RightNow Technologies Signs 381 New Customers in Six Months; Surpasses 750 Customer Milestone.Business/Technology Editors
BOZEMAN, Mont.--(BUSINESS WIRE)--July 24, 2000
RightNow Technologies, a leading provider of Internet customer service solutions, today announced the company signed 381 new customers in the first six months of this year. More than 750 organizations around the world are now using the company's award-winning Web customer service suite, RightNow Web, which combines essential support tools such as self-help, e-mail management and live chat.
Customers were drawn from various industries and the non-profit sector. New customers include Lycos Inc. (Nasdaq: LCOS (Liquid Crystal on Silicon) A technology used to make microdisplays for rear-projection TVs and head-mounted displays (HMDs). Each LCoS chip hosts a grayscale LCD shutter sandwiched between a cover glass and a mirror. ), Compaq Computer (NYSE NYSE
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CPQ Conseil du Patronat du Québec (Canada)
CPQ Conseil de Presse du Québec (Québec Press Council, Canada)
CPQ Companion Parrot Quarterly ), Frontier Airlines (Nasdaq: FRNT), Nike.com (NYSE: NKE NKE Nike, Inc. (stock symbol)
NKE National Knowledge Exam (Canada)
NKE NK2 Homeobox Factor-Binding Element
NKE Northwest Kodály Educators
NKE Network Kernel Extension ), United Parcel Service United Parcel Service, Inc. (NYSE: UPS), commonly referred to as UPS, is the world's largest package delivery company, delivering more than 15 million packages a day to 6.1 million customers in over 200 countries and territories around the world. (NYSE: UPS), Schwinn Cycling & Fitness, the University of Michigan/School of Information and the U.S. Social Security Administration.
"RightNow has firmly established itself as a leader in the Web customer service market," said Greg Gianforte, founder and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of RightNow Technologies. "Web-connected organizations recognize that online customers have different support requirements than offline customers. RightNow Web excels by enabling these organizations to quickly deploy flexible and effective Internet customer service systems that increase customer satisfaction and decrease support expenses."
RightNow Web operates under the principle that most customer questions are repetitive in nature and can be predicted with great accuracy. The system works by empowering customers to find their own answers immediately without sending e-mail or waiting in a telephone queue.
"Web-connected organizations are often inundated in·un·date
tr.v. in·un·dat·ed, in·un·dat·ing, in·un·dates
1. To cover with water, especially floodwaters.
2. with e-mail support inquiries which indicates Web visitors' dissatisfaction with available support content," continued Gianforte. "Our patent pending technology tracks implicit and explicit customer activity to make the answers which are most relevant the most accessible to subsequent visitors. Many of our clients achieve self service rates exceeding 90%. The result is higher customer satisfaction and reduced operating costs, which has contributed to the product's rapid market acceptance."
About RightNow Technologies
Founded in 1997, RightNow Technologies automates customer service and technical support operations for Internet-connected organizations. RightNow Technologies' customers include Ben & Jerry's Homemade Ice Cream, eTour.com, Motorola, Nortel, Polaroid, Sanyo, Specialized Bicycles, Sprint, TDK TDK Türk Dil Kurumu (Turkish Language Council)
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TDK Tokyo Denkikagaku Kogyo KK (TDK Electronics Co. Ltd. , Xerox and more than 750 other organizations. RightNow Technologies is located at 77 Discovery Drive, P.O. Box 9300, Bozeman, MT 59718, and can be reached at email@example.com or on the Web at http://www.rightnowtech.com.