RightAnswers Receives BMC Magic Service Desk Integration Validation for Self-Service Solutions.

CLARK, N.J. -- BMC Magic Service Desk Customers Reduce Problem Resolution Time for More Than 200 Critical Software Applications

RightAnswers, Inc., providers of knowledge-driven self-service solutions, today announced a validated integration with the BMC(R) Magic Service Desk product line. This validation means BMC Software has verified through Quality Partners, their third-party testing firm, that the RightAnswers Knowledge-Paks(R) solution is accurately documented, and seamlessly integrates with BMC Magic Service Desk-powered help desks.

"The validation of RightAnswers' Knowledge-Paks is an excellent example of how we continue to offer BMC customers integrated products and services that reduce support costs, provide stronger IT services, and deliver a higher level of customer satisfaction," said Bill Ridlehuber, director of corporate development, BMC Software. "We are excited to expand our long-standing relationship with RightAnswers as they share our same commitment to customer satisfaction."

"We have worked with BMC Remedy clients for years to help them reduce the cost of support," explained Jeff Weinstein, President and CEO, RightAnswers. "We look forward to bringing the same benefits that we have provided in the past, and much more, to BMC Magic customers."

RightAnswers' Knowledge-Paks are widely used by help desks and outsourcers to accelerate problem resolution for more than 200 of the world's most popular computing applications. Knowledge-Paks includes content for more than 120,000 off-the-shelf solutions.

RightAnswers consistently gives customers the answers to the questions they have, even if that answer is not initially contained within the knowledge base. Should a customer fail to find a solution to their problem, RightAnswers will create it and add the new solution to the knowledge base within one business day.

RightAnswers delivers knowledge in a variety of ways and topics to BMC Magic Service Desk customers. For instance, solutions types run the gamut from pure text solutions to multimedia solutions, and eventually even automated tasks. Topics that are available to BMC Magic customers include over 200 off-the-shelf applications, as well as a number of custom titles developed by RightAnswers for specific customer needs.

About RightAnswers, Inc.

RightAnswers (www.rightanswers.com) is a self-service company that works with customer's existing service desk and knowledge management products. RightAnswers provides the software, services, content and client success programs necessary to ensure self-service effectiveness in the internal IT support market. RightAnswers also delivers its industry-standard Knowledge-Pak(R) library content, which currently contain over 120,000 solutions covering 200 software titles, directly to help desk analysts through integration with over thirty service desk software providers including BMC/Remedy, HP/Peregrine, Intuit, UniPress, FrontRange and other leading vendors. RightAnswers grows its content dynamically and virtually on-demand through their unique Knowledge Cycle(TM).