IP infrastructure already in place to transition to a VoIP solution with all of the queuing, routing and reporting features found in the FirstPoint Enterprise product operating on a time-division multiplexing (TDM) infrastructure.
|Printer friendly Cite/link Email Feedback|
|Title Annotation:||New Products|
|Publication:||Customer Interaction Solutions|
|Article Type:||Brief Article|
|Date:||Sep 1, 2004|
|Previous Article:||Amae Software sows the seeds of customer loyalty.|
|Next Article:||IEX TotalView version 3.6 to enhance supervisor ease-of-use and simplify ACD connectivity.|