Rockwell FirstPoint Contact expands operations in Thailand. (Strategic Alliances).Rockwell Rock·well , Norman 1894-1978.American illustrator whose works, many of which appeared on the cover of the Saturday Evening Post, offer a nostalgic, idealized view of everyday American life. Noun 1. FirstPoint Contact, a provider of call center and contact center solutions, has announced an expansion of its operations in Thailand Thailand (tī`lănd, –lənd), Thai Prathet Thai [land of the free], officially Kingdom of Thailand, constitutional monarchy (2005 est. pop. 65,444,000), 198,455 sq mi (514,000 sq km), Southeast Asia. . The company will partner with The Communication Solution Company -- Thailand's leading IT services provider and systems integrator An individual or organization that builds systems from a variety of diverse components. With increasing complexity of technology, more customers want complete solutions to information problems, requiring hardware, software and networking expertise in a multivendor environment. -- which will act as a master agent for its expanding business in the Thai market. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Frost and Sullivan, Thailand's call/contact center market was worth U.S. $10.5 million in 2001 and is expected to reach U.S. $23.2 million by 2004. The compound annual growth rate is forecasted at 21.7 percent. Rockwell FirstPoint Contact's solutions are now available to Thai organizations via The Communication Solution Company. They include: FirstPoint Enterprise 2002, a full-featured contact center solution designed specifically for large-scale large-scale adj. 1. Large in scope or extent. 2. Drawn or made large to show detail. large-scale Adjective 1. wide-ranging or extensive 2. operations; and FirstPoint Business Edition, an easily integrated solution designed specifically for small to-medium sized contact centers. www.rockwellfirstpoint.com |
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