Rockwell's Call Center Solution Providers Program now on web site.DOWNER'S GROVE, Ill.--(BUSINESS WIRE)--Oct. 24, 1996--Rockwell Switching Systems Switching systems (communications) The assemblies of switching and control devices provided so that any station in a communications system may be connected as desired with any other station. Division (SSD See solid state disk. ) now provides detailed information on the vendors participating in the Rockwell Solution Providers Program on its web site -- http://www.switch.rockwell.com. The Solution Providers Program is a strategic initiative designed to help customers make informed decisions when selecting third party products to integrate with their Rockwell ACDs. This new program augments Rockwell's capabilities as an open total solutions provider for the Call Center industry. "There are now a variety of voice, data and multimedia technologies accepted as parts of the Call Center," said Mark DiMaria, Sr. Manager of Solution/Providers. "Rockwell is committed to `best of breed' solutions through a seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. of systems from multiple alliances." The Solution Providers location on Rockwell's home page offers information on each vendor and its products, and the application of the product in a Call Center environment. In addition, information on the product's connectivity to Rockwell's Spectrum ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. and Galaxy ACD are outlined. Information on how to obtain the product is posted on the web site. Formally launched in 1996, Rockwell's Solution Providers Program now includes several vendors in the following categories: -0-
- Workforce Management
- Call Center Management
- Cybernetics
- IEXCorp
- Pipkins
- Q-Max Systems
- TCS Management
- Help Desk CTI
- Prospect, Inc.
- Outbound Call Management
- Davox
- Digital Systems International (DSI)
- Voice Response Units
- Intervoice
- MS Technologies
- VoiceTek
- Network Routers
- AT&T TOPMS
- GEOTEL ICR
- IEX TOTAL NET
For additional information about the Solution Providers Program, Contact Mark DiMaria at (630) 960-8438; email dimaria@switch.rockwell.com. Rockwell Switching Systems Division is a leading supplier of mission-critical Call Center solutions. It designs, manufactures and services a family of call processing In telecommunication, the term call processing has the following meanings:
service - work done by one person or group that benefits another; "budget separately for goods and services" . Rockwell's (NYSE NYSE See: New York Stock Exchange :ROK) industrial automation, semiconductor systems, avionics and communications systems In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. and automotive component systems businesses are leading providers of technology solutions to customers worldwide. The company has annual revenues in excess of $10 billion and employs more than 56,000 people. Rockwell Switching Systems Division is headquartered in Downer's Grove, IL. For additional information, contact Rockwell SSD at 1431 Opus Place, PO Box 1494, Downer's Grove, IL 60515. Telephone (630) 960-8000; Fax (630) 960-0686; http://www.switch.rockwell.com. -0- Spectrum is a trademark of Rockwell International Rockwell International was the ultimate incarnation of a series of companies under the sphere of influence of Willard Rockwell, who had made his fortune after the invention and successful launch of a new bearing system for truck axles in 1919. Corporation. NOTE TO EDITORS: The email addresses See Internet address. in this release each contain an "at" sign. The "at" sign should appear after "dimaria," "sssmith" and "weston." This symbol may not appear properly in some systems. CONTACT: SSSmith & Associates Sally S. Smith, 513/897-0654 email: sssmith@dnaco.net or Rockwell SSD Lorri Weston, 630/960-8157 email: weston@switch.rockwell.com |
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