Rivermine Takes the Lead as First Telecom Expense Management Provider to Offer Verizon Business Award-Winning eBonding to Customers.Secure, Automated Interface Now Available for Rivermine Users to Communicate Electronically with Verizon Business FAIRFAX, Va. -- Rivermine's Fortune 1000 and government customers can now communicate securely and automatically with Verizon Business, thanks to Rivermine's adoption of the carrier's eBonding services. Rivermine is the first telecom expense management (TEM TEM 1. transmission electron microscope. 2. triethylenemelamine. 3. transmissible encephalopathy of mink. ) solutions provider to offer eBonding capabilities, which provide an electronic interface between Rivermine's TEM software and Verizon Business' back-office systems for ordering and managing telecom services. By linking an enterprise directly to Verizon Business, eBonding can help improve the productivity of employees who handle telecom ordering and management by reducing ordering times, accelerating installation and eliminating the need to re-key data between the Verizon systems and Rivermine's software. This also increases a company's visibility into telecom spend and expands its ability to control that spend in real-time through Verizon Business status updates. In addition, eBonding reduces the risk of order errors, and allows for faster identification of issues and quicker response times. "This initiative helps make our customers more productive while also enabling them to gain greater visibility into, and control over, their telecom environments. Critical information can flow between our TEM solution and Verizon Business in real-time," said Mark Logan, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Rivermine. "Using our system in combination with the Verizon Business eBonding interface will enable our customers to make informed network decisions using the latest and greatest information, and to resolve any potential issues expeditiously ex·pe·di·tious adj. Acting or done with speed and efficiency. See Synonyms at fast1. ex ." Rivermine is currently implementing Verizon Business eBonding for order management for Fifth Third Bank, a Fortune 300 financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. institution. With thousands of orders being processed monthly, the typical enterprise will benefit from using the Rivermine and Verizon Business solution to fully automate the end-to-end order process, from initiation to fulfillment. In addition, companies that are considering large-scale network conversions to VPN (Virtual Private Network) A private network that is configured within a public network (a carrier's network or the Internet) in order to take advantage of the economies of scale and management facilities of large networks. , MPLS (1) (MultiProtocol Lambda Switching) The earlier name for GMPLS. See GMPLS. (2) (MultiProtocol Label Switching) A standard from the IETF for including routing information in the packets of an IP network. or VoIP, as well as those managing heavy move, add, change, and disconnect disconnect - SCSI reconnect (MACD MACD Moving Average Convergence/Divergence MACD Michigan Association of Conservation Districts MACD Move Add Change or Delete MACD Medium Access Control Device ) activities, can realize significant efficiencies with eBonding. The Verizon Business' eBonding service includes tools for: order management, including the submission and statusing of orders; inventory reporting based on provisioning systems detail; and trouble management, including issue submission, tracking and resolution. Recently recognized by Customer Inter@ction Solutions with the publication's coveted cov·et v. cov·et·ed, cov·et·ing, cov·ets v.tr. 1. To feel blameworthy desire for (that which is another's). See Synonyms at envy. 2. To wish for longingly. See Synonyms at desire. CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Excellence Award, Verizon Business' eBonding services enable its enterprise customers to streamline communications, improve ease of use, control costs and lead to timely resolution of network-management issues. eBonding for order management is now available to Rivermine's customers, and the remaining eBonding capabilities will be available in the coming months. "Verizon Business is pleased to work together with Rivermine to offer leading eBonding capabilities to companies with large transactional volumes," said Tom Vitale, vice president of customer enablement & cross-product support for Verizon Business. "Our automated eBonding services are designed to help our joint customers control their networks as efficiently as possible." About Rivermine Rivermine is a leading provider of automated solutions that enable organizations to gain visibility into, and control over, their wireline and wireless telecom spend. Rivermine's software and managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality have saved many Fortune 1000 companies and large government agencies millions of dollars per year. These market-leading Telecom Expense Management (TEM) solutions automate the entire telecom lifecycle including contract sourcing, procurement, provisioning, inventory management, wireless management and invoice processing/auditing. For more information, visit http://www.rivermine.com. Verizon Business and Fifth Third Bank are trademarks of their respective holders. |
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