Rivals Sending Message to Feds About AOL Software.As Microsoft contests its court-ordered breakup, another high-tech giant might be preparing to follow in its footsteps. America Online See AOL. lacks monopoly power in its principal business as an Internet service provider Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. . Although the company's 25 million subscribers make it the world's largest ISP (1) See in-system programmable. (2) (Internet Service Provider) An organization that provides access to the Internet. Connection to the user is provided via dial-up, ISDN, cable, DSL and T1/T3 lines. , most of the Net's 300 million users log on through some other company. But AOL (A division of Time Warner, Inc., New York, NY, www.aol.com) The world's largest online information service with access to the Internet, e-mail, chat rooms and a variety of databases and services. does control more than 90 percent of the market for instant-messaging software. And while this monopoly might not seem like a big deal, it could gum up a much bigger deal: AOL's pending purchase of Time Warner. Instant-messaging software allows Net users to chat with each other in real time. It also offers an easy way to see if the friends on your "buddy list A list of colleagues, workgroup members, friends, etc., that you might wish to communicate with via instant messaging. See instant messaging. " are online. The process is familiar to anyone who's logged time in a chat room. But for those whose online interaction has been limited to e-mail and Web forums, the immediacy and intimacy of instant messaging Exchanging text messages in real time between two or more people logged into a particular instant messaging (IM) service. Instant messaging is more interactive than e-mail because messages are sent immediately, whereas e-mail messages can be queued up in a mail server for seconds or can come as something of a revelation. Nearly 91 million people have signed up for AOL Instant Messenger See AIM. , or AIM. The company also owns ICQ ("I Seek You") A conferencing program for the Internet from Mirabilis, Tel Aviv, Israel (www.icq.com). It provides interactive chat, e-mail and file transfer and can alert you when someone on your predefined list has also come online. , the second most popular instant messaging software, with 62 million users. Other players in the market - including Microsoft, Yahoo and smaller companies like Tribal Voice and iCast - can claim only a fraction of those numbers. Why is AOL's software so popular? It certainly isn't the price. Instant-messaging software is available for free because it's seen as a vehicle for advertising, e-commerce and other money-making services. AOL's dominance also has little to do with the software itself. Even if AIM or ICQ were the easiest to use or boasted the best features, it wouldn't matter. The real reason AOL's products are the most popular is precisely that: They're the most popular. Unlike telephones, which connect to each other regardless of who made them, instant-messaging clients only work with others of the same brand. Since AOL has the most users, anyone who wants to chat with those people must become AOL customers themselves - even if they prefer someone else's software. Microsoft and other competitors have tried hacking their way into AOL' s network, but the company has aggressively defended its turf. But when AOL announced plans to acquire Time Warner, competitors decided to move their battle to another front: Washington, D.C. More than 40 companies asked the Federal Communications Commission Federal Communications Commission (FCC), independent executive agency of the U.S. government established in 1934 to regulate interstate and foreign communications in the public interest. earlier this month to "encourage" AOL to open its network as a condition of approving its merger. Tribal Voice and iCast also filed a complaint with the FCC (1) (Federal Communications Commission, Washington, DC, www.fcc.gov) The U.S. government agency that regulates interstate and international communications including wire, cable, radio, TV and satellite. The FCC was created under the U.S. in April, accusing AOL of scuttling Scuttling is the act of deliberately sinking a ship by allowing water to flow into the hull. This can be achieved in several ways - valves or hatches can be opened to the sea, or holes may be ripped into the hull with brute force or with explosives. innovation and economic growth. "AOL already is, and has the potential to become an even greater, bottleneck to prevent the emergence of a robust, competitive instant-messaging market," the complaint reads. "Instant messaging needs to be protected from the control of a single entity." Federal regulators might be tempted to agree, if only to avoid a repeat of Microsoft's antitrust battle. AOL's messaging dominance is as clear as Microsoft's PC operating system monopoly. That alone isn't illegal, but antitrust issues arise when a monopolist leverages its power in other markets. There are indications AOL could do just that. Instant-messaging software is being discussed as a potential platform for a number of services, including phone call forwarding, location monitoring and - most immediately - content delivery. If AOL uses its messaging monopoly to gain an upper hand in some new venture, the Justice Department could simply employ a little cutting and pasting and reuse the same legal forms it filed against Microsoft. At least Microsoft can credibly argue that its operating system monopoly has benefited computer users by providing a predictable platform for PC programs. AOL's messaging monopoly serves no one but AOL, discouraging innovation and thwarting attempts to create an open universal standard. If the FCC insists, I suspect AOL would allow competing programs to communicate with its instant messengers rather than risk rejection of its Time Warner deal. Of course, if federal regulators are enjoying beating up on Microsoft, they might just stand pat. That way, they could hope to have just as much fun someday with AOL-Time Warner. |
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