RightAnswers offers new add-on multimedia/automated solutions.RightAnswers, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control a knowledge solution provider in the technical support knowledge base market, has announced two new solution types to help provide its customers with turnkey See turnkey system. knowledge-enabled support and enhanced self-service capabilities. The two available-now solutions. Show-IT and Automate-IT, are new add-on modules intended to expand the capabilities of RightAnswers' Knowledge-Paks product line and to provide multimedia tools and wizards to enable employee self-service. Show-IT offers multimedia solutions that deliver full-motion video Video transmission that changes the image 30 frames per second (30 fps). Motion pictures are run at 24 fps, which is the minimum frequency required to eliminate the perception of moving frames and make the images appear visually fluid to the eye. and voice instructions to guide an end-user through the correct way of solving a problem or issue. These multimedia solutions, which involve the manipulation of data or text, run between two and five minutes in length. Navigation buttons are also included so users can stop, play, rewind re·wind tr.v. re·wound , re·wind·ing, re·winds 1. To wind again or anew. 2. To reverse the winding of (recording tape or camera film). n. 1. The act or process of rewinding. or fast-forward the video at their own convenience. [ILLUSTRATION OMITTED] Automate-IT offers wizard-like scripts that automate To turn a set of manual steps into an operation that goes by itself. See automation. and implement a multistep solution. Launched from a Knowledge-Pak solution, Automate-IT solutions automate a group of tasks that form a larger solution. "With our new Show-IT and Automate-IT solutions, help desks can dramatically improve their support levels and give end users additional tools to solve problems on their own," Jeffrey Weinstein, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of RightAnswers, said. "This allows help desks to optimize their agent resources without compromising service levels." www.rightanswers.com |
|
||||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion