RightNow Technologies Signs 381 New Customers in Six Months; Surpasses 750 Customer Milestone.

Business/Technology Editors

BOZEMAN, Mont.--(BUSINESS WIRE)--July 24, 2000

RightNow Technologies, a leading provider of Internet customer service solutions, today announced the company signed 381 new customers in the first six months of this year. More than 750 organizations around the world are now using the company's award-winning Web customer service suite, RightNow Web, which combines essential support tools such as self-help, e-mail management and live chat.

Customers were drawn from various industries and the non-profit sector. New customers include Lycos Inc. (Nasdaq: LCOS), Compaq Computer (NYSE: CPQ), Frontier Airlines (Nasdaq: FRNT), Nike.com (NYSE: NKE), United Parcel Service (NYSE: UPS), Schwinn Cycling & Fitness, the University of Michigan/School of Information and the U.S. Social Security Administration.

"RightNow has firmly established itself as a leader in the Web customer service market," said Greg Gianforte, founder and CEO of RightNow Technologies. "Web-connected organizations recognize that online customers have different support requirements than offline customers. RightNow Web excels by enabling these organizations to quickly deploy flexible and effective Internet customer service systems that increase customer satisfaction and decrease support expenses."

RightNow Web operates under the principle that most customer questions are repetitive in nature and can be predicted with great accuracy. The system works by empowering customers to find their own answers immediately without sending e-mail or waiting in a telephone queue.

"Web-connected organizations are often inundated with e-mail support inquiries which indicates Web visitors' dissatisfaction with available support content," continued Gianforte. "Our patent pending technology tracks implicit and explicit customer activity to make the answers which are most relevant the most accessible to subsequent visitors. Many of our clients achieve self service rates exceeding 90%. The result is higher customer satisfaction and reduced operating costs, which has contributed to the product's rapid market acceptance."

About RightNow Technologies

Founded in 1997, RightNow Technologies automates customer service and technical support operations for Internet-connected organizations. RightNow Technologies' customers include Ben & Jerry's Homemade Ice Cream, eTour.com, Motorola, Nortel, Polaroid, Sanyo, Specialized Bicycles, Sprint, TDK, Xerox and more than 750 other organizations. RightNow Technologies is located at 77 Discovery Drive, P.O. Box 9300, Bozeman, MT 59718, and can be reached at [e-mail] or on the Web at http://www.rightnowtech.com.